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Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Use of website not as intuitive as I'd like. Bought same rug in different sizes and had to look up the rug style again to get a different size. Some companies would have shown examples of same rug if I'd scrolled down but not this website. We'll see if the quality of the rug is what I'm hoping.
I enjoyed looking for the right rug fit my
Balcony!
However, it is extremely annoying to see the Rug Bot constantly flashing. Its very distracting when you are searching for something and trying to focus. Once is enough. I almost didn't order my rug because the pop up kept coming on. I need other items but I really am skeptical about doing this again!
Thank you and I'm happy to get this rug for a client.
I am an interior designer.
Customer Service was able to help me find a rug I spotted on their site months back and took a screenshot of (but I failed to include the item #). The rep jumped on within 2 minutes and found the rug I had been hoping to get within 5 minutes.
Awesome! The perfect colors and size. Was able to use paypal which i love
Great selection but website needs tweaking so the choices are more accessible. Once I found the print/ style I wanted, it was difficult to find the color/ shapes and sizes it came in. Other sites let you see size-shapes and colors each rug is available in so you can pick and see them witnout searching again (and possibly finding something else you like).
Easy to use had all information easily at hand
Selection was great!
My first time on site but loved the variety this site had a lot of options for my color choices
The ease of finding and ordering from this company is awesome! Such verity and good prices!
I love the selection, I love your prices. Shipping is lightning fast, communication excellent and free returns are just a super bonus perk! Thank you
I have no experience with Rug.com. First order for me. It was the free shipping and free returns that gave me the confidence to just do it!
Great selection of rugs and size I needed. Great customer service. Looking forward to getting my carpet. Thank you!
Simple to pick and order just put in what I was looking for and what size and Bam color size and choices right on point. Praying shipping and quality goes just as well. Update after received merchandise.
Great variety of rugs. Easy ordering process. Looking forward to receiving my new rug
Answered my questions. Knowledgeable and polite! Did not have to wait too long on phone!
You had so many options and I found just what I was looking for.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

