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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great
October 10, 2021

I've ordered rugs from here before and have never been disappointed. Quality, Customer service, and prices are phenomenal.

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
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Rug Purchase
October 10, 2021

This was a very easy app to use. I also liked the reminder about a non-slip pad for it. I can hardly wait for it to be delivered!

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
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Convenient
October 9, 2021

Was very easy to look at and order. Took my time and tried different colors, until I found the right one.

Date of experience: October 9, 2021
North Carolina
3 reviews
0 helpful votes
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Easy-to-use
October 9, 2021

Enjoyed shopping on your site let's see the quality of the rug and time it takes me to receive it

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
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The experience I had was very good. I even went back to order the pad I would need to complete the job.

Date of experience: October 9, 2021
Maine
1 review
0 helpful votes
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Great service
October 9, 2021

I'm very excited about my purchase. I used the chat and it was very quick and I got good information. Can't wait to get it and I hope the shipping is not delayed.

Date of experience: October 9, 2021
Florida
1 review
0 helpful votes
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Hallway runner
October 9, 2021

Always a pleasant experience ordering from this site.

Date of experience: October 9, 2021
Maryland
1 review
0 helpful votes
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Easy
October 9, 2021

I made my purchase after viewing a great selection.

Date of experience: October 9, 2021
Michigan
1 review
0 helpful votes
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Beautiful rug
October 9, 2021

Easy to order I hope this rug is as beautiful as it looks in the picture. Sometimes I get the rugs and they look more faded.

Date of experience: October 9, 2021
Texas
2 reviews
0 helpful votes
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Needed a small rug cheap.
October 9, 2021

I was just looking but when I picked a rug it was so easy to pick and pay!

Date of experience: October 9, 2021
Florida
1 review
0 helpful votes
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Easy Shopping!
October 8, 2021

Ive shopping at major dept store for rugs, and never get the variety in size that you offer. Size and color are always hard to find the right combo. I've bought several rugs fro this site. Delivery is fast and brought right to my door.

Date of experience: October 8, 2021
North Carolina
2 reviews
0 helpful votes
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Amazing and so easy
October 8, 2021

Had a great time shopping found just what I wanted, and checking was easier than making a cup of coffee, love it!

Date of experience: October 8, 2021
Maryland
1 review
0 helpful votes
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Web site easy to navigate. Excellent description of product. Nice price.
It's a win-win!

Date of experience: October 8, 2021
Georgia
1 review
0 helpful votes
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So far good. I will see when it arrives & what it really is

Date of experience: October 8, 2021
Colorado
1 review
0 helpful votes
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Great shopping experience
October 8, 2021

Easy to search and see the rugs and see the different colors. Great search options by size, color, etc.

Date of experience: October 8, 2021
New York
2 reviews
0 helpful votes
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Best place to buy quality rugs!
October 8, 2021

Incredible selection of beautiful and well crafted rugs. Pricing is outstanding and shipping is fast.

Date of experience: October 8, 2021
Florida
1 review
0 helpful votes
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Easy to use!
October 8, 2021

You have SO many choices! It took me awhile, BUT I finally found what I think is the best choice for our home! Also, it will be located in an area where I fell and broke my ankle last March! Now, I feel I am protected from that ever happening again! THANKS MUCH! Jeg

Date of experience: October 8, 2021
Florida
1 review
0 helpful votes
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You've got me covered!
October 8, 2021

Easy to navigate site with wide selection and great deals. Free shipping and returns are important to me when chosing a product online.

Date of experience: October 8, 2021
Connecticut
1 review
0 helpful votes
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1st time Buying Process
October 8, 2021

So far, so good. I asked two questions on a particular rug and was emailed almost immediately with an answer. Payment process was very easy. Confirmation was immediate and also an immediate "thank you for your purchase" which most sites don't do these days. Will review again regarding product and delivery upon receipt of purchase.

Date of experience: October 8, 2021
Pennsylvania
1 review
0 helpful votes
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Rug runner
October 8, 2021

So easy to navigate on this site. Tons of rugs. I was impressed by the quality and assortment. Plus I found the perfect size and color.

Date of experience: October 8, 2021