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Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Don't have the newest rug order yet. But very pleased with the last two. Colors accurate, size accurate, smooth ordering, timely delivery. And free return, just in case.
I love my purchase from rugs. Com. All my rugs are top quality and I have my rugs for years! I have pets so easy to clean and they look as new as I first bought them!
I can only hope this is a secure web site and my info is safe. Also hope the rug is nice. Ordering like this is scary to me. Please let me secure and I'm anxious to see the rug down on my floor!
This is my first purchase! Since I have not received the items; I can only review purchase process! Easy and I really appreciated description of items!
I will review the rugs once received!
Adrienne
The shopping experience was quick and easy. Plenty of photos to see what I was getting. Will find out later, when the rug arrives, if photos match actual rug.
I got an immediate response from you regarding my mistaken address. It was immediately corrected by a very nice representative. I am impressed by your customer service. Thank you very much.
The ordering experience was very easy, thanks for making it easy as im not very good with online business! 👍
Dealing with Rugs.com has been a pleasure. Their prices are good, their service is good, and their products are good quality. I will order from them again.
It was an excellent experience on the website. Products were great and the order process was easy to navigate. I recommend this company, and they have good quality merchandise.
This is my 4 purchase from Rugs.com. Their prices are reasonable, they ship quick and have great customer service.
I ordered two rugs. They arrived today as described. I love them so much that I ordered a 3rd one as well. Thank you so much!
Have bought rugs from Rugs.com several times. Have not been disappointed. Have recommended them to my friends. Great price for rugs.
I don't shop online much, so for a novice it seemed pretty easy (one finger typing because of neuropathy) Tempt me to get hooked! 🥴
Awhile back I needed a rug from my bedroom. Switched where I wanted it. Still worked but not great. Found a second one and ordered the rug mat!
These rugs brought my room together better than I ever could have imagined. They have a rug that will fit every room. Highly satisfied with Rugs.com.
I love the ease of looking at the different rugs and different sizes
This being my first experience with rugs.com I cannot actually give an honest opinion. In the future I hope to be able to do better.
Shopping is always fun-spent several hours going through the vast selection... hope all arrives safe and in good shape.
Looking at the rugs for prices, sizes and pictures was an easy task. Being able to save all the rugs I thought I wanted and narrowing down my choices was easy too. Looking forward to receiving the rugs.
I needed two new rugs for two completely different areas of our living space. Choices were plentiful. I like the colors. Excellent. I'm looking forward to the arrival of our new rugs.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

