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Rugs.com Reviews Summary
Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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I've ordered from you before and I've been very happy. I'm placing another order for two rugs that I want to be the same but they appear to be different colors. I can't tell if they're the same or not. The color in the pictures is not great
I can always count on Pottery Barn website to show the area rugs in real color to help me make the perfect decision for my room.
Easy to reference and love all the options
Hope delivery service is good too
Offering a great selection. I had to ask someone to help me decide because I liked so many!
Fast, just what we wanted, good price,. And hopefully when it arrives here we will keep it... thanks.
Have ordered from Rugs.com before and have been extremely satisfied with quality, price, and quick delivery!
Easy web site to use.
Have only just ordered the rug - so I cannot add a review of the rug or delivery.
Fun, quick, and great pricing! Will shop again & refer to friends..
I looked the color and the size after i decided what i want the payment process was fast.
My son, who is attending University, is decorating his very first studio apartment, and fell in love with a beautiful shag rug from Rugs.com. So I went ahead and ordered it that day, and it couldn't have been simpler. Best thing? Rug was half off!
Had an issue with my purchase and they resolved it in a very reasonable manner. Would definitely recommend buying from them.
I knew when I started looking for kitchen runners that it might take a long time to find something that would work for our kitchen. You can imagine my surprise when found this one and knew the moment I saw it that it was riight. Can't wait to get it add it to our favorite buys!
Previously looked at rugs. Came to buy a specific rug. Came up immediately in search. Checkout was easy.
WOW great rug and price. Very happy with selection and prices.
I just purchased a 4 x 6 area rug from rugs.com to put in my kitchen and was thrilled to find one of this caliber on sale. However, when the rug arrived, it had been rolled in such a way that it put sharp lateral creases across the rug in three places. I tried to roll the rug in the opposite direction. I tried to work on the creases, but they were so indented into the material that I could not get them out. It's ruined the rug. I'd ship it back but it would cost more to ship than what I paid. Rugs.com never responded to my emails. I tried to log in but they said they can't find my email address. Yet, every day I get email advertisements from them, so someone there has my email address.
Update: Rugs.com contacted me and sent me a replacement rug that is better than the first rug. I was completely surprised and gratified by their response. They were very helpful. So... it worked out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members