rue21

First off I want to say I've always enjoyed shopping at Rue online and instore. Recently I placed an order for two pairs of shoes which I was sure I listed my entire address correctly when purchasing but apparently only my street name showed on the order without the address numbers. The item was shipped via UPS who then sent it to my local post office for pick up according to the USPS app. I contacted Rue customer service who verified as well as my local post office to confirm. I went today for pick up and apparently they sent it back to Rue's warehouse due to no address number. I called customer service where to notify them who then said no its at USPS I even had the rep speak with the employee at the post office to confirm the package was being sent back. As a customer it was very frustrating to hear the clerk at the post office tell the Rue representative that the package should have never been sent out from the warehouse without the a bldg number, address number or apt number since carriers can not hold packages. I asked the Rue 21 rep if she can redeliver my package and possibly expedite with the correct address number she stated they cannot. I would have to call back on Friday and they "would see" if the warehouse could resend since it is based on "warehouse discretion" not sure what that meant. If they couldn't resend my order would be refunded to my card 7-10 days after they receive my order back. I advised her that I have spent quite a bit of time trying to track my package with both Rue 21 customer service and the post office only to call back on Friday for a "possible re delivery?." I then asked for a manager the rep asked me to hold and after a few seconds told me a manager was unavailable and could call me back in a "couple days" since she was currently dealing with another customer. I understand from working in customer service myself that a manager is not always readily available but a "couple days" regarding an order issue just didn't seem right and has me concerned as a customer how many dissatisfied customers you have if it takes a couple days. Frustrated with this whole online order experience also the lack of customer service.

I purchased a total of 12 clothing items from this store and overall I'm disappointed. While some items, such as a long sleeved shirt and a tank top, were good quality and true to size, the majority of my clothing items were not. For example, I purchased a size XL jacket and not only was it extremely small, but it also had thread coming out of it everywhere. I was actually hesitant to wash it because I thought it might fall apart! Another tank top I bought was not true to color. It was pictured on the website as a pretty light mango color but the tank top I actually received, was a very harsh orange. Also, some tops I ordered just looked and felt so cheap. I understand $7.00 for a shirt is a steal, but when the graphic print on the shirt starts to chip after only one wash, then the quality of the clothing comes into question. Overall, the clothes are not good quality, sizing is an issue, and some items are not the same color as advertised. If you are going to shop this website, (which I highly recommend NOT to), then buy cotton material clothing only, go a size or two up, and shop only in the sales section.

I ordered a bunch of stuff i was going to wear on my beach trip. We ordered the items a month before we was leaving so there was plenty o time for it to arrive. 5 days before my trip we check the tracking code because it still hadn't come in. When we pulled up the tracking code nothing come up so my mother called them. They told her they had lost my package and hey would refund my money. Great i get my money back. But we are getting family pictures done at the trip and one of the items i ordered was for the pictures. NEVER ORDERING FROM THERE AGAIN!

I'm at Tanger Factory outlet in Georgia. Most every store here do military discounts but Rue21. This is a message from a veterans to all veterans and others that support veterans. This is memorial day weekend and for them to be one of the only stores here that don't support us and glad to tell me that. Hmm. So at this point they will never get my money or support and for everyone who reads this spread the word. If they can't support us then don't support them... Thanks!

This is the first time I've ever given a review, it's just not something I do. But I am so pleased with my recent purchases from Rue 21 that I thought some positive feedback was needed. Reading through the reviews on multiple sites I see lots of problems occur in the online shopping part. While maybe I just got lucky with mine, I am so pleased with my online shopping experience! Being a teenager fresh out out of high school, about to start college, I do not have money to be going crazy on clothes, but since I'm starting this summer off 35 pounds lighter than the last, I was in search of cute clothes. When my mom suggested Rue 21 I was iffy because I hadn't shopped there since I was much younger and I don't remember the clothes being great quality. But I checked out the website and I immediately found the types of clothes I was in search for on sale! Really cheap/affordable prices and I was ecstatic! $70 later I checked out and waited eagerly for the day they would arrived. For $70, (I also found a coupon that had reduced the price to this) I was able to get two off shoulder tops, 1 romper, paper bag flowy pants, and a pair of light jean overall shorts. Shipping was super fast as well, I recieved my items within 3 days. Now for the quality, I was praying they were good and the sizing wasn't weird. But everything was perfect! Great material, everything fit me well! No complaints from me on this one. I will definitely continue to order from them!

I decided to order 10 things online at Rue21 and when I received my order a shirt was missing. I contacted support via phone, the call kept hanging up before I was even connected with someone. I decided to email them instead to let them know I was missing a shirt. A lady named Jennifer got back to me and asked me a bunch of questions about the packaging my items came in, and had me send her pictures of the packing label. I answered all her questions and sent her photos of the packing label like she wanted and I got a reply back the next day telling me they would refund me $13.05... the thing is, I used a non-reloadable visa gift card for my order/purchase so the refund won't even work AND the shirt I ordered AND paid for was $19.99, NOT $13.05. PLEASE do not even bother buying from the Rue21 site! They truly do not seem to care that they messed up my order by shorting me a shirt that I paid for in full. I know it was only $20.00... but it does not change the fact that they basically stole from me. I am attaching some photos of the conversation between Rue21 customer support and I, and a picture of the receipt for the shirt I did not receive but paid for. To sum everything up, if you like receiving missing items that you paid for with your hard earned money in the mail, definitely shop at Rue21 online! If you enjoy ACTUALLY receiving items you paid for, go else where... absolutely ridiculous.

I shop from rues plus size line, so it has to be online. I've never had an issue until recently. I picked up my order in store, and found I was missing a shirt. Since it was plus, they didn't carry it in store to replace it and directed me to customer service. I called and was told I would hear back within 2 days. A week had gone by with no response. Called again and was told I am receiving a refund and it will be in my account WITHIN 35 BUSINESS DAYS. So disappointed

I really wish I read reviews before purchasing, better yet I should have just went to Victoria Secret for my under clothes. I never received my package I call customer care and say hey I don't need a refund I would just like those items shipped out to me. Rep says they don't do that ok so I'll take a refund she states for me to call back in 10 days and they still can't guarantee a refund. I tried to call their corporate office no answer. I will be all over their social media until my situation is resolved!

I used to shop online on Rue21 all of the time. It was my go to place for new school clothes and all of their clothes are relatively inexpensive. The first instance of Rue21 giving me trouble was when I had bought a knot sweater and matching leggings. The leggings never arrived. I was still charged for them and they showed up on the receipt, but I never received them.
The second instance was recent. I was shopping on their site for Presidents Day sales, filled my cart with about 14 items and it would not let me check out. It kept telling me they couldn't process my card at the moment. Keep in mind I had bought a shirt from another website prior that same day. I figured maybe it had to do with me being signed in as a guest so I created an account and tried again. This time for some reason they made me remove about 3 items from my cart with the message "You have more that one ship to address bucket. Please remove the items from the other ship to address bucket." Pretty much gibberish and I had no clue what it meant until I had removed 3 things from my cart and the message disappeared. I figured I didn't really need those items anyways and feeling quite agitated already I once again tried to process my order through. Finally my card worked. I check the next day on my order. Cancelled. I called their customer service to which they tell me my email address was different than the email on my credit card (it wasn't) and they couldn't fix my order so I either had to reorder it and wait for my 118 dollars to be returned to my account and hope that this transaction actually goes through, or I don't get anything and wait for my refund. I chose the latter.

Well. I wish I had read reviews a little earlier. I placed an order and signed up for shipment updates over a week ago. No updates. So I called to check on my package only to be told the package "has been lost". The rep then stated he has to send a request for a refund that will take up "a few business days"... meanwhile I can go on website and order again. Wtf... why do I need to pay again, I ask if they can just re-ship my order. He says "no Rue21 does not have that capability". Then tells me that after I've paid for order again I can call back and they'll match the discounts of my original order. Pfffttt! So like a sucker I place another order (the order was a gift for daughter starting college) then call back to customer service when I note that the pricing was the same as previous order anyway. I get a new rep and explain what has happened and request expedited shipping for the inconveniences? Hahhh! She says "no... we are not able to speed up shipping of your new order in processing". AVOIDING THIS COMPANY FROM NOW ON.

I purchased 5 items worth about $25.00. They were supposed to arrive within a week. I got an email over a month later stating that the items I was able to "purchase" weren't even in stock. I had to call customer service over twice to actually get someone to help me. The first person I spoke with would not cancel my order and she told me that ONE of the items I wanted were in stock and insisted on sending me that $3.00 item for almost $10.00 in shipping. The 2nd lady did cancel my order and it took over a week to get the money back into my account.

So I Really Wish I Would've Read The Reviews Before Ordering But I Paid For 2 Day Shipping And It Took 2 Days To Process My Order. And Today It Has Been Shipped And Now It's Coming On January 10 When I Should've Gotten It Tomorrow Or Today. So With That Being Said If You Are Not In A Hurry To Receive Your Items Just Put The Standard Shipping Because Either Way You're Going To Get It In 7 Days If You Put 2 Day Or Overnight Shipping. Smh

I placed an order on Dec 2. I was so excited I caught some hoodies for my son on sale it was going to make the perfect Christmas gift. Shopping done Hooray! SIKE, after waiting a couple weeks patiently for my order. I signed up for the email alert to inform me when my package arrive. It was weird to see 10 days later still no delivery date. On the 10 day I track my package and it finally told me UNDELIVERABLE. WTF! I called customer sevice only to get a sorry and a refund that's going to take more of my time 3 to 5 days. I'm disappointed for me I'm shopping in store only this is a risk we take shopping on line. They fail to tell us its a possibility we will nerver get our package and could lose out. Customer service told me my hoodies was out of stock. Never again will I get stood up by a package.