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Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I have purchased several rugs here and all are wonderful! They also ship quickly!
Great selection of rugs. The website is easy to apply filters for size and color. Check out was easy!
Love choices I have looked almost every website that sold rugs. The choice was small or the price was high.
I checked out rugs.com, and found that most customers give it a good rating... important to know before proceeding! The site is easy to use, there are a lot of different rugs to review and prices are good, as well as having free shipping. Only thing missing with rugs I bought was a more detailed description for care of rug...
When I did a search I found so many choices. This site is so easy to use. Many sites it is hard to go back to relook at an item. So, excited to receive my new treasure.
Beautiful high quality rugs. I couldn't afford such quality if I went elsewhere plus it's nice that it's free delivery
Was looking for a runner rug not knowing what I really wanted... in just a few moments I was delighted to learn how easy it was to make up my mind about it.
Thank you for making my shopping quick and easy and I am fully exited to get my purchase soon...
I found what I wanted in choice of colors and sizes. Buying for rooms that need a matching runner. Not many sites or stores have. Easy to navigate, select and checkout.
I'm glad you've chosen a reliable delivery company. No matter how good your product, if it doesn't get to your buyer is worse than worthless. I never want to experience going through neighbors door to door because the item I ordered was delivered to the wrong place. I will definitely order again from you and will highly recommend to family and friends.
I first bought the wrong size but they paid for it's return and was given a full refund. I then was given a great price on the rug that was the right size. I would buy from them again.
It was very easy very quick very simple it was wonderful to be able to experience something that was set up to be easy for technology challenged people like me
Wheres my 10 percent Off? It was not on my final total?
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Use of website not as intuitive as I'd like. Bought same rug in different sizes and had to look up the rug style again to get a different size. Some companies would have shown examples of same rug if I'd scrolled down but not this website. We'll see if the quality of the rug is what I'm hoping.
I enjoyed looking for the right rug fit my
Balcony!
However, it is extremely annoying to see the Rug Bot constantly flashing. Its very distracting when you are searching for something and trying to focus. Once is enough. I almost didn't order my rug because the pop up kept coming on. I need other items but I really am skeptical about doing this again!
Thank you and I'm happy to get this rug for a client.
I am an interior designer.
Customer Service was able to help me find a rug I spotted on their site months back and took a screenshot of (but I failed to include the item #). The rep jumped on within 2 minutes and found the rug I had been hoping to get within 5 minutes.
Awesome! The perfect colors and size. Was able to use paypal which i love
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

