Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
I found exactly what I needed for my space and the variety opened my eyes to other possibilities in my home. Thank you!
Easy access great product colors. Sizes and pricing great. Sale price great!
Very good experience. Easy and smooth. Can't wait to see the rug I purchased
Larger size rugs available which is what was needed. Great sale price.
First purchase through this site. Hopefully everything will process easily. Check out was easy
Had a question regarding shipping. Rep was very detailed with info. Made it easy to decide.
I've been happy with every rug I've purchased from Rugs.com. They are always beautiful rugs, they arrive within 3 days, and there's free return if you're unhappy with the purchase.
When getting product descriptions for the round Nepal rug. When choosing rug size I clicked dimension 5' x 5' However, when I clicked on more details, it said dimensions 4' x 4' So which is it? There wasn't a chat box option. I ordered anyway. So, i will see which is correct. If it is not the 5x5 size, i will use the free return option.
It was easy to save my favorites for my husband to view and help me decide. The sale price and quantity discount was another reason why I ordered
Love the products and the company fast shipping quality products 5 star
I was So excited to find a Matching runner for the porch rug I bought 2 years ago ( which is Still is great condition!)
Rugs. Combos always great to order from! I al say order from here at least twice a year.
I had purchased a beautiful runner rug for my hallway months ago, and have been putting off buying the same runner for a different spot in my living room. I also have the same pattern of rug under my dining table. It will bring it all together, and I am SO excited for it to arrive so that I can complete my plan. I was lucky to get $20 off because I had written a review after I received the first rug. Thank you so much, Rugs.com!
I am submitting a 2nd review as my last review was only 1 star- which was a mistake. I had to resubmit some data and the rating changed without my knowing. This was definitely a 5 star experience
It was very easy to maneuver on your Rugs site. Very excited to receive this rug. Prices and rug choices were great. Thank you, Rosemarie
Love this rugs colors perfect! Search for a long time will use for years
I have one rug I'm going to have to return in another one on the way, so I don't know how the return will go yet, but will update if I have an issue. Love the no shipping, and it was shipped very quickly. I think maybe 2 to 3 days after I ordered I had it.
Sight a little hard to find all choices I needed as to rug, pad and types of pads. Other than that everything went well. I spent a little extra time going back and forth.
So easy to find the right rugs! I have ordered several in the past!
Purchasing was easy. Items shipped promptly. Rugs were as expected and good quality.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

