Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
Great shopping experience and I will definitely recommend this to anyone friends and family
I found exactly what I was looking for in five minutes. And it was 50% off!
Ordering was quick and easy. Great photos of product and descriptions
I truly enjoy shopping with Rugs.com! There are so many beautiful styles of rugs available at affordable prices. The quality and color descriptions of the product are also impressive. Thank You for offering Free Delivery!
Site had a pop up for a 10% discount while shopping. No discount as promised when I checked out.
Easy and love the virtual room simulation feature! It really allows you to choose the right style for your space
Able to do the order with no problems. I look forward to using this web site to order rugs in the future
The experience was very easy and products were great! I feel comfortable referring my friends.
The photos and so much details on the product are very true. I love the quality workmanship.
Only wish when you viewed an item, then return to the page, that it would return you to the last item you viewed. Not from the top again. I understand why you do this, but it would save the consumer time if you did what I suggested.
I was looking for something colorful to add some color to my house. The selection was amazing, and the prices are very reasonable! I did find an awesome rug that I can't wait to receive.
So far great experience. I hope I like the rug. I will do another review once I get it
I looked at many different sites. Yours was the easiest to navigate. And I think I found it!
Ordering has been easy and all information I needed was available. I hope the rug delivery and quality is as good.
Rugs.com offers a wonderful selection of rugs. Both indoor and outdoor selections. Very easy ordering experience!
Easy to navigate site offering great filters and so many options. Free shipping and returns and a discount for purchasing multiple rugs.
So far so good.
Shopping for rugs was stressing me out... so happy I found Rugs.com; I found exactly what I was looking for, I was able to view it in my room, and even found it on sale. Love it!
Easy. Simple. And many choices. I loved the videos. They helped me to see all of the colors
I typed in the colors that I wanted and this was one of the choices and it is perfect for my living room. Can't wait to receive it. Prices are affordable selection is great!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

