Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Ordered 6/6/24 and website states it was delivered 7/9/24 at 2AM in the morning. I waited over a month for this ordered and never got it delivered to my place when it says it did.
So I order about 50 dollars worth of clothes maybe 2 weeks ago. I got no email confirmation saying it's delivered but I was told through the website that it was. Then when I call the number it no longer exist. I can't track it because the tracking site DOES NOT WORK. Is it even possible to get a refund or should I wait it out to see if maybe all my things will show up. Honestly I JUST WANT ALL MY ITEMS
Rue 21 is con rip off. I was paying my on the due date and the website and customer service said I woud be charged a late fee, because it is after 5:00. All I owed was $35.
I was at store 2635, Osceola Park, I went in at 7:57 today, Tuesday, August 8,2023. I am a frequent customer and I always buy, I never stare. They told me to leave the things I was going to buy because they were already going to close, it was 8:00, I think attending me for 10 more minutes was a lot of trouble
See reviews of sites as you browse!
Get the Chrome Extension.
This store just sucks in general! I like the clothes but hated going in to the store, so I would order online and have it shipped to me to avoid going there (Omaha store) now they have made it where you can order online and pick up in store only! I'll be canceling my credit card with them and finding some where else to shop!
0 was not an option, I WAS a rue21 rewards member there are not enough characters allowed to explain my issues, worst company ever
If they screw up your order, they provide ZERO customer service. DO NOT TRUST Rue21 to send what you ordered! They scammed me out of my money, and never shipped product I ordered. Instead, they sent a pack of HUGE 40DD bras (super ugly plaid ones)
The customer service phone number on my $292.72 receipt offering customer service has a recording stating that they NO LONGER PROVIDE CUSTOMER SERVICER by phone! STAY AWAY IF YOU WANT THAT FOR WHICH YOU HAVE PAID FOR!
Went into rue21 in deerpark horrible service no one greeted or helped me they all stood around talking and going about their business me and my daughter left never again. The manager Candice didn't say a word just followed us around the store like thieves in the night
I bought about 67 worth of cloths from that site. Went to check out and I was cliking a something at the bottom after I wasent sure if it went trough or not, so I kept clinking the button. The more I clicked, the more times I was ordering the same things to my bag. Beware of that button at the bottom do not click it, it`s a trap. Once you have placed your order close the site and wait for your order. Unless they`ve scamed you.
I was buying a jacket and it was but one get one free, so the employee told me and I went to grab one, I got another, and she told me that I was a dollar short, so I put down the dollar and she grabs it very rudely and rolls her eyes, i was being kind but she decided not to. I was very upset to be treated like this and my daughters were upset also and thought they did something, one star review for this.
There sales are $#*! and everything is over priced I bought a pair of joggers and it was 38 dollars and the sell was buy 1 get 10 off another pair- the joggers aren't even worth 38 dollars they look like they were made by Wal-Mart.
I went in there for the first time and the service was really nice, but the clothes barley lasted week. The patch in my jeans ripped, and the 2 pajama pants i bought both ripped in the legs.
I ordered a sweater a couple of weeks back, I never recieved notice anything had shipped, after 2 weeks of no word, I went on their website to track down my order, it said it was delivered 2 days ago, it wasn't. Called customer service & was told what I seen on the website, again NO I never received my friggen sweater... so far I've called Fedex,. Rue21, & card i paid with... so yeah not too happy
Shahanah is a great worker and was very polite and kind when helping! She is really great and had great manners and does her job fairly well.
Great customer service provided by Shahanah! Definitely will be back! Very attentive and eager to help.
Hi, so as someone who has been shopping here for forever I want to tell you something that needs to be seriously addressed. Your sizes are SO incorrect. I have several "Large shirts" I couldn't even fit into as a medium. I had no scale when I was younger and this SERIOUSLY messed with my body dismorphia. And it is NO different now. Now that I am an actual large I would have to wear like a 2xl. This is EXTREMELY damaging to women. For you to put a size on there that is obviously incorrect isn't right. I still have those shirts and my sister who is a small fits into them comfortably. Now I have to shop in your "plus size" despite being a large in numerous other brands. And looking at the selection plus size clothing design is astronomically different from what all the other girls are wearing that's actually cute. Your plus size summer clothes are a small selection and only a few pieces are actually in style. It's extremely frustrating. There was no where to leave a review so this is my review.
I would not give them my phone number at checkout to track my purchases with and they refused to give me a receipt as a result saying I couldn't return merchandise if I didn't give them my phone number. I didn't want to return, I just wanted my receipt. They refused to give in.
I got my clothes before i was supposed to they fit perfect and looked just like in the picture i was stunned and plan to shop her again
So me and my friends had a fashion emergency and Jessica (the store manager) was so nice understanding and very helpful. Also the store selection was amazing so much cute stuff for good prices. 10/10 would recommend. I don't understand why they get bad reviews.
I'm sorry but none of the skirts I tried out wouldn't fit and the trendy outfits made me look like a pregnant 14 year old I deeply apologize but I think the outfits are cute though just not on me thank you.
