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Rugs.com has a rating of 4.7 stars from 6,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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First time ordering, process fairly simple for an old lady.
We were pleased to find what we wanted and experienced an efficient, quick and easy time!
My experience here is wonderful and I love the quality of the product. I think if any one is looking for a great quality rug. Here is the place 👌
I needed an indoor outdoor rug, and the selection was tremendous, price is great, site is very easy to navigate and payment process simple. Couldn't ask for anything better.
Buying this rug was easy. Everything was accessible and made sense. Changing rug sizes was a snap! I love easy!
So excited to receive my second order from Rugs.com! I have had a very good experience with this company!
I ordered a rug today and was surprised that I received no confirmation email. I have no idea if the purchase was even received! Also, I had other rugs in my cart for consideration, but had to remove them in order to purchase the one I did. Shouldn't there be a way to save potential rugs in the cart? Now, I will have to find them all over again. :(
Always a pleasure shopping at Rugs.com I was looking to update kitchen and entry way and I purchased quality replacements. This is my second time purchasing from this company and my 7th rug.
I have come back to Rugs.com every time I have needed a rug for wherever. I've always been satisfied with the quality and longevity of their products. This one goes on the deck. Never a problem. Rugs.com are prompt, extremely well priced and competitive.
I always have an easy time ordering from rugs.com. I love their rugs and the variety of colors and patterns. This is our 4th rug we've purchased so far.
A lot of rugs to pick from at descent prices. Glad I found the perfect one I was looking for.
Received a defective product and customer service helped me with processing a return. They were helpful, knowledgeable and quick.
This is the second rug I've ordered from this company. So easy to order and fast shipping. I definitely recommend!
Wonderful selection of rugs. This is my second purchase.Easy as pie, and fast shipping on my first order. Rug is beautiful and exactly as described. Will continue to shop here.
I am a loyal rugs.com customer. I have now ordered 5 rugs from here. They have the best prices and a great selection.
East to keep looking and going back over everything so many Times!
I finally got my all white furniture and my shag in my living room. I've wanted that since the seventies and if it's impractical or not in style, then I like it even better.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

