Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow sue P.
Unfollow sue P.
Share Review
Report Review

Shopping for Rugs
October 10, 2021

I downloaded the room I wanted the rug for, and I had so much fun deciding what rug looked the best in there. I'll be back for another room at a later time

Date of experience: October 10, 2021
Texas
1 review
0 helpful votes
Follow Jenifer D.
Unfollow Jenifer D.
Share Review
Report Review

Blue rug
October 10, 2021

Shipping online was real easy. They are very helpful. Thank you. Can't wait to get my new rug.

Date of experience: October 10, 2021
California
1 review
0 helpful votes
Follow josephine c.
Unfollow josephine c.
Share Review
Report Review

Affirm Application
October 10, 2021

I was surprised I got approved on line so fast. I can't wait to get my living room rug, I know it will look beautiful just in time for the holidays.

Date of experience: October 10, 2021
Wisconsin
1 review
0 helpful votes
Follow Annmarie B.
Unfollow Annmarie B.
Share Review
Report Review

Surprisingly easy
October 10, 2021

It was wonderful to be able to see my selection in my room before ordering.

Date of experience: October 10, 2021
Virginia
2 reviews
0 helpful votes
Follow Kara K.
Unfollow Kara K.
Share Review
Report Review

I love Rugs.com
October 10, 2021

I've ordered many rugs fro this company and have never been disappointed, all of them have been great quality and look gorgeous. Great prices, always! I recommend this site to all of my friends!

Date of experience: October 10, 2021
North Carolina
1 review
0 helpful votes
Follow Brandy G.
Unfollow Brandy G.
Share Review
Report Review

New rug
October 10, 2021

Can't wait to see my new entry way rug. Easy to take a picture and " view" it in my room. Easy to order/ pay. It says that it will arrive quickly.

Date of experience: October 10, 2021
Illinois
1 review
0 helpful votes
Follow Ivan U.
Unfollow Ivan U.
Share Review
Report Review

Fantastic!
October 10, 2021

Great inventory of rugs! Very easy check out! Pop-up help tells me they are a reputable company!

Date of experience: October 10, 2021
Texas
1 review
0 helpful votes
Follow Karen A.
Unfollow Karen A.
Share Review
Report Review

Very helpful and pleasant. I was pleasantly surprised when I received it. Always was speedy delivery. That's why we are order

Date of experience: October 10, 2021
Louisiana
1 review
0 helpful votes
Follow William R.
Unfollow William R.
Share Review
Report Review

Very competitive price!
October 10, 2021

Fast service. Free shipping. Easy transaction. Would willingly recommend!

Date of experience: October 10, 2021
New Jersey
1 review
0 helpful votes
Follow Funda T.
Unfollow Funda T.
Share Review
Report Review

Quick easy process
October 10, 2021

I was looking for something very specific. With a few quick clicks I had exactly what I was looking for- and at a great price!

Date of experience: October 10, 2021
California
1 review
0 helpful votes
Follow B Brad S.
Unfollow B Brad S.
Share Review
Report Review

Rugs.com rocks!
October 10, 2021

My 2nd Rugs. Com purchase... A rug runner to go in front of my studio couch that matches the rug under the drumset. So easy to find really great rugs in exactly the size you need and lots of cool designs to choose from. They also, very conveniently, include an option for a no slip pad to go under... a must for my slippery studio flooring :).

Date of experience: October 10, 2021
North Carolina
2 reviews
0 helpful votes
Follow Ric R.
Unfollow Ric R.
Share Review
Report Review

Shakey description
November 9, 2021

Maneuvering through the website choices was difficult. The description of the rug details I was looking for kept changing my choice and jumping around

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 9, 2021
Texas
1 review
0 helpful votes
Follow Reggie B.
Unfollow Reggie B.
Share Review
Report Review

Great
October 10, 2021

I've ordered rugs from here before and have never been disappointed. Quality, Customer service, and prices are phenomenal.

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
Follow Jacqueline P.
Unfollow Jacqueline P.
Share Review
Report Review

Rug Purchase
October 10, 2021

This was a very easy app to use. I also liked the reminder about a non-slip pad for it. I can hardly wait for it to be delivered!

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
Follow Rose X.
Unfollow Rose X.
Share Review
Report Review

Convenient
October 9, 2021

Was very easy to look at and order. Took my time and tried different colors, until I found the right one.

Date of experience: October 9, 2021
North Carolina
3 reviews
0 helpful votes
Follow Vernice J.
Unfollow Vernice J.
Share Review
Report Review

Easy-to-use
October 9, 2021

Enjoyed shopping on your site let's see the quality of the rug and time it takes me to receive it

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
Follow JULIETTE B.
Unfollow JULIETTE B.
Share Review
Report Review

The experience I had was very good. I even went back to order the pad I would need to complete the job.

Date of experience: October 9, 2021
Maine
1 review
0 helpful votes
Follow Kim N.
Unfollow Kim N.
Share Review
Report Review

Great service
October 9, 2021

I'm very excited about my purchase. I used the chat and it was very quick and I got good information. Can't wait to get it and I hope the shipping is not delayed.

Date of experience: October 9, 2021
Florida
1 review
0 helpful votes
Follow Karren P.
Unfollow Karren P.
Share Review
Report Review

Hallway runner
October 9, 2021

Always a pleasant experience ordering from this site.

Date of experience: October 9, 2021
Maryland
1 review
0 helpful votes
Follow Marianna U.
Unfollow Marianna U.
Share Review
Report Review

Easy
October 9, 2021

I made my purchase after viewing a great selection.

Date of experience: October 9, 2021