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Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Had to buy rugs for new house. Some colors didn't work, but the return was easy
I was looking a rug for my dinning room. I saw an add at FB.
Went to the site, Rugs.com, choose the size and make a purchase.
This is the 6° rug from this this company.
Extremely satisfied!
The rug came fast, looks exactly like in the photos and its very soft without being bulky. Only reason for the 4-star is that the edge (serging) of the rug was fraying in one side. Got quick response and solution from customer service so all is well now. Would recommend the company & rugs.
We have a new puppy, so I didn't want to spend a lot on a rug that needing replacing. Found this rug for less than $400 and it looks like three times that! It's super soft and looks terrific! Shipping was lightning fast too! Love it!
The rug came in a timely matter and is exactly like the picture. Color is perfect! Quality is beyond my expectations! I will be purchasing through rugs.com again. Thank you!
We love your rugs, we need a round one to match. The southwest rugs are of great quality!
It was a great experience ordering and came within a few days. We are very pleased
Great follow through. Answer their phones with real live humans.also, offering a 30 day return policy at no cost to you. Great customer oriented company plus loads of options/choices of rugs. Simple to use website, too. Thank you.
I ordered a 6'7" round rug. It came on time and looked exactly like the picture on line. Very satisfied
Honestly I'm stunned! I ordered a rug a month or so ago, and it arrived in a few days. Love it, it's exactly like the picture. Soft and comfortable. Decided to order a larger version of the same rug, which was not available at the time I ordered the first one. I ordered the new one maybe 3 days ago, was expecting it Wednesday. It arrived today, Monday, two days early. Rugs.com has it all together!
Your rug was just as described and it came quickly too. I love it! I had never heard of the color Aegean before and it is the perfect color for my living room.
I have used RUGS for years…lots of friends and family use site….waiting for outdoor rugs to go on sale.Never disappointed….Laurie
This time I was looking for an outdoor carpet. I was surprised at the colors available and the price.
This rug was pretty cheap for a 5 x7 ish. ($80 +tax) and boy does it look it. I ordered a beautiful blue and biege colored rug. What I received was what looks to be a solid piece of grey carpet scrap cut to size. I hope I can save someone some money and disappointment
I ordered a rug from their website and used a 15% off coupon. When I pressed the button to submit my order, the price listed reflected the the coupon. When I received the confirmation email I was shocked to see they had charged me full price. It took way to long for this mistake to be corrected. Multiple emails with customer service went nowhere. I was about to contact my credit card company to get it fixed. Finally, after about the 6th email, they finally acknowledged a mistake had been made. But they calculated the refund incorrectly and shorted me about 3 dollars. I knew it was not going to be worth my time to try to get back the final amount. Also what really made me angry was that no one seemed to be concerned that the checkout process was not working properly. This leads me to believe it was not a mistake and hoped I would not notice and then hoped I would give up with their unresponsive customer service. This is honestly the worst experience I have had purchasing something on the internet.
When I purchased the rug I realized it was the wrong size immediately I called to change the rug size just to be told I had to wait for it to be delivered then I would have to return it for the correct size when the could have fixed the problem easily because it wasn't even shipped yet what a waste of time
Sadly our rug was delivered exposed, packaging torn open and rug folded like a burrito. I expected a rolled rug not one shoved in a flimsy plastic torn open bag. First time ordering, not sure I will recommend. Packaging also had another address smaller label almost like it was returned. Well it's getting returned, sadly cause I really liked the rug but not interested in someone else's leftovers. One can only guess what this burrito folded rug really looks like once opened, not interested in finding out. If you can't ship nicely rolled rugs, get out of this business!
Rug is not at all as dense as pictured! You can see the black backing through my white rug! The price is too high for such insufficient quality!
Awful company and product and apparently they rip a lot of people off with their low quality product and awful service. They only show the good pics, they will not post the bad ones or the unhappy posts, complete fraud. Product never flattens and sheds a lot, horrible quality and horrible service regarding the awful quality.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members