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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kentucky
3 reviews
0 helpful votes
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Great place to buy great rugs!
May 21, 2021

I have purchased several rugs here and all are wonderful! They also ship quickly!

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
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Great selection of rugs!
May 21, 2021

Great selection of rugs. The website is easy to apply filters for size and color. Check out was easy!

Date of experience: May 21, 2021
Tennessee
1 review
0 helpful votes
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Love choices
May 21, 2021

Love choices I have looked almost every website that sold rugs. The choice was small or the price was high.

Date of experience: May 21, 2021
Colorado
1 review
1 helpful vote
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Easy searching, great deals
May 21, 2021

I checked out rugs.com, and found that most customers give it a good rating... important to know before proceeding! The site is easy to use, there are a lot of different rugs to review and prices are good, as well as having free shipping. Only thing missing with rugs I bought was a more detailed description for care of rug...

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
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My new treasure
May 21, 2021

When I did a search I found so many choices. This site is so easy to use. Many sites it is hard to go back to relook at an item. So, excited to receive my new treasure.

Date of experience: May 21, 2021
Michigan
1 review
0 helpful votes
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Rugs
May 21, 2021

Very easy to use. Makes purchases much more affordable.

Date of experience: May 21, 2021
Georgia
1 review
0 helpful votes
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Easy checkout
May 21, 2021

I like how you can take a picture of the rug in your room.

Date of experience: May 21, 2021
Massachusetts
1 review
0 helpful votes
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Very happy
May 21, 2021

Beautiful high quality rugs. I couldn't afford such quality if I went elsewhere plus it's nice that it's free delivery

Date of experience: May 20, 2021
Illinois
1 review
0 helpful votes
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Experience
May 21, 2021

Was looking for a runner rug not knowing what I really wanted... in just a few moments I was delighted to learn how easy it was to make up my mind about it.
Thank you for making my shopping quick and easy and I am fully exited to get my purchase soon...

Date of experience: May 20, 2021
Colorado
1 review
0 helpful votes
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Easy and good selections
May 21, 2021

I found what I wanted in choice of colors and sizes. Buying for rooms that need a matching runner. Not many sites or stores have. Easy to navigate, select and checkout.

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Reliable
May 21, 2021

I'm glad you've chosen a reliable delivery company. No matter how good your product, if it doesn't get to your buyer is worse than worthless. I never want to experience going through neighbors door to door because the item I ordered was delivered to the wrong place. I will definitely order again from you and will highly recommend to family and friends.

Date of experience: May 20, 2021
North Carolina
1 review
0 helpful votes
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Pleased.
May 21, 2021

I first bought the wrong size but they paid for it's return and was given a full refund. I then was given a great price on the rug that was the right size. I would buy from them again.

Date of experience: May 20, 2021
New York
1 review
0 helpful votes
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Very good
May 20, 2021

It was very easy very quick very simple it was wonderful to be able to experience something that was set up to be easy for technology challenged people like me

Date of experience: May 20, 2021
Washington
1 review
0 helpful votes
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Discount code
June 19, 2021

Wheres my 10 percent Off? It was not on my final total?
***************************************************************

Date of experience: May 20, 2021
Minnesota
1 review
0 helpful votes
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Area rugs
May 20, 2021

Use of website not as intuitive as I'd like. Bought same rug in different sizes and had to look up the rug style again to get a different size. Some companies would have shown examples of same rug if I'd scrolled down but not this website. We'll see if the quality of the rug is what I'm hoping.

Date of experience: May 20, 2021
Florida
2 reviews
1 helpful vote
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Excellent But...
May 20, 2021

I enjoyed looking for the right rug fit my
Balcony!
However, it is extremely annoying to see the Rug Bot constantly flashing. Its very distracting when you are searching for something and trying to focus. Once is enough. I almost didn't order my rug because the pop up kept coming on. I need other items but I really am skeptical about doing this again!
Thank you and I'm happy to get this rug for a client.
I am an interior designer.

Date of experience: May 20, 2021
New Jersey
1 review
0 helpful votes
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Homeowner
May 20, 2021

I was impressed at easy and fast the purchase process was.

Date of experience: May 20, 2021
Illinois
2 reviews
0 helpful votes
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Thanks
May 20, 2021

Customer Service was able to help me find a rug I spotted on their site months back and took a screenshot of (but I failed to include the item #). The rep jumped on within 2 minutes and found the rug I had been hoping to get within 5 minutes.

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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New area rug
May 20, 2021

Awesome! The perfect colors and size. Was able to use paypal which i love

Date of experience: May 20, 2021
Georgia
1 review
0 helpful votes
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Rugs
May 20, 2021

I have ordered several area rugs from Rugs.com. High quality, good price.

Date of experience: May 20, 2021