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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Area rugs
May 20, 2021

Use of website not as intuitive as I'd like. Bought same rug in different sizes and had to look up the rug style again to get a different size. Some companies would have shown examples of same rug if I'd scrolled down but not this website. We'll see if the quality of the rug is what I'm hoping.

Date of experience: May 20, 2021
Florida
2 reviews
1 helpful vote
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Excellent But...
May 20, 2021

I enjoyed looking for the right rug fit my
Balcony!
However, it is extremely annoying to see the Rug Bot constantly flashing. Its very distracting when you are searching for something and trying to focus. Once is enough. I almost didn't order my rug because the pop up kept coming on. I need other items but I really am skeptical about doing this again!
Thank you and I'm happy to get this rug for a client.
I am an interior designer.

Date of experience: May 20, 2021
New Jersey
1 review
0 helpful votes
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Homeowner
May 20, 2021

I was impressed at easy and fast the purchase process was.

Date of experience: May 20, 2021
Illinois
2 reviews
0 helpful votes
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Thanks
May 20, 2021

Customer Service was able to help me find a rug I spotted on their site months back and took a screenshot of (but I failed to include the item #). The rep jumped on within 2 minutes and found the rug I had been hoping to get within 5 minutes.

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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New area rug
May 20, 2021

Awesome! The perfect colors and size. Was able to use paypal which i love

Date of experience: May 20, 2021
Georgia
1 review
0 helpful votes
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Rugs
May 20, 2021

I have ordered several area rugs from Rugs.com. High quality, good price.

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Great selection but website needs tweaking so the choices are more accessible. Once I found the print/ style I wanted, it was difficult to find the color/ shapes and sizes it came in. Other sites let you see size-shapes and colors each rug is available in so you can pick and see them witnout searching again (and possibly finding something else you like).

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Excellent website
May 20, 2021

Easy to use had all information easily at hand
Selection was great!

Date of experience: May 20, 2021
South Carolina
1 review
0 helpful votes
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Rug order
May 20, 2021

First time buyer... will see if this is a good

Will see after delivery

Date of experience: May 20, 2021
Florida
1 review
0 helpful votes
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My first time on site but loved the variety this site had a lot of options for my color choices

Date of experience: May 20, 2021
Georgia
1 review
0 helpful votes
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Awesome Rugs!
May 20, 2021

The ease of finding and ordering from this company is awesome! Such verity and good prices!

Date of experience: May 20, 2021
New York
1 review
0 helpful votes
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Best ever!
May 20, 2021

I love the selection, I love your prices. Shipping is lightning fast, communication excellent and free returns are just a super bonus perk! Thank you

Date of experience: May 20, 2021
Massachusetts
1 review
0 helpful votes
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Easy order!
May 20, 2021

I have no experience with Rug.com. First order for me. It was the free shipping and free returns that gave me the confidence to just do it!

Date of experience: May 19, 2021
South Carolina
1 review
0 helpful votes
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Patio Rug
May 20, 2021

Great selection of rugs and size I needed. Great customer service. Looking forward to getting my carpet. Thank you!

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Picking a rug made easy
May 19, 2021

Simple to pick and order just put in what I was looking for and what size and Bam color size and choices right on point. Praying shipping and quality goes just as well. Update after received merchandise.

Date of experience: May 19, 2021
New Jersey
1 review
0 helpful votes
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Outdoor rug
May 19, 2021

Great variety of rugs. Easy ordering process. Looking forward to receiving my new rug

Date of experience: May 19, 2021
Michigan
1 review
0 helpful votes
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Great
May 19, 2021

Shopping was easy, by size, color, Free 2-day shipping a plus! Purchased rugs before, very happy

Date of experience: May 19, 2021
North Carolina
1 review
0 helpful votes
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Great customer service
May 19, 2021

Answered my questions. Knowledgeable and polite! Did not have to wait too long on phone!

Date of experience: May 19, 2021
Arizona
2 reviews
0 helpful votes
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New rug for living room
May 19, 2021

You had so many options and I found just what I was looking for.

Date of experience: May 19, 2021
Missouri
1 review
0 helpful votes
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Donna
May 19, 2021

The quality is awesome and the prices are great I just ordered one more

Date of experience: May 19, 2021