Rugs.comReviews 6,560

The rug came quickly their service was great however was disappointed in the quality of the rug for the price. They offered to have me return it but it's too big of a hassle. Quite frankly I bought a rug for $30 less that is better quality

Trolling Google for Rugs. Grey and some gold. The rug I found was perfect. That gold just makes my lil room pop.

I ordered my rugs, then cancelled, reordered the wrong size, cancelled. 3rd time reordered and rugs arrived promptly. Was going to send the large one back and the company sent me a shipping label. But after remeasuring everything, I ordered a different size and decided to keep the large rug too. Anyone I have talked to whether by phone or chat has been super nice and understanding. My rugs that I have are beautiful. Excellent company to deal with. Will buy from them again. Highly recommend rugs.com. Excellent staff to talk to. Excited to redo LR and DR

I received an obviously flawed rug from Rugs.com. There are 2 large miswoven areas (see attached photo). I asked for some guidance on what to do, as other online vendors will often not bother to have you return a flawed item and quickly ship a replacement. Not Rugs.com. They asked for pictures, which is reasonable, and after reviewing them attached to an e-mail describing the flaw, sent a long description on how to remove creases from a rug with no mention of the flaw at all. I kid you not. I tried to call to see if I could get help that way and talked to a person with limited English speaking ability who was obviously sitting in a loud room (echoey call center overseas in with little noise control) making an reasonable near impossible. No help there.

I had just in case started a return on the rug from the order with also included a pad. Since I will never deal with Rugs.com again, making a replacement of the rug not possible, I need to return the pad as well. When I tried to add a return for the pad online, that failed too. I found my rug return and click the "add other items from this order to return" button, only to receive an error saying my order can not be retrieved at the moment and I should try back later.

The one star is because the rug is decent for the price.

Spent almost $200 a thin slice of rug. It's so thin the waves from being roll up are permanent. Terrible product...BUYER BEWARE!

I ordered an Indian rug from Rug.COM (a 1K purchase) and had to send it out to be cleaned because the rug smelled like $#%@. In the attached photo before cleaning, I kept a bowl of coffee grounds in the room to help adsorb the ordo. My advice -DO NOT USE this company; buyer beware. The rugs look nice online but smell like $#%@ once they arrive.

I never expected the rug to be shipped folded like a piece of paper.

When it arrived and I unfolded the rug it had deep creases, that's when I realized how cheaply made the rug was. I knew it was inexpensive I just didn't realize it was cheap too. Now I have a rug with creases.

The rug looked great upon arrival. We laid it down & discarded the rug we purchased it to replace. A couple weeks hence, we lifted it up to vacuum underneath & discovered a 2.5-inch cut along the long edge held together with what appears to be packing tape. We also discovered multiple heavy-duty staples in 2 corners. They do not appear to be holding anything but removal would destroy the threads. We were offered (1) a return but now have nothing to put in its place, or (2) an insignificant 10% refund, which wouldn't come close to repairing it. When we noted that the rug had been advertised on the website as "brand new" with no imperfections & was so described on the attached label, we were told: "Please note all images of the rugs current condition are listed to show these imperfections on this specific item. All hand knotted and hand woven rugs are "brand new" in the condition they are in but they are refurbished and approximately 30-50 years old. Since then, they have been cleaned and refurbished from the main wear on the previous use." Obviously this makes no sense. A product is either brand new or it's not. We feel that rugs.com misrepresents its products & practices false advertising. We are very disappointed with our experience.

Received 8x10 rug which was beautiful but had major creases in it even after 1 week of having it been reversed rolled then laid flat. Had great customer service who sent me a return label and as a 'one time courtesy' had FedEx pick up from residence and associate ordered a replacement rug. Fast forward 2 weeks: replacement rug came and has same major creases, not wrinkles but creases and one side edge is rolled and will not flatten after 2 weeks. Cust serv will accept return but no courtesy pickup which is a pain. In looking at rug, I now realize it is só think, less than 1/2" that creases will never come out nor will it be a good rug for foot traffic as it is too flimsy for its size even tho website says pike is 1.5" it barely makes a 1/2" heights.

At checkout they wanted permission to access my banking information. There is no reason as to why they needed it. My credit card should be sufficient. I cancelled order and will never use them.

THIS COMPANY IS BULLYING ME - DROPPED THE BALL ON A RETURN AND IS NOW EXTORTING ME. They refuse to provide anything to return the item in, took 3 days to get back to me, told me they did not have electric, and now I am supposed to be screwed with this horrible carpet. STAY AWAY FROM THESE UNETHICAL PEOPLE

I was mostly satisfied with my rugs, especially for the price, but I had a horrible thing happen and wanted to share to spare anyone from the same mistake. I spilled water on my rug and when I pulled it up to mop up the spill I saw a FedEx sticker stuck to the back. I pulled it off and most of the carpet fibers came off with the sticker. Leaving a 4"x4" very thin spot in a prominent part of the rug. Very upsetting! So your choice is to leave the sticker and risk the glue eventually breaking down and making a gooey stain, or risk removing all the carpet fibers as you peel the tag off.

I ordered five matching rugs. Upon arrival, two of them had errors in the printing of their pattern, which I decided to ignore in order to avoid the hassle of returning (I didn't notice the pattern problem at first and had already thrown away the packaging). The problem is that one edge of each of the carpets was rolled. I thought it would flatten over time but it none of them did. These rolled edges began to fray. I reached out to customer service 5 days after the 30 day free return window to let them know their products are defective and poor quality. Rugs.com does not stand behind their product. They are charging a restocking fee for rugs that need to go in the trash can and also requiring me to pay return shipping. I could understand if I'd had these 6 months, but not 35 days. We have no pets and no young children that could have ruined the rugs - it's just a bad quality issue matched with terrible customer service.

I wasn't able to load all my photos due to limit with photo size. But I added a couple. The problem is, once the fraying starts it will just keep going. There should be zero fraying after just four weeks on the floors.

Have not received product and asked to cancel and they refuse. They charged me for something I have never received. Won't be ordering from them again.

I ordered three rugs and pads from rugs.com. When I received them, the rugs were cheap looking, so I wanted to sent them back. Had no problem getting the labels. They told me to keep the rug pad and they would reimburse me for it. Took a few days and they received all three rugs back. But didn't give me the correct amount back for the three rugs plus tax. I emailed them. They told me they did give me the refund. I did all the math for them and showed them they owed me almost $20 more. With the rug pad it's a little over $36 they owe me. Still waiting on a response from them. So tired of going back and forth with this company. Evidently they haven't taken math class for simple addition. I will never order from this company again.

Ordered expedited two day shipping for a purchase. They said two business days. I ordered late Wednesday early Thursday. Rug didn't get here as of yet and it is Sunday. This service did not provide as advertised. Chatted with their customer service who was rude and kept sending snippets back in response to questions. The phone wasn't any better. Usually companies give back funds for poor services. This one was not the case. Super upset about it.

Can soaking wet and stinking cold f mold and mildew. Customer service is in India and beyond unhelpful as they're contracted and don't care. Received an insulting offer of $50 which is less than half the cost of cleaning it. They tried getting me to clean it at my own expense after having paid $599 for the rug. Rugs then refused to pick up the rug and forced me to package it myself and send it exposing myself to the mold. A bad business with horrible customer service. Buy at your own risk

I ordered a rug from Rugs.com and received notification from them that my package was delivered to my front porch via FedEx. The package didn't show up after a few days and there were no signs of a FedEx delivery to my home on my security camera footage for the entire week. When I reached out to Rugs.com, I was told that I had entered my shipping info incorrectly and the package was delivered to another address. The address they claim I gave is not even a valid mailing address. Additionally, the "proof of delivery" doesn't show any information as to what address the package was delivered to. Rugs.com said that if I still want the rug that I needed to go to this imaginary address and retrieve it myself. They then reiterated that there was nothing else they could or would do for me. Meanwhile, FedEx cannot find any information about where the package was actually delivered. I then looked up Rugs.com on the Better Business Bureau's website, where they are given an "F" rating (photo attached) due to having over 200+ complaints logged against them, many of them unanswered and unresolved.