rue21

So excited to order a package from rue21 since their prices are so good and they have some of the latest trends for their products. The colored pants I got were only $20 which is amazing, the fit and the quality were great too! I got so many new pieces for spring and so excited to wear them!

The quality is so bad I have 2 pair pants that came to me. With holes already in or the seems didn't hold. 2 pair wore twice and thighs are thin now. Wasted money

It was back to school shopping time and there was nothing more I wanted than a pair of boots that at least symbolized doc martens. I went there and bought these exact boots (refer to photo) they were barely worn and somehow the materials on the toes were starting to peel off, and not to mention the bottom yellow part came half way off when I was taking them off. I definitely do NOT recommend buying the boots, Doc Martens are worth the investment.

I've recently order sum clothes but after i read the reviews and i got scared thinking my close weren't gonna come but it came and it came fast less den a week. Also there sells are great.

It's the holiday season. It is busy in the store. We were not greeted. No smiles on there faces. They all looked bored to death. Three people behind the counter doing nothing. At hot topic we were told the sales. Helped out several times. And told we could get one more item. In rue we just got no talk and board faces. No one doing nothing. This is not how to run a store. The prices were higher than Hot Topic too. I think I will take my business there.

Horrible costumer service. Both products had huge holes on it. I brought the original packaging that was sent to me with the paper receipt and did not have the tags because I had no clue they were ruined and was told I couldn't exchange or return them. I asked for some of my money back because they were ruined and they said no. I asked them to order me another online they said no and wanted me to pay the shipping fee again. Horrible products and costumer service, will not be buying from here again.

I purchased 2 items online from the store in tyler, TX. Checked for availablity that stated both items were available at that store but when I arrived to pick up purchase the next day my items were not available. They refunded my money without even giving the courtesy to let me know my items were not at the there I found one item and they did not charge me the same price I paid online they charged me more... this was very frustrating and more of an inconvenience will not be shopping with you again poor customer service.

Ordered about 4 things from Rue21 a week ago. Got an email minutes after saying that two of the four were out of stock. The shipping was ridiculously pricey even for the four items so I decided that for only two, it wouldn't be worth it. The same day as I placed the order (actually just minutes afterward), I emailed them to inquire about cancelling it. I got a response the next day that told me it couldn't be cancelled. Fine, I understand policy, definitely a little annoying, but fine. Order comes a week later and it's the wrong items. Seriously? Customer service is a passive aggressive nightmare, by the way. Never shopping there again. Clothes are cheap and gaudy in person anyway.

I'm never buying from this company again. 90% of my order just got cancelled. What a waist of time! They shouldn't advertise the item if they don't have it.

I've been coming to rue 21 for years they had really good plus size options for the price on SOME items jeans are always over priced and always thin in the middle super fast but they make you look and feel great for a little while and I used to love buying the dresses it's all I use to wear in the summer I still have some of my old stuff from 2016/2017 I sleep in but the new stuff doesn't last and I have very few options anymore the stuff just isn't as cute as it use to be and instead of going in during covid I've placed online orders I placed my second one, everything was great on the first one, the second one how ever they split my order up for some weird reason and cancelled a pair of shorts I had idk I'f I still got my discounts but when I got my rue 21 black bag it was just a pair of jeans not the rest I inquired about the rest of my order today wanting a update and customer service said my order was delivered together marked by front door idk I got my jeans but not the rest I'm going to email or call ups in the morning and see what they say about the order but After this I'm probably gonna check out torrid

The manager at the store location in Auburn, Wa ( The Outlet Collection) watched my daughter shop the whole time in the store, not once did he or the sale associates offer to help find what she was looking for like they did others in the store. He made a shopping experience out to be the worst day. My daughter felt targeted because of the color of her skin, and felt like she didn't belong in the store. When she moved to a different part of the store he did too. They need better customer service/cultural awareness training. Will never shop at that store again. That manager definitely doesn't belong in retail.

So cute and comfortable I definitely recommend buying this product! It's so cute and I love rue 21! I will definitely buy from here again!

The outlet store on International Drive in Orlando is run by filthy trash. One guy reeked so badly that you could smell him from 6 feet away. I had to leave because his stench got into my mask. The very overweight female employees have their guts hanging out of their clothes with their stretch marks and body hair showing. One underage employee didn't have enough shirt on to totally cover her bra (also had her fat gut showing). The employees at the Rue21 in my city don't dress like this. We left and went to Forever 21 and H&M instead.

I went in the Rue 21 Burley, Idaho store, which I love! But today, March 4,2021, I went in and two employees, a brunette lady and a man, both barely glanced up from their cell phones to look at me. No greeting or anything. It was like I had honestly interrupted them. I have been in this store a few times before and was always greeted and help. This time, nothing. I dont mean to complain but when I've been there before a nice blonde lady has been always great!

I love going around to visit and shop the Rue21 stores. I myself worked clothing retail for many years. Today though, I didn't have a pleasant experience at the Burley Rue 21 store. I love to be greeted at stores, promptly, and with a pleasant attitude. That definitely wasn't what I received today. The associates, a burnette woman and young man, were busy on the person phones and made me feel totally unwelcome! The previous times I have been in the store, I have been immediately greeted and made to feel welcome by blond women. I felt that this issued needed to be brought to your attention.

This site is a bit sketchy, but their clothes ended up being good. It was really comfortable material. I bought a bunch of clothes from there for cheap and wasn't disappointed with quality or way it looks (sometimes it looks completely diff from website). The only problem was returns. The site doesn't have a live/online chat which is the only thing I primarily use for help. I emailed them and they told me like 5 days later for me to package it up and return it. My question was clearly "is there a certain link I go to to start the return?". Obviously I need to notify them somehow I'm returning their stuff. I can't just leave it outside on my porch and expect to get my money back. I emailed them again asking for a link and they said a super vague answer like "our return process is easy! Package it up and put your label then bring it to nearest post office!" Like are you kidding me? WHERE DO I GET THE LABEL?! Yeah, so if you think you might want to return something = horrible customer service. Besides that, the clothes were pretty good. I just wanted to return something because I spent too much money.