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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Type in what you need, and it appears! Whatever the price! It only takes a few minutes to find what you need, and place your order.

Date of experience: May 9, 2025
New Hampshire
1 review
0 helpful votes
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Great return policy
May 19, 2025

My measuring mistake but simple return. I have re-ordered the right size and will use Rugs.com again soon!

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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Quick and simple!
May 19, 2025

Quick and simple. Great selection of colors, styles, sizes. Friendly interface. Overall, a pleasant experience.

Date of experience: May 9, 2025
Illinois
1 review
0 helpful votes
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Nasal Rug Purchase
May 19, 2025

I have been looking for an area rug for a long time. Saw the Napal rug I purchased and I was speculating that I probably would return it. No chance! I absolutely love it! Perfect for my living room! I even got a round rug for my hallway! Very happy with the purchase and how quickly it came! Thank you!

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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I had a free bonus credit from a prior purchase and it was so simple to use it. You just use the scroll bar right on the checkout page to add your credit amount!

Date of experience: May 8, 2025
Illinois
1 review
0 helpful votes
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Best Rugs Ever
May 18, 2025

This will be our 4th or 5th purchase from rugs.com. We have never been disappointed. Quality, shipping, ease of online ordering all 5! Star

Date of experience: May 8, 2025
Minnesota
1 review
0 helpful votes
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Pleasant Experience
May 18, 2025

We just got our rug delivered today. It only took a few days and it is beautiful. I'm ordering another one for our dining room.

Date of experience: May 8, 2025
Florida
1 review
0 helpful votes
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I have ordered several rugs and non slip rug pad and all arrived quickly, packaged securely and great quality. I am extremely pleased with my purchase and plan on buying many more rugs in the future from Rugs.com.

Date of experience: May 8, 2025
Virginia
2 reviews
0 helpful votes
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Rug Replacement
May 16, 2025

Easiest purchases I've made.
So glad I was able to replace some of my rugs which I have only had since 11/24.
My dog destroyed the ones that I bought in November.
Every rug in my apartment is from the Arlington collection. I love them, I've had more compliments.
I'm giving my fur baby one more chance.LOL

Date of experience: May 6, 2025
Connecticut
1 review
0 helpful votes
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Horrible Ordering Experience
May 15, 2025

I had a Terrible time trying to place my order with this company. Just awful, and it was very discouraging.

Date of experience: May 4, 2025
Texas
1 review
0 helpful votes
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Great site
May 15, 2025

Easy to find and to scroll through different designs and shapes of rugs. Whether it be indoor or outdoor.

Date of experience: May 4, 2025
Missouri
1 review
0 helpful votes
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Happy Client
May 15, 2025

I have bought several rugs over the years from this company. They have a large selection. Good quality. Fast delivery.

Date of experience: May 4, 2025
Texas
1 review
0 helpful votes
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Rug purchase
May 14, 2025

Great experience with ordering these two rugs. Easy check out process. Looking forward to the delivery and making my patio a stunning place to enjoy.

Date of experience: May 4, 2025
Rhode Island
1 review
0 helpful votes
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Indoor/Outdoor Rug
May 14, 2025

This is my first purchase with rugs.com. So far so good. I like that you have many ways to pay. You had one that works for me so that was my final decision to make the purchase. Thank you.

Date of experience: May 4, 2025
Idaho
1 review
0 helpful votes
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Lots really nice of selections
May 14, 2025

It's easy to look for what you want and there so many options for size and styles!
The website was easy to navigate.

Date of experience: May 3, 2025
District of Columbia
1 review
0 helpful votes
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Navy blue ruggables
May 13, 2025

It was so easy by just putting in the color rug I needed and I had pages of choices. The hardest part was reducing my choices, I got it down to 3 rugs and purchased all three.

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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Simple Solutiom
May 13, 2025

Easy to see rigs without distractions of other items to make a simple solution
For your new or existing home designs..

Date of experience: May 3, 2025
South Carolina
1 review
0 helpful votes
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Hard time using paypal
May 13, 2025

Had a hard time using pay pal. I gave up and got out the CC. What's up with 100 letters to review. Too much for my liking.

Date of experience: May 3, 2025
Washington
1 review
0 helpful votes
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Great style and value
May 13, 2025

I'm excited to get the rugs I just purchased. The style is more subdued than previous purchases but will mesh with a new decor so my outdoor plants can be the stars of the deck and views. GREAT VALUES!

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Best place to buy a rug!
May 13, 2025

I buy all my throw rugs, area rugs and runners right here. Great prices and Best Quality!
Just purchased another one. 💙

Date of experience: May 3, 2025