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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
164
value
188
shipping
185
quality
159
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Easy
May 10, 2021

I checked out other websites and I liked this one. Prices are good and quality is excellent

Date of experience: May 9, 2021
Arizona
1 review
0 helpful votes
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Wide selection... Good prices
May 10, 2021

I was very impressed by the wide selection you have. I had a hard time picking just one, and after picking one, I couldn't believe the price. I don't know how you can do it at these low prices.

Date of experience: May 9, 2021
Georgia
1 review
0 helpful votes
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Oval area rug
May 9, 2021

Fast and easy and good quality, beautiful colors, good choices

Date of experience: May 9, 2021
Nebraska
1 review
0 helpful votes
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Easy
May 9, 2021

Very usable and easy website. A lot to select from.

Date of experience: May 9, 2021
Washington
1 review
0 helpful votes
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Had to out my information in several times very irritating.

Date of experience: May 9, 2021
Pennsylvania
2 reviews
0 helpful votes
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First time I've ever been here. Beautiful rugs we needed to get something that hopefully our older kitty won't get her claws stuck in. She doesn't seem to have trouble w regular carpet just the outdoor carpet we have inside.

Date of experience: May 9, 2021
New York
1 review
0 helpful votes
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A Little Clunky
May 9, 2021

I am giving 4... not 5.

When you pay with PayPal you still have to fill in all the shipping info... why? PayPal does that for me. Also, I was purchasing from a search I did on the rugs.com site, however, I could not return to that search from my shopping cart... oh well, MAYBE I'll get that second rug some other time... or probably not.

Date of experience: May 9, 2021
Arizona
3 reviews
2 helpful votes
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Looking for a SW themed throw rug for my cabin. Found what I wanted right away. Photos displaying the rug in many different settings which helped me a lot. Good reviews and great prices.
Thank you!

Date of experience: May 9, 2021
South Carolina
1 review
0 helpful votes
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Effortless
May 9, 2021

I have been quarantined for awhile and now that I might venture out, I prefer shopping on line. The styles and prices on Rugs.com just can't be best.

Date of experience: May 9, 2021
New Jersey
1 review
0 helpful votes
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AWESOME SITE
May 9, 2021

The ease of shopping and the 50% off pricing it what made my shopping experience so grand today! Happy Mother's Day to ME!

Date of experience: May 9, 2021
Illinois
1 review
0 helpful votes
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Easy Navigation
May 9, 2021

Found the perfect small kitchen rug using the filters.

Date of experience: May 9, 2021
New York
1 review
0 helpful votes
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Easy to Use
May 9, 2021

Looked at many, many rugs and found just the one I wanted based on the criteria that I input.

Date of experience: May 9, 2021
Virginia
1 review
0 helpful votes
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So far so good
May 9, 2021

Just ordered. Don't have product yet, but ordering was a breeze..

Date of experience: May 9, 2021
Florida
1 review
0 helpful votes
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1st Timer!
May 9, 2021

Was very self explanatory and easy to order! The prices were great and awesome sales! Now if it arrives within the week, I would give it 5 stars!

Date of experience: May 9, 2021
Wisconsin
1 review
0 helpful votes
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Very easy it took me about 10 minutes to put it in my car and pay for it then I was done

Date of experience: May 8, 2021
Indiana
1 review
0 helpful votes
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Great
May 8, 2021

Great selection and plenty of pictures to imagine it in your home!

Date of experience: May 8, 2021
Florida
1 review
0 helpful votes
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Ordering was a breeze
May 8, 2021

Just ordered on Rugs.com and very easy. Coupon was added, so very happy with price. This is the first time I have ordered from Rugs.com so look forward to it coming, which is supposed to be in 3 days! Hope I like it!

Date of experience: May 8, 2021
Utah
2 reviews
0 helpful votes
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Difficult
June 7, 2021

Had a hard time getting through to find what I wanted. Put in description but never came through. Then just happened on what came close.

Date of experience: May 8, 2021
California
1 review
0 helpful votes
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So far so good.
May 8, 2021

Good prices, waiting for item. The web site was easy to manage. Liked the drop down options.

Date of experience: May 8, 2021
Texas
1 review
0 helpful votes
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Good quality!
May 8, 2021

I had purchased with many rugs from them and have been very pleased with every single one of them. Lots of variety and many many many different sizes. Also pleased with the shipping time

Date of experience: May 8, 2021