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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I bought these same rugs 5 years ago and love them. I am only replacing because our dog had bad diarrhea and decided to replace them.
There are so many choices available in size, color, fiber and price. I have found the shipping to be quick in the past and assume it will be this time as well.
Fast shipping and delivery but I ordered one and received two. Now what since I don't want or need two.
I've ordered from Rugs.com before, so I expected an easy time and lots of choices. Did not disappoint!
This is good sale, I hope to get this within 3 days. This is my 3rd time using this & have never been disappointed
Excellent. Hope the product is as great as the order experience
I'm very pleased with rugs.com. My product arrived very quickly, and I love the rug. Quality way better than I expected. And I will repeat myself as a customer.
2nd time ordering living room rugs! I have lots of foot traffic so wear is a given. I get about 3 years out of the rugs. But I have previously chosen light colors.
We bought an area rug and runner with pads to fit each. They arrived in just a few days and looked just like the photos. Our dog thinks we ordered them just for her--- they're soft compared to the laminate flooring she has been navigating for the last 3 months since our move. The new rugs make our new place look and feel much homier, but at a fraction of the price of other sites we shopped.
I have been buying rugs exclusively from rugs. Com and have always been pleased with the quality and I am fussy!
I've looked at a rug similar to this one in several locations but I kept holding off... Wow am I glad I waited! Exactly what I was looking in size, color and price! Thanks SO much!
Your website was easy to use and I am looking forward to a fast delivery
Website is extremely easy to navigate. Great selection of rugs. Very good prices. This is my second purchase.
I was looking for a 7'x7' rug and found it at Rugs.com! They even had odd sizes. Nice selection. Can't wait for delivery!
I just ordered a rug for the first time, and during the ordering, unchecked the box that said Shipping not the same as Billing Address, for the CC. Unfortunately, another option for the shipping address did not appear. The purchase went through, my cc charged, and I got a notice that the item cannot be shipped until I put in a shipping address, I have been trying to add in my shipping address, but have been lost in a circular maze, which hasn't yet given me the opportunity. So at this moment, I either keep trying or just give up the fight and cancel. Too bad. I liked the rug.
Found the size and color AND price I was looking for. I've had great experience with this company in the past. My last order came more quickly than expected. Looking forward to a new rug at at good price.
I enjoyed scrolling through the beautiful colors and style of rugs y'all offer. I was looking for specific color scheme and found a variety to choose from. Thanks for the options.
I've purchased 5-6 big area rugs over the past 2 yrs and haven't had any problems with the rugs or getting them on time... and I've always gotten what I ordered and the colors have always looked like the pic. I have had any problems with quality of carpets either... Rugs
Com is the only place I will buy carpets on-line.
Input exactly what I was looking for. Into search engine. The exact item appeared!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

