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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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So far, so good.
May 24, 2021

I knew exactly what rug I wanted and found it immediately. I was surprised to find it right away and that it was on sale. Can't wait to get it!

Date of experience: May 23, 2021
Illinois
1 review
2 helpful votes
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Trouble running credit card
May 24, 2021

It wouldn't run either of my credit cards, both of which have zero balances, and are not past expiration dates. I used debit instead. I haven't used either in a while. I guess I'd better call my bank. I LOVE the rug I ordered and can afford with the great sale price now that my only income is social security. I didn't need the rug at all. It's just so pretty that I couldn't resist!
Sincerely,
Janet

Date of experience: May 23, 2021
Idaho
1 review
0 helpful votes
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Rug order
May 23, 2021

Perfect so
Far, if the color is true and it is shipped on time Great

Date of experience: May 23, 2021
Georgia
1 review
0 helpful votes
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Easy to navigate
May 23, 2021

Easy to navigate and the site had terrific multiple and high quality photos and information for each rug.

Date of experience: May 23, 2021
Georgia
1 review
0 helpful votes
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Good information transfer experience with clear indication of outdoor vs indoor/outdoor products. Good photos and video allowed a good view of how fine the carpet weave is.

Date of experience: May 23, 2021
Texas
1 review
0 helpful votes
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Too many to chose from! I love all of the products. The prices are so very reasonable!

Date of experience: May 23, 2021
Michigan
2 reviews
0 helpful votes
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Just order 6 ft round rug
May 23, 2021

So far so good. We will write another review after receiving the rug

Date of experience: May 23, 2021
Missouri
3 reviews
0 helpful votes
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Ordering a rug
May 23, 2021

Rugs.com was an easy site to navigate and the support people were very helpful. Fingers crossed the matches

Date of experience: May 23, 2021
North Carolina
1 review
0 helpful votes
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Rug Purchase
May 23, 2021

I like the different views of the product. Easy to check out. I just hope the delivery is as easy.

Date of experience: May 23, 2021
North Carolina
1 review
0 helpful votes
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Great rugs at affordable prices
May 23, 2021

Ordered 2 rugs for my front porch and was so pleased with the appearance and quality that I today ordered a large rug to fit under the table on my patio

Date of experience: May 23, 2021
Colorado
1 review
1 helpful vote
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Tuscany Round Rug
May 23, 2021

Amazing selections to choose from and incredibly easy shopping experience with additional options to expedite shipping if desired!

Date of experience: May 23, 2021
Indiana
1 review
0 helpful votes
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Outdoor Rug(s) Order
May 23, 2021

At first, my outdoor rug order didn't take or register. Since this was my first time ordering here, I was afraid to hit the "Make Payment" button again for fear of duplicate charges.
The Rugs.com team could not have been nicer in helping me deal. Order placed successfully. Now? Waiting on my rugs to help me "jazz" up my outdoor living area so I can feel "Rugalicious". Thanks!

Date of experience: May 23, 2021
Pennsylvania
2 reviews
0 helpful votes
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Repeat Buyer
May 23, 2021

We are very pleased with the first outdoor rug we purchased for our back porch and decided to order one for our front porch. The web site is easy to navigate and gives all choices and information needed to choose the right size and color as well as information on the fabric. There is also a large selection.

Date of experience: May 22, 2021
Florida
1 review
0 helpful votes
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Hoping my rugs look as great as described and as easy as this process was to complete

Date of experience: May 22, 2021
Oklahoma
1 review
0 helpful votes
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Rug &Runner purchase
May 22, 2021

Simple and easy to use. However, didn't see an estimate for shipping time when using ground and not FEDEX.

Date of experience: May 22, 2021
Virginia
1 review
0 helpful votes
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Annoying coupons
May 22, 2021

Too many pop-ups made it confusing. I don't want cash back.

Date of experience: May 22, 2021
New Hampshire
1 review
0 helpful votes
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Gorgeous rugs
May 22, 2021

I've purchased 5-6 rugs and I believe I got beautiful rugs at fantastic prices!

Date of experience: May 22, 2021
Pennsylvania
1 review
0 helpful votes
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Easy and convenient
May 22, 2021

Easy and convenient. Had what I wanted. Unlike the store I drove over an hour to, only for them to tell me they were out of stock.

Date of experience: May 22, 2021
Florida
1 review
0 helpful votes
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So far ez placing order
May 22, 2021

Ez to order and reasonably priced, have just placed, will see when delivered

Date of experience: May 22, 2021
New York
1 review
0 helpful votes
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Easy to use website
May 22, 2021

Very easy to navigate and a quick check out process. I haven't received item but if the web experience is near the quality of the item, then great!

Date of experience: May 22, 2021