RoverReviews 622

The whole reason to go through a website like Rover is so there is a layer of protection between you and the sitter. You think that in the event of a problem, Rover will step in and rectify the situation.
I'm here to let you know, they will not. They could care less who is listed as a sitter on their site. We booked a sitter through rover.com to do once a day 30 min to change food and litter. We came home one night at 1:30 in the morning to find her past out in our bed and empty alcohol bottles of ours littered throughout the apartment.
According to Rover they can only offer a third party mediator in case of a sitter issue. They don't care what happened and said they think they can "coach" the sitter so it won't happen again. I don't even think they read my emails because I would immediately remove someone like that from my business.
Needless to say, I highly do not recommend Rover. They offer you no help should an issue arise.

I will never use or recommend this company. I hired a so called trusted pet sitter and the very first day within 3 hours my 11 week puppy had ran away from them, so she was not kept in a safe secure environment. She was in a room with an open window where she was able to escape and run out to a busy road. She was found by a near by neighbor who surrendered her to a vet hospital. For hours my puppy was missing and my daughter spent 2 1/2 hours looking for her. The company Rover.com claims they contacted local agencies, posted adds and made flyers I saw nothing online but I did find my puppy on google maps. If they had done what they said they did then they would have been alerted. I feel this company is dishonest, they are in it for money and do not care about clients. I asked for a full refund which was done by the sitter but I also asked for refund of my vet visit caused by the incident and they refused to pay it. A whole $38 and they are refusing to pay it, yet they lost my puppy and didn't do anything to make it right except for a refund. If I could give negative stars I would. Users beware I had the worst possible experience don't bother with this money hungry, negligent company that doesn't care about you or your furry friend.

The worst experience of my life. I used rover because a co-worker of mine had a good experience and my girlfriend and I had to fly home for the holidays and we didn't want to put our dog through the flight. Have a dog that requires medicine to be applied to her eyes twice every day. Part of the agreement with Rover was that send photos of our dog every day, WHICH DID NOT HAPPEN. We wanted the photos to make sure that our dog was getting the eye treatment she needed. Upon returning we found out that the person we left our dog with had LOST THE MEDICINE. So we did not receive photos documenting the fact that she had been getting her medicine, we didn't even get her medicine back as they had lost it and or dogs eyes were TERRIBLE when we got home. So much so that we took her to the vet immediately. When I called Rover to go over this they told me in a polite way that there was nothing that they could do and they would not refund our money or even cover the cost of the medicine that was lost. I WILL NEVER USE THIS SERVICE AGAIN NOR WILL I EVER RECOMMEND IT TO ANOTHER PERSON. I wish I could give it 0 stars, even the customer service was horrible.

DO NOT USE THIS COMPANY! IF NOT FOR MY NEIGHBORS MY DOGS WOULD HAVE DIED. The My neighbors spotted 2 hoodlums out driving my wife's new Camaro Convertible and smoking pot. When they returned 3 hours later she took the keys away and kicked them out. They had set up shop selling drugs from my home. ROVER said they were not responsible because it was an independent contractor! She had all 5 Stars are you Freaking kidding me? THIS COMPANY DOES NOT CARE ABOUT YOUR DOGS! STAY AWAY!

After a good meeting and greeting and messages saying my dogs was doing well, I got a phone call saying my dog has bitten the babysitter. My dog has been between 10 to 12 times each year in care of petsmart and everybody knows him as a playing, lovely dog, and he never has been aggresive, non aggressive behavior was notified to me in the two days he stay with the sitter until they let me know about the bite. Neither workers at home when it has been required, exterminator, etc have has problem to get in the home even been the dog is alone. When I dropped the dog I was told the brother of a person in the house had 2 German Shepherds and this person would like to see Batman behavior with them. When we picked up Batman there were other dogs including a German Shepherd I wasnt notified will be there. Now all this is affecting me and my dog because I decided to try Rover again. Who knows if the other dog was aggressive with Batman and when the sitter tried to split them is when she got bite?, of course, even been the other dog they wont tell it was the dog of the person in the house to the authorities to been able to get medical care. They will accused my dog and I didnt have any peace of mind as the web page says. Even the insurance says literally in the web page says this coverage is valid for injuries to the sitter or dog walkers resident pet(s) as a direct results of contact with the pet owners pet, now Rover is telling I am not cover and the family of the sitter is calling me for medical expenses. Where was the piece of mind?. Again, I can proof my dog is not aggressive with supoenas of several pets mart workers, neighbors, people that has worked at my house, etc. am living this headache for trusting this non organized company that cant insurer the pet safe and I will let know everybody my case. By the way, rover is doing a false offer when indicate the insurance cover the sitter injuries by the pet owner pet and I will take that and see if rover.com can now just clean their hands

My daughter contracted a Rover sitter to take care of her 3 dogs in Las Vegas. She had an interior camera in her house so she could check on the situation. After 24 hours she determined the sitter had not removed the dogs from their kennels. Soon after a neighbor called and asked had my daughter returned and left her car parked $#*!-eyed in her drive? It turns out the Rover sitter "borrowed" daughter's car from the garage without authorization (she is on video, shown removing the car keys from the kitchen counter), damaged the exterior, helped herself to $300 that was in the car and upon return, parked it, sort of, in the drive. After alerting Rover to this, the dogs were attended to, finally, after 24 hours in kennels, without food or water, sitting in their urine. A police report was filed and sent to Rover. Our out of pocket for this escapade by one of Rover's sitters was approximately $2500. To this, Rover says "automobiles are not covered by our insurance policy". Huh? How about theft? That not covered either? I wouldn't use Rover now if they offered their service for free.

To everyone else who has reviewed this site, thank you. I thought I could earn a little extra by being a pet sitter in the Las Vegas area, but you have thoroughly warned me that this is not the way to go. The registration process, which I never completed, was tedious and seemed quite unnecessary. It sounds like the site doesn't actually check your credentials or references, which creates more work for its users. Word of mouth or an ad on a bulletin board would be a more effective way to find a reliable pet sitter.

I've been working for Rover since the beginning of this year, and have had issues the entire time. Rover takes way too much from both the client and the pet sitter. I essentially did 2 dog walks for free, when it was my time, gas, and work that earned that money. They claim it's for their 24/7 service fee, but I have yet to ever need to contact them while caring for a pet. And if there was an actual emergency, I would definitely contact an emergency vet and their owners before even considering contacting Rover. They are unhelpful and do no care about the clients or the sitters. Would not recommend Rover to anyone. In fact, I'd recommend you not use Rover for any needs. As a sitter, you barely get any jobs that stick. I've been contacted 5 times within 5 months, and only 1 of those actually worked out. 1 was a scam. 2 got their friends to do it, and the last was canceled before I could accept. I've gotten other clients from recommendations from the one client I did score. Several of those potential clients complained about Rover on their end too. Not a good company.

Rover.com
This was the worst experience I have ever had! We usually board our dog with a private sitter while on vacation.
This person has no business being a dog sitter. Her home is completely unfit for animals. The entire property is covered in trash and debris. The inside of her home is covered in trash, urine and dog feces. There was no air conditioning (it's in Las Vegas!). She had 10 dogs in a one bedroom one story apartment. When I dropped off my dog she was at the curb and seemed so nice. It was dark. We were in a hurry, I didn't think about it. I must have caught her off guard when I came to pick up because I came to the door and actually had to come inside to get my dog. The most horrific conditions I have ever seen in this place. My dog wreaks of urine, was completely dehydrated and seemed so traumatized. The sitter tells me during pick up that one of her dogs picked multiple fights with my dog. The crate that I brought is completely covered in urine. The sitter clearly left my dog in there for long periods of time without potty breaks. I had to beg for updates and received only a few out of focus photos during the 4 day stay. The sitter would not respond for hours. I am in shock and disbelief that this happened. Willow is resting peacefully now but I am traumatized and appalled that this person is watching dogs in those conditions. I am so disgusted. There aren't enough words. Customer service at rover.com is a joke. They won't do anything. There is no screening of their sitters. On top of everything she caught a mild case of kennel cough! DO NOT USE ROVER.COM

In four days, the sitter I found through Rover.com lost our dog twice, forgot where his food was, fed him table scraps (though told not to), and left our house a mess. Later, after he got fired by Rover.com, he sued us.

When I contacted them for help, Rover's lawyers refused to cooperate or give us any information on the guy, even ignoring a subpoena. They claimed "confidentiality" and that their sitters were "independent contractors." On their website, they claim to run background checks on their sitters, yet they didn't even know his true name or check his ID or SS#.

Do not trust this irresponsible company with your pets or your keys.

MY DOG WAS DEAD 19 MINUTES AFTER I DROPPED HER OFF. I received a message from the sitter that my dog had escaped from her harness and was on the run. A few minutes later I received a message from a women who found my dead dog in the street, moved her to the grass on the side and called my phone number from her collar. I picked my dogs broken body off the street corner, took her to my vet, and missed my flight to CA for a graduation and engagement party.
I decided to try Rover.com because my dog was afraid of boarding kennels since my other dog died. She was fine when she used to be boarded with her brother. I thought this would be a less stressful situation for her. Now she is dead.
If you are a dog owner: Realize being a dog lover is not an adequate qualification to watch you precious pet. Leave the safety, care and security of your pets to professionals. Or be prepared to live with the guilt and grief that may result by your decision to use a service like Rover.com.
If you are an in home pet sitter: Be prepared to be unintentionally responsible for the insurmountable grief you may cause if something happens to the pet in your care. Because you really are not qualified for that responsibility.
If you are Rover.com support staff: Sending an email expressing condolences is appreciated. When in that email you offer to cover financial burdens then keep your promise. I replied that I had to pay a change fee for my airline ticket and 24.00 for cremation. Then to be told that NO they really didnt mean any financial burden, because the fact that this tragedy caused me to miss my flight was not covered. They would cover the cremation charge. Six days later I am still receiving daily emails requesting more detailed information on my receipt I attached.
You contributed to my grief by the constant emails. A daily reminder that my decision to use your service resulted in my dog dying. I now feel harassed by the interrogation over the cremation charges. FOR 24.00! Disgraceful.

Go by instincts,
If you feel the sitter lacks any ability to be150% compatible to care and monitor your pet while you away. Do not use.
The petsitter I used allowed my dog to run out her door. Calls me to tell me "your dog ran out the door, where will it go, I did no it would run"
Since the it has been a nightmare. This petsitter has yet to apologize and take in account her error. My dog is still lost.
Never assume the that business reviews sitters to be top notch

I first used Rover when I was going out of town. I found a woman less than 5 minutes away with a huge, grassy, fenced back yard and my dog loved it there. I love dogs, so I became a sitter. I've probably now kept about a dozen dogs or more (some multiple times) and made a decent amount ($20/day per dog, and I work from home so this is extra money). You do need to love dogs, though, because they can bet a little nervous away from home and you need to show them attention and be patient if they bark at night. A pat on the head every once in a while usually does it, so they know they're not abandoned. Only drawback is charging so much to cover their %, but they do all the marketing, billing and cover you should an accident occur while a dog is in your care.