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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Shopping with ease on this site
June 11, 2022

Great shopping experience and I will definitely recommend this to anyone friends and family

Date of experience: June 11, 2022
Colorado
1 review
0 helpful votes
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Great selection
June 11, 2022

I found exactly what I was looking for in five minutes. And it was 50% off!

Date of experience: June 10, 2022
Washington
1 review
0 helpful votes
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New customer
June 10, 2022

Ordering was quick and easy. Great photos of product and descriptions

Date of experience: June 10, 2022
Virginia
3 reviews
0 helpful votes
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Exciting Shopping Experience!
June 10, 2022

I truly enjoy shopping with Rugs.com! There are so many beautiful styles of rugs available at affordable prices. The quality and color descriptions of the product are also impressive. Thank You for offering Free Delivery!

Date of experience: June 10, 2022
Wisconsin
1 review
0 helpful votes
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No Discount
July 9, 2022

Site had a pop up for a 10% discount while shopping. No discount as promised when I checked out.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
New Jersey
1 review
0 helpful votes
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Love that rug
June 9, 2022

Easy and love the virtual room simulation feature! It really allows you to choose the right style for your space

Date of experience: June 9, 2022
Mississippi
1 review
0 helpful votes
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Easy
June 9, 2022

Able to do the order with no problems. I look forward to using this web site to order rugs in the future

Date of experience: June 9, 2022
Georgia
1 review
0 helpful votes
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Purchase 3Chateau rugs
June 9, 2022

The experience was very easy and products were great! I feel comfortable referring my friends.

Date of experience: June 8, 2022
California
2 reviews
9 helpful votes
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The photos and so much details on the product are very true. I love the quality workmanship.
Only wish when you viewed an item, then return to the page, that it would return you to the last item you viewed. Not from the top again. I understand why you do this, but it would save the consumer time if you did what I suggested.

Date of experience: June 8, 2022
Ohio
1 review
0 helpful votes
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Amazing selection!
June 9, 2022

I was looking for something colorful to add some color to my house. The selection was amazing, and the prices are very reasonable! I did find an awesome rug that I can't wait to receive.

Date of experience: June 8, 2022
New York
1 review
0 helpful votes
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Rugs.com review
June 8, 2022

So far great experience. I hope I like the rug. I will do another review once I get it

Date of experience: June 8, 2022
New Jersey
1 review
0 helpful votes
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Area rugs galore
June 8, 2022

I looked at many different sites. Yours was the easiest to navigate. And I think I found it!

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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Outdoor rug
June 8, 2022

Ordering has been easy and all information I needed was available. I hope the rug delivery and quality is as good.

Date of experience: June 8, 2022
Missouri
1 review
0 helpful votes
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Fast and Easy
June 8, 2022

No problems and satisfied. What more could you want or need?

Date of experience: June 8, 2022
Colorado
1 review
0 helpful votes
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Great online experience.
Easy purchase. An extra 10% off for buying 2 or more rugs

Date of experience: June 8, 2022
Alabama
1 review
0 helpful votes
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Wonderful!
June 8, 2022

Rugs.com offers a wonderful selection of rugs. Both indoor and outdoor selections. Very easy ordering experience!

Date of experience: June 8, 2022
Maryland
1 review
0 helpful votes
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So many great options!
June 8, 2022

Easy to navigate site offering great filters and so many options. Free shipping and returns and a discount for purchasing multiple rugs.
So far so good.

Date of experience: June 7, 2022
Tennessee
1 review
0 helpful votes
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Shopping for rugs made fun!
June 8, 2022

Shopping for rugs was stressing me out... so happy I found Rugs.com; I found exactly what I was looking for, I was able to view it in my room, and even found it on sale. Love it!

Date of experience: June 7, 2022
Pennsylvania
1 review
0 helpful votes
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Easy. Simple. And many choices. I loved the videos. They helped me to see all of the colors

Date of experience: June 7, 2022
Maine
1 review
0 helpful votes
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Perfect rug
June 8, 2022

I typed in the colors that I wanted and this was one of the choices and it is perfect for my living room. Can't wait to receive it. Prices are affordable selection is great!

Date of experience: June 7, 2022