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Rugs.com has a rating of 4.7 stars from 6,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Had a great time shopping found just what I wanted, and checking was easier than making a cup of coffee, love it!
Web site easy to navigate. Excellent description of product. Nice price.
It's a win-win!
So far good. I will see when it arrives & what it really is
Easy to search and see the rugs and see the different colors. Great search options by size, color, etc.
Incredible selection of beautiful and well crafted rugs. Pricing is outstanding and shipping is fast.
You have SO many choices! It took me awhile, BUT I finally found what I think is the best choice for our home! Also, it will be located in an area where I fell and broke my ankle last March! Now, I feel I am protected from that ever happening again! THANKS MUCH! Jeg
Easy to navigate site with wide selection and great deals. Free shipping and returns are important to me when chosing a product online.
So far, so good. I asked two questions on a particular rug and was emailed almost immediately with an answer. Payment process was very easy. Confirmation was immediate and also an immediate "thank you for your purchase" which most sites don't do these days. Will review again regarding product and delivery upon receipt of purchase.
So easy to navigate on this site. Tons of rugs. I was impressed by the quality and assortment. Plus I found the perfect size and color.
I found exactly the right size, style, color, & price I was searching for. My living room looks like I redid it completely! I highly recommend Rugs! They deliver what they promise.
They had exactly what I was looking for. Easy to order. Looking forward to receiving it
Shopping was easy but I have not gotten the rug yet so time will tell
Site was easy to navigate. Great selection of rugs - colors, sizes and shapes. Awesome sale!
I have purchased 6 carpets of various shapes and sizes along with both types of pads. I love all of them! I get so many compliments too! It's so nice to have such a varied selections, at my fingertips, of sizes, colors, patterns and types of carpets! If you're looking for high end carpeting that goes beyond the same eastern designs, this place is for you!
Great choices mine is being shipped in. 24. Hours read 25 reviews before ordering nearly every rug shipped got a 5 star rating from 100, s of buyers finally a company that delivers the goods
Very easy site to maneuver. Lots of choices! I love that I could see my actual room with the rug in it, nice touch!
Loved being able to upload a picture of my room to view the carpet in it.
Very easy web site, lots of choices, reasonable prices
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

