RoverReviews 622

Rover does not care about your pets at all. My pet was bitten by another pet under rover care. Wether it was they're fault or not I would have thought they'd help out with the medical cost partially at least. The damage was very gruesome and my daughter was there while it all happened. Thank god we are blessed he made it alive. But they did not sympathize at all. THEY DO NOT CARE ABOUT YOUR FUR BABYS. DO NOT TRUST THEM! I mean it. Never use rover if you love you pets as your own children.

ROVER customer service is terrible. The walkers are great and setting up the customers are great but the customer service team don't care about your dog at all. If something happens to your dog rover can care less! I had to drop in on a dog twice a day, who was kept in a tiny room by her self 23 hours a day. She was eating paint, legos and other stuff. She would pee herself and freak out during the walks. I had to bring my wife to help me because one person could not handle it. When the owners asked us to cage her for 23 hours a day we called rover because we felt as if the situation was not good for the dog. We were afraid she would hurt herself or get sick from the stuff she ate. When I called customer service Memory K. Pretended to help us by just telling us to cage the dog since that is what the owner told us to do. When I said we didn't feel the dog was safe and it was inhumane to do that to her 23 hours a day she kept insisting we just do whatever the owner said. Memory told us that rover is just a platform and could not do anything else. So as a customer and a sitter of rover I will never use them again. Knowing my dog is in the hands of someone and rover who takes FEES from both sides is just a platform is DISGUSTING. You are terrible rover. These are peoples dogs and their lives. Shame on you!

I booked a sitter twice and both cancelled. One had to cancel because of health issues, (which I understand) and she gave me a two week notice. The other one was a last minute cancel prior to going out of town and the sitter had the audacity to lie about our meeting. I scheduled a meet and greet with him, he met our dog and said that he could watch him. Once he said that he could watch him, I went online to set-up the payment. Knowing that we were traveling soon and on a time crunch to get a sitter, he waited to cancel instead of being honest during our meet and greet and let me know then that he could not watch our dog. Any company that can not provide dependable service should not be in business. You are better off taking your pet to a PetsMart.

My "sitter" used my dog and this service as a play date so he could get a break from his horrible untrained puppy. My dog was abused by his dog the entire time he was with the sitter. He slept the entire way home and when I got home my dog was traumatized by being battered by his dog.

It took thirty six hours for him to return to normal. I was in fear the whole time that trauma from an uncaring, horrible, self serving (you fill in the blank). What a horrible, arrogant p@$*ck my sitter was. His puppy had barely been trained and the sitter used my dog to get relief from his puppy monster.

He claimed he supervised the dogs and said, "In all honesty I took pictures as proof he was supervising the dogs, but the proof was in my dogs behavior. The sitter also relayed that my dog nearly got out of his yard, saying he was "relieved" that he got my dog back.

Do not take the risk that I did! I received unsafe, unsecured care by Mommy Dearest!

Never use ROver by any means. Just look at the picture below and think before booking with this website if you want your dog to end up like this after staying with one of their dog sitters!
If I could give minus 5 I would had gave it to this platform. First the dog sitter was late when I wanted to leave my dog with him, then I found later that he is not allowed to have Doberman on his apartment by his property manager so when I shared the info with Rover management they said in sample words its not their problem as long as nothing showed up on the dog sitter background check but the worst is that I had to take my dog to surgery because the dog sitter tighten the collar so much on my dog to not have him as he wasn't allowed to have big dogs on his apartment while the guy was having more than 2.
After the surgery of my dog that cost me more than 750$ Rover refused to pay the full expenses because they had a policy bla bla bla basically they are always looking for ways not to taking full responsibility of their dog sitters mistakes hiding after insurance, policies,... and when you call their Staff all what they say is sorry for the inconvenience bla bla! I don't need your sorry... bottom line Never use Rover services or you will regret it and don't be fooled by low prices because you will pay the high prices at the end! All what this platform cares about is $$$$$$$$

After having a negative experience with Rover, because they didn't inform me of a possible danger and after I realize they don't screen the clients, require up to date shots, proof of current shots, don't advise sitters on zoning laws and liabilities, etc, etc. etc. Even when there is proof that people are lying, there are pictures of wounds on the dogs, they don't contact any authorities or lift a finger to provide any kind of assistance for abused dogs, defaming liars who leave false reviews, nor do they fire bad sitters or do any sort of really training or testing to see what the sitter knows about the business. If you would like to be involved in class action law suit against them, please contact me at *******@yahoo.com and let's share information and get these clown, who are making millions, shut down and held responsible.

Rover.com promises "You can Trust Us." So I met their pet sitter, who seemed nice, and arranged for her to watch my dog over the Thanksgiving holiday. When I arrived at the sitter's home at the appointed time, there was no answer. I repeatedly tried to contact her--no answer. I then called Rover.com's emergency phone number. I asked Rover.com's support to please contact the sitter, as time was drawing short before I had to leave for the airport for my trip. They put me on hold-- and several minutes elapsed as they were confused if I was "canceling" or not. They apparently had trouble contacting the sitter also. But they offered no back-up plan--I was left scrambling at the last minute, to find someone else to watch my dog, trying not to miss my plane. A neighbor unconnected to Rover.com helped me out. I made my flight with seconds to spare. No, you cannot "trust Rover.com"--what kind of screening are they giving these dog sitters?

I have been a Rover client and sitter for several years. A new client of mine left a slanderous review. Our message exchange proved that her review was defamatory (i. E., that she made a false statement damaging to my reputation), so I reached out to Rover to ask them to review the messages against her claims, and consider removing the review. They refused to remove the review stating that it was the client's "perspective." I asked them whether they actually read the messages, believing that if they had, they could not allow the slanderous review to remain posted on my profile. Rover said they had, and that the messages correlated with her claims. I was truly shocked -- how could they deny what is in writing? I sent screen shots of the messages to Rover. I asked them to please address each of my client's claims in detail and show how they were substantiated by the messages (more importantly, her claims not only could not be proven, which would be different -- that would be a "perspective" -- but her claims were wholly disproven by the messages). Rover sent one last response that said they would not revisit the subject and closed the request.

The most damning claim that the client made was that she did not hear from me for over 48 hours after she dropped off her dog. I've attached a screenshot showing that I reached out to her the day after his first night at my home (he was dropped off at night, so this was approximately 16 hours later during his first afternoon with me). I actually only heard from the owner three days after drop-off. Despite her lack of communication (which is fine; she is the client), I continued to send regular updates (again, this is substantiated by the messages).

Has anyone else experienced something similar? Given all of the horrible news stories about negligent / abusive Rover sitters and Rover's completely unethical response, it seems to me that they are focusing their efforts to be better in the wrong place (by insisting to keep slanderous reviews posted).

Our original house/dog sitter cancelled and we have been left to scramble to find a replacement as it is from mid-December through New Year (holidays). Rover was initially helpful in sending potential replacement sitters, although out of several, only two were actually able to house sit over the dates we needed. One was a High School student who had just signed on with Rover, with no previous experience, and the other was a good fit so we figured we'd book this sitter. The issue we had was Rover had initially sent us a support email stating they would provide 25% credit towards cost of replacement. The new sitter was over $500 more expensive than our original booked/paid in full sitter. Rover admitted the Customer Service person had made a mistake and reneged on their 25% 'written' offer because the cancellation was outside their 2-week window. I have no complaints about their Terms & Conditions, but they should have honored their employees mistake and made good on the offer. It also raised other concerns; such as what else would they renege on? We have since found a great sitter through our neighborhood network. We will never use Rover again and most certainly won't recommend.

My Rover sitter in the San Diego area disregarded all written directions to put my dog in the crate whenever the front door opened. Within 20 minutes in Lauren MacBeth's care, he escaped through the front door and we didn't hear about the escape until almost an hour later! From that moment on, the sitter provided little or no help instead painting herself the victim. Even when we requested specific things would complain she had little sleep, lost a client because of the dog food lure we left outside of her house and up until the critical moment before we were reunited, was unable to be reached by phone or text. During the whole ordeal, Rover left her profile open to accept new clients citing they were investigating the incident. It was only until I looked at her social media account that I discovered a history of past recreational drug usage and pointed out that dogs in her care could ingest the substance that they removed her. Rover.com only cares about the bottom line, not the care of your dog.

My experience with Rover was a complete disaster. My dog was injured during a stay with one of Rovers sitters who had all five star reviews. My dog had a gash in his leg that required veterinary care exceeding $1000. It looks like a knife cut to me, but no one has any explanation of what happened. I was called and informed at 2:00 AM while on a family vacation. I had to cancel my vacation and leave early to come home to take care of my dog. And me, the dog owner, not the sitter is responsible for the first $250 of the Vet Bill per Rover's "guarantee". Make sure you read beyond the first page of their "guarantee". In the terms and conditions on a subsequent page you will find that you the owner are responsible for the first $250 of the vet bills for the injury that occurred to your dog. The sitter is 100% reimbursed by Rover. Rover charges you the owner $250 in order to reimburse the sitter. I would not recommend using Rover. First my dog was injured and no one will say how. Then I had to end my family vacation early to come back and take care of my dog. Then to top it all off, I had to pay $250 for Vet bills to Rover. My recommendation, use a kennel, they likely take full responsibility for your dog. They are professionals. Don't trust your beloved pet with a non-professional and an Internet company focused on making a quick buck on someone else providing a service that they don't take complete responsibility for. Also, I question their sitter rating system. Even though I input a one-star review, the sitter still shows five stars. There is no indication anywhere of a one-star rating. It seems they mislead you to believe all the sitters receive nothing but five-star reviews.

I am a 5 star sitter on rover- that being said- WORST COMPANY EVER! They do not protect their sitters nor do they protect your pets! Rover has no regulations! They do a background check- but there is no proof that you are who you say you are. They do not come to our homes and check to see if it is how we say it is. They also allow owners not to complete their profile and still find sitters- which puts us in really bad positions and leaves Rover to hold no accountability, in an emergency they are useless and will tell the sitter its 100% on us... dog checks need to be done! Dog owners lie/dont tell about dogs that bite, dogs that are escape risks, and other information that is important... they dont insure the owner they dont insure the sitter but owner pays a fee and sitters pay20% of earnings- this company is not about dogs- its about money and they dont care about the PEOPLE! Find sitter on rover- pay them cash and forget about rover.

My pet died while being watched by a Rover sitter. I received a call at midnight saying that my dog had a seizure and died. Tug had never had a seizure and while yes, accidents happen, this case appears to be ignorance and neglect. Tug was an English Bulldog who overheats quickly. We made sure to point that out to the sitter. When I went to get Tug I asked her what she had done. She said that they took a bike ride and had Tug Run along with them. That's a no go for a bulldog, in due he died from heart stroke. Stay away from Rover please, please. Please. Don't be the next family with broken hearts.

Horrible, horrible experience with them that seriously endangered my dogs and forced me to cancel my vacation halfway through, costing me thousands of dollars. And now I'm having to file an order of protection against the dog sitter, who is harassing me for reporting him to Rover.com for his disturbing and destructive behavior. Not that it mattered, they literally took him off the site for two days and now he's back on. Half of the obscene messages were sent through the service and they don't even care. I'm planning on contacting the media to try and get some traction on this as I'm obviously not the only one who has had a terrible experience. If anyone else has had a bad experience and would be willing to share, please contact me at *******@gmail.com. I'm in the Los Angeles area so anyone in Southern California would be especially helpful.

Rover pays for their negative reviews to be removed. First of all, they don't disclose how many dogs die every month in their care. If they did, no one would use their service. You can easily google how many horror stories are out there about Rover sitters. I wish they would have told the truth so that I never would have used them. One of my dogs was brutally killed in the care of a Rover sitter who had had a past history of dogs being injured in her care. Due to Rover's greed and negligence, they continued letting her watch people's dogs -- WHAT IS WRONG WITH THESE PEOPLE? Thanks to them my dog had to be killed in a terribly violent way by a terribly negligent sitter. The people who run Rover do not care about safety or else they wouldn't have dozens of dogs die every month and then pay to hide the bad reviews. Rover is literally the worst thing to ever happen to the pet care industry. STAY AWAY AND SAVE YOUR PET'S LIFE.

Extremely unhappy that on the very second visit to my house the dog sitter tried bringing her boyfriend inside my house without even asking me if that was ok. As soon as they they realized i knew of his presence he ran back to the car. After that she she started sending me a barrage of texts about how she was not happy that she was being monitored "without her consent" by the security cameras. She should know that this is the reason why people have security cameras so they can monitor the safety of their house and a person who is going to walk the dog should not have a problem with a security camera being there if there is no wrong intent.
Also in talking with Rover, they said they don't have a policy which prohibits the dog sitters from doing anything like this. This is very scary to me, as people are using Rover, thinking Rover has the security procedures in place, but actually they don't.

I might have saved myself from being robbed that day.

Never planning to use Rover again.

My dog got both eye and ear infections from a well-reviewed male sitter's place in this $#*!ty website. We didn't notice the sitter's home is so filthy until he sent us photos! Poor reviews are blocked out! Worst thing is Rover themselves tried to evade responsibility and even educated the sitter how to get away from this! My dog suffered for days and I paid a huge bill! Don't send your family member to those despicable person through this scam website!