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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I knew exactly what rug I wanted and found it immediately. I was surprised to find it right away and that it was on sale. Can't wait to get it!
It wouldn't run either of my credit cards, both of which have zero balances, and are not past expiration dates. I used debit instead. I haven't used either in a while. I guess I'd better call my bank. I LOVE the rug I ordered and can afford with the great sale price now that my only income is social security. I didn't need the rug at all. It's just so pretty that I couldn't resist!
Sincerely,
Janet
Perfect so
Far, if the color is true and it is shipped on time Great
Easy to navigate and the site had terrific multiple and high quality photos and information for each rug.
Good information transfer experience with clear indication of outdoor vs indoor/outdoor products. Good photos and video allowed a good view of how fine the carpet weave is.
Too many to chose from! I love all of the products. The prices are so very reasonable!
So far so good. We will write another review after receiving the rug
Rugs.com was an easy site to navigate and the support people were very helpful. Fingers crossed the matches
I like the different views of the product. Easy to check out. I just hope the delivery is as easy.
Ordered 2 rugs for my front porch and was so pleased with the appearance and quality that I today ordered a large rug to fit under the table on my patio
Amazing selections to choose from and incredibly easy shopping experience with additional options to expedite shipping if desired!
At first, my outdoor rug order didn't take or register. Since this was my first time ordering here, I was afraid to hit the "Make Payment" button again for fear of duplicate charges.
The Rugs.com team could not have been nicer in helping me deal. Order placed successfully. Now? Waiting on my rugs to help me "jazz" up my outdoor living area so I can feel "Rugalicious". Thanks!
We are very pleased with the first outdoor rug we purchased for our back porch and decided to order one for our front porch. The web site is easy to navigate and gives all choices and information needed to choose the right size and color as well as information on the fabric. There is also a large selection.
Hoping my rugs look as great as described and as easy as this process was to complete
Simple and easy to use. However, didn't see an estimate for shipping time when using ground and not FEDEX.
Too many pop-ups made it confusing. I don't want cash back.
I've purchased 5-6 rugs and I believe I got beautiful rugs at fantastic prices!
Easy and convenient. Had what I wanted. Unlike the store I drove over an hour to, only for them to tell me they were out of stock.
Ez to order and reasonably priced, have just placed, will see when delivered
Very easy to navigate and a quick check out process. I haven't received item but if the web experience is near the quality of the item, then great!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

