Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow D M.
Unfollow D M.
Share Review
Report Review

Gray&white Shag Rugs
August 18, 2025

I bought these same rugs 5 years ago and love them. I am only replacing because our dog had bad diarrhea and decided to replace them.

Date of experience: August 8, 2025
Pennsylvania
1 review
0 helpful votes
Follow Kay D.
Unfollow Kay D.
Share Review
Report Review

So many choices
August 18, 2025

There are so many choices available in size, color, fiber and price. I have found the shipping to be quick in the past and assume it will be this time as well.

Date of experience: August 8, 2025
Arizona
1 review
0 helpful votes
Follow Milli O.
Unfollow Milli O.
Share Review
Report Review

Satisfaction
August 18, 2025

Fast shipping and delivery but I ordered one and received two. Now what since I don't want or need two.

Date of experience: August 8, 2025
Washington
1 review
0 helpful votes
Follow Andree P L.
Unfollow Andree P L.
Share Review
Report Review

I've ordered from Rugs.com before, so I expected an easy time and lots of choices. Did not disappoint!

Date of experience: August 8, 2025
Indiana
1 review
0 helpful votes
Follow Connie L.
Unfollow Connie L.
Share Review
Report Review

Vista rugs
August 18, 2025

This is good sale, I hope to get this within 3 days. This is my 3rd time using this & have never been disappointed

Date of experience: August 8, 2025
Kentucky
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

Very user friendly and secure site
August 18, 2025

Excellent. Hope the product is as great as the order experience

Date of experience: August 8, 2025
California
1 review
0 helpful votes
Follow Steve H.
Unfollow Steve H.
Share Review
Report Review

Kushkuli Gabbeh
August 18, 2025

I'm very pleased with rugs.com. My product arrived very quickly, and I love the rug. Quality way better than I expected. And I will repeat myself as a customer.

Date of experience: August 7, 2025
Nevada
1 review
0 helpful votes
Follow Geraldine N.
Unfollow Geraldine N.
Share Review
Report Review

Freshen floors
August 18, 2025

2nd time ordering living room rugs! I have lots of foot traffic so wear is a given. I get about 3 years out of the rugs. But I have previously chosen light colors.

Date of experience: August 7, 2025
Georgia
1 review
0 helpful votes
Follow Marian W.
Unfollow Marian W.
Share Review
Report Review

Fast deliver, beautiful rugs!
August 18, 2025

We bought an area rug and runner with pads to fit each. They arrived in just a few days and looked just like the photos. Our dog thinks we ordered them just for her--- they're soft compared to the laminate flooring she has been navigating for the last 3 months since our move. The new rugs make our new place look and feel much homier, but at a fraction of the price of other sites we shopped.

Date of experience: July 25, 2025
New York
1 review
0 helpful votes
Follow Bonet R.
Unfollow Bonet R.
Share Review
Report Review

Many years of Rugs.com
August 17, 2025

I have been buying rugs exclusively from rugs. Com and have always been pleased with the quality and I am fussy!

Date of experience: August 7, 2025
North Carolina
1 review
0 helpful votes
Follow Eric S.
Unfollow Eric S.
Share Review
Report Review

Quick - Easy - Great Price!
August 17, 2025

I've looked at a rug similar to this one in several locations but I kept holding off... Wow am I glad I waited! Exactly what I was looking in size, color and price! Thanks SO much!

Date of experience: August 7, 2025
Michigan
1 review
0 helpful votes
Follow Janet R.
Unfollow Janet R.
Share Review
Report Review

Ordered two rugs
August 17, 2025

Your website was easy to use and I am looking forward to a fast delivery

Date of experience: August 7, 2025
Louisiana
1 review
0 helpful votes
Follow Marie E.
Unfollow Marie E.
Share Review
Report Review

Good quality great prices.
August 14, 2025

Website is extremely easy to navigate. Great selection of rugs. Very good prices. This is my second purchase.

Date of experience: August 3, 2025
New Jersey
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Quick and easy rug shopping!
August 14, 2025

I was looking for a 7'x7' rug and found it at Rugs.com! They even had odd sizes. Nice selection. Can't wait for delivery!

Date of experience: August 3, 2025
California
1 review
0 helpful votes
Follow Kathi D.
Unfollow Kathi D.
Share Review
Report Review

I just ordered a rug for the first time, and during the ordering, unchecked the box that said Shipping not the same as Billing Address, for the CC. Unfortunately, another option for the shipping address did not appear. The purchase went through, my cc charged, and I got a notice that the item cannot be shipped until I put in a shipping address, I have been trying to add in my shipping address, but have been lost in a circular maze, which hasn't yet given me the opportunity. So at this moment, I either keep trying or just give up the fight and cancel. Too bad. I liked the rug.

Date of experience: August 3, 2025
Illinois
2 reviews
0 helpful votes
Follow Rebecca R.
Unfollow Rebecca R.
Share Review
Report Review

Easy to order
August 14, 2025

Found the size and color AND price I was looking for. I've had great experience with this company in the past. My last order came more quickly than expected. Looking forward to a new rug at at good price.

Date of experience: August 3, 2025
Texas
1 review
0 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Share Review
Report Review

Beautiful rugs
August 13, 2025

I enjoyed scrolling through the beautiful colors and style of rugs y'all offer. I was looking for specific color scheme and found a variety to choose from. Thanks for the options.

Date of experience: August 3, 2025
California
1 review
0 helpful votes
Follow Kathy G.
Unfollow Kathy G.
Share Review
Report Review

The only place I will buy rugs..
August 13, 2025

I've purchased 5-6 big area rugs over the past 2 yrs and haven't had any problems with the rugs or getting them on time... and I've always gotten what I ordered and the colors have always looked like the pic. I have had any problems with quality of carpets either... Rugs
Com is the only place I will buy carpets on-line.

Date of experience: August 2, 2025
Delaware
1 review
0 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

Easy peasy
August 12, 2025

Input exactly what I was looking for. Into search engine. The exact item appeared!

Date of experience: August 2, 2025
Florida
1 review
0 helpful votes
Follow Maureen R.
Unfollow Maureen R.
Share Review
Report Review

Loved the tool to picture the rug in your own living room. This helped make a decision easy!

Date of experience: August 2, 2025