Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
I was very impressed by the wide selection you have. I had a hard time picking just one, and after picking one, I couldn't believe the price. I don't know how you can do it at these low prices.
Fast and easy and good quality, beautiful colors, good choices
First time I've ever been here. Beautiful rugs we needed to get something that hopefully our older kitty won't get her claws stuck in. She doesn't seem to have trouble w regular carpet just the outdoor carpet we have inside.
I am giving 4... not 5.
When you pay with PayPal you still have to fill in all the shipping info... why? PayPal does that for me. Also, I was purchasing from a search I did on the rugs.com site, however, I could not return to that search from my shopping cart... oh well, MAYBE I'll get that second rug some other time... or probably not.
Looking for a SW themed throw rug for my cabin. Found what I wanted right away. Photos displaying the rug in many different settings which helped me a lot. Good reviews and great prices.
Thank you!
I have been quarantined for awhile and now that I might venture out, I prefer shopping on line. The styles and prices on Rugs.com just can't be best.
The ease of shopping and the 50% off pricing it what made my shopping experience so grand today! Happy Mother's Day to ME!
Found the perfect small kitchen rug using the filters.
Looked at many, many rugs and found just the one I wanted based on the criteria that I input.
Just ordered. Don't have product yet, but ordering was a breeze..
Was very self explanatory and easy to order! The prices were great and awesome sales! Now if it arrives within the week, I would give it 5 stars!
Very easy it took me about 10 minutes to put it in my car and pay for it then I was done
Just ordered on Rugs.com and very easy. Coupon was added, so very happy with price. This is the first time I have ordered from Rugs.com so look forward to it coming, which is supposed to be in 3 days! Hope I like it!
Good prices, waiting for item. The web site was easy to manage. Liked the drop down options.
I had purchased with many rugs from them and have been very pleased with every single one of them. Lots of variety and many many many different sizes. Also pleased with the shipping time
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

