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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Third time I've bought!
October 7, 2025

Don't have the newest rug order yet. But very pleased with the last two. Colors accurate, size accurate, smooth ordering, timely delivery. And free return, just in case.

Date of experience: September 27, 2025
North Carolina
1 review
0 helpful votes
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Rug. Com purchase
October 7, 2025

I love my purchase from rugs. Com. All my rugs are top quality and I have my rugs for years! I have pets so easy to clean and they look as new as I first bought them!

Date of experience: September 27, 2025
Maryland
1 review
0 helpful votes
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Very good thank you!
October 6, 2025

I can only hope this is a secure web site and my info is safe. Also hope the rug is nice. Ordering like this is scary to me. Please let me secure and I'm anxious to see the rug down on my floor!

Date of experience: September 26, 2025
Rhode Island
1 review
0 helpful votes
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First time buyer
October 6, 2025

This is my first purchase! Since I have not received the items; I can only review purchase process! Easy and I really appreciated description of items!
I will review the rugs once received!
Adrienne

Date of experience: September 26, 2025
Minnesota
1 review
0 helpful votes
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Found what looking for quickly
October 5, 2025

The shopping experience was quick and easy. Plenty of photos to see what I was getting. Will find out later, when the rug arrives, if photos match actual rug.

Date of experience: September 25, 2025
California
1 review
0 helpful votes
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Great service
October 2, 2025

I got an immediate response from you regarding my mistaken address. It was immediately corrected by a very nice representative. I am impressed by your customer service. Thank you very much.

Date of experience: September 21, 2025
Oregon
1 review
0 helpful votes
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Order experience
October 1, 2025

The ordering experience was very easy, thanks for making it easy as im not very good with online business! 👍

Date of experience: September 21, 2025
North Carolina
1 review
0 helpful votes
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Rug purchase
October 1, 2025

Dealing with Rugs.com has been a pleasure. Their prices are good, their service is good, and their products are good quality. I will order from them again.

Date of experience: September 20, 2025
Michigan
1 review
0 helpful votes
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It was an excellent experience on the website. Products were great and the order process was easy to navigate. I recommend this company, and they have good quality merchandise.

Date of experience: September 20, 2025
Oregon
1 review
0 helpful votes
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Rugs.com is 5 stars
September 30, 2025

This is my 4 purchase from Rugs.com. Their prices are reasonable, they ship quick and have great customer service.

Date of experience: September 20, 2025
Minnesota
1 review
0 helpful votes
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Love Them!
September 30, 2025

I ordered two rugs. They arrived today as described. I love them so much that I ordered a 3rd one as well. Thank you so much!

Date of experience: September 20, 2025
New York
1 review
0 helpful votes
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Good experience😁
September 30, 2025

Have bought rugs from Rugs.com several times. Have not been disappointed. Have recommended them to my friends. Great price for rugs.

Date of experience: September 19, 2025
Missouri
1 review
0 helpful votes
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I m tired as I'm OLD!
September 30, 2025

I don't shop online much, so for a novice it seemed pretty easy (one finger typing because of neuropathy) Tempt me to get hooked! 🥴

Date of experience: September 19, 2025
Texas
1 review
0 helpful votes
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Enjoyed it so much, I did it twice!
September 29, 2025

Awhile back I needed a rug from my bedroom. Switched where I wanted it. Still worked but not great. Found a second one and ordered the rug mat!

Date of experience: September 19, 2025
Michigan
1 review
0 helpful votes
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Absolute Satisfaction
September 29, 2025

These rugs brought my room together better than I ever could have imagined. They have a rug that will fit every room. Highly satisfied with Rugs.com.

Date of experience: September 19, 2025
Massachusetts
1 review
0 helpful votes
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Great website
September 29, 2025

I love the ease of looking at the different rugs and different sizes

Date of experience: September 19, 2025
Washington
1 review
0 helpful votes
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First experience
September 29, 2025

This being my first experience with rugs.com I cannot actually give an honest opinion. In the future I hope to be able to do better.

Date of experience: September 18, 2025
Nevada
1 review
0 helpful votes
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Rug for entryway 4 x 6
September 28, 2025

Shopping is always fun-spent several hours going through the vast selection... hope all arrives safe and in good shape.

Date of experience: September 18, 2025
California
1 review
0 helpful votes
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Easy access
September 28, 2025

Looking at the rugs for prices, sizes and pictures was an easy task. Being able to save all the rugs I thought I wanted and narrowing down my choices was easy too. Looking forward to receiving the rugs.

Date of experience: September 18, 2025
Iowa
1 review
0 helpful votes
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Easy to redecorate
September 28, 2025

I needed two new rugs for two completely different areas of our living space. Choices were plentiful. I like the colors. Excellent. I'm looking forward to the arrival of our new rugs.

Date of experience: September 18, 2025