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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Love the rugs!
August 4, 2025

I have always had good luck with Rugs.com. They have plenty of rugs to choose from and have been very good with delivery!

Date of experience: July 25, 2025
Connecticut
1 review
0 helpful votes
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Excellent selection
August 4, 2025

I was looking for an outdoor rug for our new deck. rugs.com had a great selection and everything was reasonably priced. The site was easy to navigate

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Beautiful rugs.
August 4, 2025

This is my second mad mat. After about six years my first one is showing some wear. These are such colorful rugs, I love adding them to my campsite.

Date of experience: July 25, 2025
Florida
1 review
0 helpful votes
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Order beautiful rugs
August 4, 2025

I've used this company several times. I've never been disappointed.

Date of experience: July 25, 2025
New York
1 review
0 helpful votes
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Looking for a new rug for our living room and found the perfect rug and it was on sale for a great price.

Date of experience: July 24, 2025
Idaho
1 review
0 helpful votes
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Rugs.com company
August 4, 2025

Good. Information about rug, and it was thorough. Pictures helpful. Rug presentations very clear, no interruptions with other rug choices until the very end. Less confusing than Amazon. Liked having option to view it in a living room.

Date of experience: July 24, 2025
California
1 review
0 helpful votes
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Good business to deal with
August 4, 2025

Easy to order and good quality. I keep ordering. Everybody that sees my rugs love them. You would be disappointed with these rugs

Date of experience: July 24, 2025
Texas
1 review
0 helpful votes
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Easy process
August 3, 2025

It was fun shopping for a new rug for my deck. I'll review it again when I have it and am using it but it was a smooth shopping experience and I felt the price was fair.

Date of experience: July 24, 2025
Florida
1 review
0 helpful votes
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Good Choice
August 3, 2025

Lots of choice and great prices. Also free shipping and free returns which is great as colors do appear different in photos.

Date of experience: July 24, 2025
Texas
1 review
0 helpful votes
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Easy transaction..
July 31, 2025

I found the rug I was looking for, but didn't think existed, in minutes. If they follow through on the shipping speed promises, I'll be a regular customer.

Date of experience: July 20, 2025
Georgia
1 review
0 helpful votes
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Just what I needed
July 30, 2025

Looking to protect newly laid wood flooring in hall and adjacent small areas. Able to match pattern/color to minimize distractions. Great that I could get non-slip pads also at a very reasonable pice. Easy to maneuver on the website, too. First time experience was A-OK.

Date of experience: July 20, 2025
New York
1 review
0 helpful votes
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Very easy to place an order. I can't wait for the rugs to come!

Date of experience: July 20, 2025
Kansas
1 review
0 helpful votes
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Repeat customer
July 30, 2025

This is my second purchase. I loved my first rug so much, I'm back for one to put by my bed. The quality of the rugs is impeccable, and the variety of patterns can keep you looking at them for quite awhile. Thanks so much for the excellent service.

Date of experience: July 20, 2025
California
2 reviews
0 helpful votes
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Agreeable ordering
July 30, 2025

The ordering site is very easy to use. Being able to place the rug in our room, helped me see what it will look like.

Date of experience: July 20, 2025
Pennsylvania
1 review
0 helpful votes
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Rugs at the best price for anyone
July 30, 2025

Easy to use website and many sizes asked patterns to choose from. Will buy more. The process a great. I can't wait to get my new roof

Date of experience: July 19, 2025
Illinois
1 review
0 helpful votes
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First Time Order
July 30, 2025

Have heard good things regarding your Product, looking very forward to receiving our rug.

Date of experience: July 19, 2025
Pennsylvania
1 review
0 helpful votes
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Love rugs.com
July 30, 2025

So convenient and easy to pick and choose the perfect rug and size. I got sooooo many compliments on rugs I bought in the past. Can't wait to get my new rugs!

Date of experience: July 19, 2025
New York
1 review
0 helpful votes
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Was able to order without a hassle, thank you, don't have 50 characters

Date of experience: July 19, 2025
California
1 review
0 helpful votes
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Count on Rugs.com
July 29, 2025

Have used this company many times. They are my go to for rugs! Have been satisfied every time.

Date of experience: July 19, 2025
Virginia
1 review
0 helpful votes
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Great value
July 29, 2025

I am a returning customer with Rugs.com and I've always been pleased with their selection and the quality. Great site!

Date of experience: July 18, 2025