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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Great variety!
August 12, 2025

I found exactly what I needed for my space and the variety opened my eyes to other possibilities in my home. Thank you!

Date of experience: August 2, 2025
Colorado
1 review
0 helpful votes
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Price & item great colors!
August 12, 2025

Easy access great product colors. Sizes and pricing great. Sale price great!

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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Blue Saturn Rug
August 12, 2025

Very good experience. Easy and smooth. Can't wait to see the rug I purchased

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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Rug purchase
August 11, 2025

Larger size rugs available which is what was needed. Great sale price.

Date of experience: August 1, 2025
Missouri
1 review
0 helpful votes
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Nice rugs with many sizes
August 11, 2025

First purchase through this site. Hopefully everything will process easily. Check out was easy

Date of experience: August 1, 2025
New York
1 review
0 helpful votes
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Easy and helpful
August 11, 2025

Had a question regarding shipping. Rep was very detailed with info. Made it easy to decide.

Date of experience: August 1, 2025
Wisconsin
1 review
0 helpful votes
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Rugs.com is the best!
August 10, 2025

I've been happy with every rug I've purchased from Rugs.com. They are always beautiful rugs, they arrive within 3 days, and there's free return if you're unhappy with the purchase.

Date of experience: July 31, 2025
Michigan
1 review
0 helpful votes
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Round rug sizes are confusing
August 10, 2025

When getting product descriptions for the round Nepal rug. When choosing rug size I clicked dimension 5' x 5' However, when I clicked on more details, it said dimensions 4' x 4' So which is it? There wasn't a chat box option. I ordered anyway. So, i will see which is correct. If it is not the 5x5 size, i will use the free return option.

Date of experience: July 31, 2025
Macao
1 review
0 helpful votes
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Easy to compare my choices
August 7, 2025

It was easy to save my favorites for my husband to view and help me decide. The sale price and quantity discount was another reason why I ordered

Date of experience: July 28, 2025
Virginia
1 review
0 helpful votes
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Leopard rug 2x5
August 7, 2025

Love the products and the company fast shipping quality products 5 star

Date of experience: July 27, 2025
Pennsylvania
1 review
0 helpful votes
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I was So excited to find a Matching runner for the porch rug I bought 2 years ago ( which is Still is great condition!)

Date of experience: July 27, 2025
New York
1 review
0 helpful votes
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New rug ordered
August 6, 2025

Rugs. Combos always great to order from! I al say order from here at least twice a year.

Date of experience: July 27, 2025
Minnesota
1 review
0 helpful votes
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Happy Rug Purchase!
August 6, 2025

I had purchased a beautiful runner rug for my hallway months ago, and have been putting off buying the same runner for a different spot in my living room. I also have the same pattern of rug under my dining table. It will bring it all together, and I am SO excited for it to arrive so that I can complete my plan. I was lucky to get $20 off because I had written a review after I received the first rug. Thank you so much, Rugs.com!

Date of experience: July 26, 2025
Massachusetts
1 review
0 helpful votes
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I am submitting a 2nd review as my last review was only 1 star- which was a mistake. I had to resubmit some data and the rating changed without my knowing. This was definitely a 5 star experience

Date of experience: July 26, 2025
Ohio
1 review
0 helpful votes
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Excellent service
August 5, 2025

It was very easy to maneuver on your Rugs site. Very excited to receive this rug. Prices and rug choices were great. Thank you, Rosemarie

Date of experience: July 26, 2025
Tennessee
1 review
0 helpful votes
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Love this rugs colors perfect! Search for a long time will use for years

Date of experience: July 26, 2025
Virginia
2 reviews
3 helpful votes
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I have one rug I'm going to have to return in another one on the way, so I don't know how the return will go yet, but will update if I have an issue. Love the no shipping, and it was shipped very quickly. I think maybe 2 to 3 days after I ordered I had it.

Date of experience: July 26, 2025
Tennessee
1 review
0 helpful votes
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So many Choices!
August 5, 2025

Sight a little hard to find all choices I needed as to rug, pad and types of pads. Other than that everything went well. I spent a little extra time going back and forth.

Date of experience: July 25, 2025
Oklahoma
1 review
0 helpful votes
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So easy to find the right rugs! I have ordered several in the past!

Date of experience: July 25, 2025
Tennessee
1 review
0 helpful votes
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Great Rugs
August 4, 2025

Purchasing was easy. Items shipped promptly. Rugs were as expected and good quality.

Date of experience: July 25, 2025