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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Always a simple experience, which makes it a pleasure to shop with your company. Products are also top notch! Thank you for staying in there through the tough times.
It was very easy to order, all questions were responded to. I haven't received the rug yet.
Easy to navigate the website, very informative and overall painless purchase.
I love the Variety and Prices that Rugs.com offer! I have used them a few times and have Never been disappointed! My friends have been very impressed when coming into my house and noticed, I tell them where I get my Deals, and how wonderful and easy it is to use the site! Love it!
Very easy to order. Great website and ordering second rug. First was great for the price. Love the little red fish swimming across the rug
Web site is easy to work with, a lot easier than a lot of the others. After we get the runner and it is down for a while if we are asked we will write a review.
I have ordered rugs from Rugs.com and love the colors and sizes available. We own a condo in Florida and the rugs add color and fun to our home. The prices are very affordable compared to other places.
If you want more padding, add a pad underneath, as the rugs seem thin. Overall a great place for home decor!
Love the pricing and ease of filters to find what we were looking for. Oh, and looking during the spring clearance was a double bonus.
I have been looking for a rug and found it here. There were many good style to choose from.
This is my 2nd time this month that i am buying rugs from you. 5 rugs all together so far. The only request i have is this. If for any reason you do not have what i asked. It is ok. I let me know i choice another one. Please not send me similar rug. Size color are very main factors of what i buy
Have purchased a few rugs from them. Quality is exceptional and quick delivery times.
Just love the deals that are offered. The beautiful carpet is a bonus because it is very comfortable and very easy fit to my space. The new design for my outdoor deck was a real big satisfaction for the Family.
I have purchased several rugs from Rugs.com and have been pleased with the quality and speedy delivery. Thank you Rugs.com!
I am a repeat customer! I enjoy their product the quality is great and the delivery is fast. I have never had any problems with the merchandise. It feels great under my feet.
Thank You will let You know how we like it after arrival
Always a great selection and fast delivery! Unique styles not found in other places!
I love the variety of beautiful rugs! I bought my first one about a year ago, the Tuscany, it still looks beautiful!
Your website is so easy to navigate through. Great styles, patterns, colors and all the size choices were great. Wish I could have bought MORE!
Lots of choices. Easy to use site. Like discount. Like multiple sizes. Easy to choose which is best for me.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

