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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Purchasing a rug
September 1, 2021

I had a question but had a hard time navigating the process. I wanted to know if the rug I purchased was available in a larger size.

Date of experience: August 31, 2021
North Carolina
1 review
0 helpful votes
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Seamless
September 1, 2021

Transaction was fast and easy! I will recommend to friends and family.

Date of experience: August 31, 2021
Tennessee
1 review
0 helpful votes
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Two thumbs up.
September 1, 2021

Seamless, nice, easy to use. Good job rugs.com We will utilize in the future.

Date of experience: August 31, 2021
Pennsylvania
1 review
0 helpful votes
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Awesome
August 31, 2021

Awesome site. I love being able to preview the rug in my room before buying.

Date of experience: August 31, 2021
Georgia
2 reviews
0 helpful votes
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Kitchen runner rug
August 31, 2021

Nice selection and very easy to complete the purchase transaction

Date of experience: August 31, 2021
Tennessee
2 reviews
0 helpful votes
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Beautiful Rugs
August 31, 2021

I had an amazing and easy experience in picking out my rug! There were so many beautiful rugs to choose from and the prices were good too!

Date of experience: August 31, 2021
Ohio
1 review
0 helpful votes
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Great filters!
August 31, 2021

Looked everywhere! Best filters, most size selections!

Date of experience: August 31, 2021
Florida
1 review
0 helpful votes
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My experience has been good so far. Never ordered form this site

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2021
New York
1 review
0 helpful votes
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Thrilled with my choice
August 31, 2021

Excellent experience-lots to chose from, very well organized, easy to navigate through all the rugs and great selections.

Date of experience: August 31, 2021
Delaware
1 review
0 helpful votes
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Nice
August 31, 2021

Easy, many different vary. It goes with my new floor.

Date of experience: August 31, 2021
California
1 review
0 helpful votes
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I'll Be Back
August 31, 2021

Lovely choices. Easy to navigate and I found what I wanted. Lots of lovely choices.

Date of experience: August 30, 2021
New York
1 review
0 helpful votes
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Easy
August 31, 2021

Easy website to navigate, highly recommended by a family member, can't wait to see what it looks like!

Date of experience: August 30, 2021
New York
1 review
0 helpful votes
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Area Rug
August 31, 2021

The site is easy to navigate, the details are clear and have the option to see the rug in a room setting.

Date of experience: August 30, 2021
Colorado
1 review
0 helpful votes
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Quick and Easy
August 31, 2021

Was such an easy shopping experience. Saw how the rug looked in my room - easy to check out.

Date of experience: August 30, 2021
California
1 review
0 helpful votes
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Two orders were placed. The largest room size came folded, and still hasn't completely smoothed out when viewed in certain light. The runner ordered, was rolled, but all the edges were crimped when packaged. The color, pattern and texture are great.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
Utah
1 review
0 helpful votes
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Easy Peasy
August 30, 2021

Placed my order with no problems. The website is easy to work with.

Date of experience: August 30, 2021
Louisiana
1 review
0 helpful votes
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Baby's rug
August 30, 2021

They site is very easy to use. I like how I can narrow it down to color, shape and size

Date of experience: August 30, 2021
Missouri
1 review
0 helpful votes
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Terrible customer service
September 29, 2021

Ordered rugs on 8/22/21 still not received on 8/30/21. Fedex is unable to locate items and company will not reship my order. I have been getting the run around for 5 days.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
California
1 review
0 helpful votes
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Color?
August 30, 2021

I ordered rugs, but I really hope they are the color in the picture! Please make sure! If they are wrong how do I return?

Date of experience: August 30, 2021
North Carolina
1 review
0 helpful votes
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The only problem I have is the slow process for changing from one rug to another when deciding on purchase.

Date of experience: August 30, 2021