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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,569 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
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Great!
August 29, 2023

The rug is perfect and actually looked like the picture. The online help was also appreciated.

Date of experience: August 28, 2023
Maine
1 review
0 helpful votes
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Right size rugs
August 28, 2023

Went to other rug sites and could not find the exact size needed went to this site and has the exact size and style needed.

Date of experience: August 28, 2023
California
1 review
0 helpful votes
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Great quality, fast shipping!
August 28, 2023

I ordered on Friday and to my surprise it was at my door on Saturday.

Date of experience: August 28, 2023
North Carolina
3 reviews
0 helpful votes
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Bought 3 rugs. All are excellent
August 28, 2023

I purchased 3 rugs, a 5x6, a runner, and a 2x3 rug from the Navy Blue Madeline collection. All are beautiful and were delivered quickly. Great place to order from.

Date of experience: August 28, 2023
Florida
1 review
0 helpful votes
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Quick and easy
August 28, 2023

Same. Quick and easy. Had to call to update an incorrect address and they were very helpful

Date of experience: August 28, 2023
Florida
1 review
0 helpful votes
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The title says it all, the rug was on sale and it was the perfect size and color. It was at my house 2 days after I ordered it. That's right, 2 days! This is the 4th rug I've ordered from them and have never been disappointed.

Date of experience: August 28, 2023
Illinois
1 review
0 helpful votes
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Fast delivery great product
August 28, 2023

This is about the sixth time I have ordered from Rugs.com and this time like the other times delivery was fast. Love the rugs too.

Date of experience: August 28, 2023
New York
1 review
0 helpful votes
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Very Pleased
August 28, 2023

Delivery on time. The colors of rug was just as described.Looks great in my living room. Would recommend!

Date of experience: August 28, 2023
Wisconsin
1 review
0 helpful votes
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On line shopping experience
August 28, 2023

It was easy to order. Just waiting for order to arrive

Date of experience: August 27, 2023
Florida
1 review
0 helpful votes
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Beautiful
August 28, 2023

My rug is prettier than the picture. You can feel the quality under your feet. Very impressed.

Date of experience: August 27, 2023
District of Columbia
1 review
0 helpful votes
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Excellent rug, excellent service
August 27, 2023

This is the first time I've ever used Rugs.com, but it won't be the last. The online search was wonderful -- so many options to explore for an outdoor rug and presented in a well-organized format. The tool allowing customers to upload a photo and visualize various rugs in the intended space was great! Ordering was easy and the rug arrived at our front door in 3 days. We've just added it to our sunroom and are thoroughly enjoying the new look and functionality.

Date of experience: August 27, 2023
New Hampshire
1 review
0 helpful votes
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Great place to purchase a rug!
August 27, 2023

Ordered several rugs and very pleased with them plus the ease of website and timeliness of delivery, communication etc.

Date of experience: August 27, 2023
Rhode Island
1 review
0 helpful votes
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Rugs very nice
August 27, 2023

The rugs size might not be right how do I return if I need to

Date of experience: August 27, 2023
Texas
1 review
0 helpful votes
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Very good Service and quick shipping
August 27, 2023

I ordered 5' x 8' Lattice Frieze Rug. As soon as I have seen it, I fell in love with it! The quality is awesome! The rug was delivered 2 days earlier than it was expected even despite the fact that I live very remotely. Thank you very much! My living room looks much nicer with the rug! Bright vivid colors lift up my mood and make me smile and my dog likes this rug too
I highly recommend this product! I will definitely use your service in the future!

Date of experience: August 26, 2023
Iowa
1 review
0 helpful votes
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I really appreciate the selection of rugs that are available on the website. The photos are super helpful and the website search features work great. I had to call about a mistake I made and the representative went above and beyond to help me correct my order!

Date of experience: August 26, 2023
California
1 review
0 helpful votes
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Fast & Efficient
August 27, 2023

Customer service, communication and delivery all went very well. Rug is beautiful!

Date of experience: August 26, 2023
California
1 review
0 helpful votes
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Very nice rug
August 26, 2023

It is just as seen on the web site. Very nice rug.

Date of experience: August 26, 2023
North Carolina
1 review
0 helpful votes
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Inexpensive upgrade!
August 26, 2023

I've bought 2 rugs in the past 2 weeks and I love them both. Such an inexpensive way to update your space and I love that I had bonus credits from my first purchase that I used towards my second. Quick shipping and both rugs were exactly the way I expected.

Date of experience: August 26, 2023
Oklahoma
1 review
0 helpful votes
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2 off white 8' runners
August 26, 2023

Had a difficult time finding the right rug for my entry hall. This seems very heavily woven and durable. Think we're going to love them.

Date of experience: August 26, 2023
New York
1 review
0 helpful votes
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Pleased
August 26, 2023

Very good service. Came quicker than expected. Very good price.

Date of experience: August 26, 2023