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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Client
September 24, 2023

Ordered a 7x10 Burgundy Yasmin Rug:
Received a 92 1/2 x 92 1/2 rug= labeled as a 7x10 (but not so)
I called *******097 Mr. Bernabe: I sent in 5 pictures to *******@rugs.com 8-24-23
Looking for a new 7x10 rug: but I do not want to start a new order, as full payment of $!40.83 has
Been paid. Help! Call *******372

Date of experience: August 25, 2023
Colorado
1 review
0 helpful votes
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It was fast
August 25, 2023

This is my second time I buy from here and very happy with my purchase

Date of experience: August 25, 2023
Missouri
1 review
0 helpful votes
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Very pleased!
August 25, 2023

I am very happy with my order. I received my rug in a matter of days, and it looks fantastic!

Date of experience: August 25, 2023
Georgia
1 review
0 helpful votes
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Nice quality rugs
August 25, 2023

Delivery was extremely fast, and the rugs arrived well wrapped They were exactly what I was looking for.

Date of experience: August 25, 2023
Washington
1 review
0 helpful votes
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Great Rugs!
August 25, 2023

So easy to go online, browse all the beautiful rugs and purchase! The only glitch is with shipping. It shipped out quickly but was shipped with FedEx which is never on time. They gave me a delivery day and 2 days later moved it out more days. Typical of them. Very frustrating for sure!

Date of experience: August 24, 2023
Tennessee
1 review
0 helpful votes
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Awesome rug for the price!
August 25, 2023

Easy to order online and shipping was fast. I am pleased with the quality of the rug and it looks great in my classroom.

Date of experience: August 24, 2023
Arkansas
1 review
0 helpful votes
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Excellent
August 25, 2023

As described. Fast ship. Very happy with this purchase.

Date of experience: August 24, 2023
Ohio
1 review
0 helpful votes
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Perfect
August 25, 2023

As described. Perfect size. Arrived within couple days.

Date of experience: August 24, 2023
New York
1 review
0 helpful votes
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Looks great!
August 24, 2023

Love the style and quality of the Monte Carlo. Price was awesome too!

Date of experience: August 24, 2023
New Jersey
2 reviews
0 helpful votes
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Great experience!
August 24, 2023

I ordered two rugs and then decided that they weren't what the room needed! So I canceled the order. I quickly received my return payment!
I then ordered another set of rugs and followed their journey on the FedEx app. Terrific online experience!

Date of experience: August 24, 2023
New Hampshire
1 review
0 helpful votes
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Great selection
August 24, 2023

It's pretty easy to narrow your search for size, color & style.

Date of experience: August 24, 2023
Arizona
1 review
0 helpful votes
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Pleasant experience
August 24, 2023

I ordered a rug from Rugs.com and 3 days later, it was delivered and in great condition. If I need rugs in the future, I'll be using them again for sure!

Date of experience: August 24, 2023
Alabama
1 review
0 helpful votes
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Love the Rug
August 24, 2023

FedEx delivered. The area rug is so pretty. Great quality. I am now eager to order another for another room.

Date of experience: August 24, 2023
Arkansas
1 review
0 helpful votes
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Review
August 24, 2023

Delivered in a timely manner and met all of my expectations.

Date of experience: August 24, 2023
New York
1 review
0 helpful votes
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Great for the price!
August 24, 2023

Rug is as shown. Shipping was fast. Gave one less star due to a little thinner than expected. Over all great color and quality!

Date of experience: August 23, 2023
Arizona
1 review
0 helpful votes
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Stylin Entrance Runner
August 24, 2023

Beautiful pattern choices. Wide variety to choose from. Great price. Easy order. Fast delivery.

Date of experience: August 23, 2023
Florida
1 review
0 helpful votes
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Satisfied Customer
August 24, 2023

I ordered a rug and realized that I had ordered the wrong rug. They were very helpful in letting me cancel the order. I ordered what I wanted and was very pleased with the quality and look of the rug. I ordered 4 more coordinating rugs to go with the rug I have already received.

Date of experience: August 23, 2023
Washington
1 review
0 helpful votes
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Will order again!
August 23, 2023

Received my order quickly and it was complete. It was my first order with Rugs.com, and they didn't disappoint. The rugs were thinner than I wanted them to be, but accurate in the description. I decided to take a chance and the colors match, so they will work!

Date of experience: August 23, 2023
Kentucky
1 review
0 helpful votes
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Warm rug for under bed
August 23, 2023

Very happy, it only took a few days for delivery. And it looks amazing under my log bed.

Date of experience: August 23, 2023
New York
1 review
0 helpful votes
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A little late
August 23, 2023

Everything was great except delivery. I was told 2 days which I was excited about because it I'd for an at home business area where I see clients and it took 5 days. Great other than that.

Date of experience: August 23, 2023