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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Can soaking wet and stinking cold f mold and mildew. Customer service is in India and beyond unhelpful as they're contracted and don't care. Received an insulting offer of $50 which is less than half the cost of cleaning it. They tried getting me to clean it at my own expense after having paid $599 for the rug. Rugs then refused to pick up the rug and forced me to package it myself and send it exposing myself to the mold. A bad business with horrible customer service. Buy at your own risk

Date of experience: September 2, 2022
Georgia
1 review
2 helpful votes
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Horrible Customer Service
August 18, 2022

I ordered a rug from Rugs.com and received notification from them that my package was delivered to my front porch via FedEx. The package didn't show up after a few days and there were no signs of a FedEx delivery to my home on my security camera footage for the entire week. When I reached out to Rugs.com, I was told that I had entered my shipping info incorrectly and the package was delivered to another address. The address they claim I gave is not even a valid mailing address. Additionally, the "proof of delivery" doesn't show any information as to what address the package was delivered to. Rugs.com said that if I still want the rug that I needed to go to this imaginary address and retrieve it myself. They then reiterated that there was nothing else they could or would do for me. Meanwhile, FedEx cannot find any information about where the package was actually delivered. I then looked up Rugs.com on the Better Business Bureau's website, where they are given an "F" rating (photo attached) due to having over 200+ complaints logged against them, many of them unanswered and unresolved.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 19, 2022
District of Columbia
1 review
0 helpful votes
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Simple!
July 11, 2022

Simple and easy! I'm working with a tight budget after purchasing my first home. I'm thrilled Affirm will give me a little flexibility in order to buy all the items I need to make my house a home!

Date of experience: July 11, 2022
Tennessee
1 review
0 helpful votes
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Rug
July 11, 2022

Loved how I could see how the rug looked in my living room before I purchased.

Date of experience: July 10, 2022
Tennessee
1 review
0 helpful votes
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I so appreciate the ability to load a pic of my room and then see different rugs, that was a game changer for me. I was able to find THE perfect rug with confidence.

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
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Delivery
July 10, 2022

The rugs are exactly as described. Fastest delivery as well.

Date of experience: July 10, 2022
Pennsylvania
2 reviews
0 helpful votes
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Customer Service
August 9, 2022

I chatted with Stephen about a return. He was rude and condescending. He needs to be in a line of work other than customer service. He has no people skills whatsoever.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2022
Texas
1 review
0 helpful votes
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Purchaser
July 10, 2022

Ok on-line purchase. I hope I selected the color I wanted.

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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Beautiful
July 10, 2022

The ability to see the product in a picture of my space was creative and visually pleasing. Thank you for the perfect web page and selection!

Date of experience: July 10, 2022
Texas
1 review
0 helpful votes
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Easy as pie!
July 10, 2022

Buying a rug on rug.com is easier than shopping on Amazon. I found exactly what I needed and the purchase process was a breeze.

Date of experience: July 10, 2022
Missouri
1 review
0 helpful votes
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Rugs
July 9, 2022

Loved the virtual try out with uploading a picture.

Date of experience: July 9, 2022
New Jersey
1 review
0 helpful votes
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Fast, Easy Outdoor Rug Purchase
July 9, 2022

Ordered outdoor beautiful (equivalent to Olefin) 10x13 rug at amazing price (under $400) with free shipping. We'll see how long it takes and what shape it's in upon arrival! Worried about corners curling. Stay tuned…

Date of experience: July 9, 2022
Virginia
1 review
0 helpful votes
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Washable rug
July 9, 2022

Very easy to search and pick a rug, can even view it in your room

Date of experience: July 9, 2022
Arizona
3 reviews
0 helpful votes
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I've purchased a number of rugs here and always have been satisfied with the selection, the prices, the service, and the quality of the rugs. What's not to like!

Date of experience: July 8, 2022
Michigan
1 review
0 helpful votes
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I would have preferred it if the pile height and listed color where in a higher area of the screen. Something about your filters is off, if I for example selected 6x9 which also selected 7xsomething then used the sliders to narrow in the size I was getting crazy results.

Date of experience: July 8, 2022
Illinois
1 review
0 helpful votes
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Shop on line
July 9, 2022

Very easy to follow. Loved being able to take a picture of rug in the room that I'm placing it in to see what it would look like.

Date of experience: July 8, 2022
New Jersey
1 review
0 helpful votes
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Always find what I need
July 8, 2022

I have been using Rugs.com for some time and they never disappoint. Free shipping and free returns make it easy.

Date of experience: July 8, 2022
Kentucky
1 review
0 helpful votes
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And my rug is where
August 7, 2022

I was told my rug would be here July 4th yet I haven't seen it yet

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2022
Illinois
1 review
0 helpful votes
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First Time Customer
July 8, 2022

I have been looking for an outdoor rug. I went to an outdoor birthday party and saw the host's rug and asked where she got it from. Of course she said Rugs.com. I went on your site and had the hardest time choosing which rug I wanted. My experience has been difficult only because there are so many to choose from. After making my choice, it was smooth sailing.

Date of experience: July 8, 2022
Maryland
2 reviews
0 helpful votes
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My new go-to for rugs
July 8, 2022

I ordered two large shag area rugs a few months ago, and the quality and feeling underfoot was great. They were definitely upscale rugs at an extremely good price. Just ordered two runners... looking forward to another great experience! Love all the multiple photos of each rug, they really help make the selection.

Date of experience: July 8, 2022