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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
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Just ordered my third rug.
May 8, 2021

Great prices and fast shipping along with quality and selection. You are my "go to" for area rugs!

Date of experience: May 8, 2021
Maryland
1 review
0 helpful votes
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This wasn't my first experience purchasing carpet from rugs.com. I knew I could get quality at a reasonable price!

Date of experience: May 8, 2021
Texas
1 review
0 helpful votes
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The rugs are awesome
May 8, 2021

It is second time that I preached the rugs are the same as the photo

Date of experience: May 8, 2021
Florida
1 review
0 helpful votes
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In love
May 8, 2021

Every time I order a rug (yes multiple) the rug is delivered fast and is exactly how the picture looks but better. I will always order my rugs from here!

Date of experience: May 8, 2021
Kentucky
1 review
0 helpful votes
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Love these rugs
May 8, 2021

I have bought several rugs from here, love everyone of them, all truly beautiful good quality rugs

Date of experience: May 8, 2021
Florida
1 review
0 helpful votes
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Waiting for ordered product, but so far speedy set up and accurate information

Date of experience: May 8, 2021
Maryland
1 review
0 helpful votes
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Patio rug
May 8, 2021

Excellent and site was easy to find what i was looking for

Date of experience: May 8, 2021
Idaho
1 review
0 helpful votes
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Great choices
May 8, 2021

Excellent choices. Reasonable pricing. This website was very easy to navigate, I've it 4 stars because I have not received the rug yet. Shipping and delivery will be the most important to me. Thank you.

Date of experience: May 8, 2021
Illinois
1 review
0 helpful votes
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Rug
May 8, 2021

Can't really give a review. Just made my purchase and First time buying from this company. Website was super easy and pics were very detailed Hope rug is good as it's pic

Date of experience: May 8, 2021
North Carolina
1 review
1 helpful vote
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First time buyer
May 8, 2021

First time purchasing from this site. Very easy process. Customer service reps kept checking on me to make sure I did not have questions. I like that. Will be purchasing again soon.

Date of experience: May 7, 2021
Florida
1 review
0 helpful votes
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So easy
May 8, 2021

Excellent selection, fast response to questions, so easy to order. I've been on with a different place for something going on 3 hours now. This entire transaction took about 2 minutes.

Date of experience: May 7, 2021
Iowa
1 review
0 helpful votes
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Rug purchase
May 8, 2021

Easy to use website. Like being able to pay with Venmo. Good selection.

Date of experience: May 7, 2021
Rhode Island
1 review
0 helpful votes
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New rugs needed!
May 7, 2021

Strait forward with a variety of prices and designs, the longest time was making up my mind. Also great that the shipping is free, being a senior on a budget this is important.

Date of experience: May 7, 2021
Washington
1 review
0 helpful votes
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Entry carpet
May 7, 2021

Great... easy to work with. Many selections to choose from and just the right sizes.

Date of experience: May 7, 2021
Minnesota
1 review
0 helpful votes
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Awesome
May 7, 2021

The rug is absolutely beautiful. My neighbors keep coming over to look at it. I just ordered a round one for under my table and one for my kitchen

Date of experience: May 7, 2021
Georgia
2 reviews
0 helpful votes
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Great experience!
May 7, 2021

I was just browsing rugs because I wasn't sure exactly what I was looking for, but rugs.com had so many options that I was able to find what I didn't know I was looking for! The price was way less than I was anticipating paying too!

Date of experience: May 7, 2021
New York
2 reviews
0 helpful votes
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Rug Obsessed
May 7, 2021

Always satisfied. Huge selection. Great prices. All sizes you could ever want or need.

Date of experience: May 7, 2021
New Mexico
2 reviews
1 helpful vote
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I found the site very adequate of a textile site. The format was easy to navigate, and deals were highlighted. I would recommend the site to anyone with an area to layer with a quality rug.

Date of experience: May 7, 2021
Florida
2 reviews
0 helpful votes
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What a Breeze!
May 7, 2021

Ordered 3 rugs for my office and it was a wonderful ordering experience.
Easy, clear and concise.

Date of experience: May 7, 2021
New York
1 review
0 helpful votes
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Easy & Efficient
May 7, 2021

Website is very user-friendly. Easy to navigate around. Associates are responsive and well-qualified with the right information to answer critical questions. Thank you great job!

Date of experience: May 7, 2021