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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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I downloaded the room I wanted the rug for, and I had so much fun deciding what rug looked the best in there. I'll be back for another room at a later time
Shipping online was real easy. They are very helpful. Thank you. Can't wait to get my new rug.
I was surprised I got approved on line so fast. I can't wait to get my living room rug, I know it will look beautiful just in time for the holidays.
It was wonderful to be able to see my selection in my room before ordering.
I've ordered many rugs fro this company and have never been disappointed, all of them have been great quality and look gorgeous. Great prices, always! I recommend this site to all of my friends!
Can't wait to see my new entry way rug. Easy to take a picture and " view" it in my room. Easy to order/ pay. It says that it will arrive quickly.
Great inventory of rugs! Very easy check out! Pop-up help tells me they are a reputable company!
Very helpful and pleasant. I was pleasantly surprised when I received it. Always was speedy delivery. That's why we are order
Fast service. Free shipping. Easy transaction. Would willingly recommend!
I was looking for something very specific. With a few quick clicks I had exactly what I was looking for- and at a great price!
My 2nd Rugs. Com purchase... A rug runner to go in front of my studio couch that matches the rug under the drumset. So easy to find really great rugs in exactly the size you need and lots of cool designs to choose from. They also, very conveniently, include an option for a no slip pad to go under... a must for my slippery studio flooring :).
Maneuvering through the website choices was difficult. The description of the rug details I was looking for kept changing my choice and jumping around
This was a very easy app to use. I also liked the reminder about a non-slip pad for it. I can hardly wait for it to be delivered!
Was very easy to look at and order. Took my time and tried different colors, until I found the right one.
Enjoyed shopping on your site let's see the quality of the rug and time it takes me to receive it
The experience I had was very good. I even went back to order the pad I would need to complete the job.
I'm very excited about my purchase. I used the chat and it was very quick and I got good information. Can't wait to get it and I hope the shipping is not delayed.
Always a pleasant experience ordering from this site.
I made my purchase after viewing a great selection.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

