RoverReviews 622

My dog sitter Maria, whom I hired through rover.com, was lying to me for 10 weeks about her time spent at my house. My experience with Maria the dog sitter will be detailed below. However, this review is for Rover.com as a business. Even though Rover was provided video evidence and a detailed spreadsheet of the Dog-sitters time spent at my house, as well as video evidence of her "no showing" and bringing other people and other DOGS into my house, they chose to only refund me $293.75 of the $1600. 00 I spent and did not get the service. They also still have the dog sitter listed on their website for other people to use, despite what she did to me and my dogs. They did not handle this situation well at all. And now this dog sitter will be caring for other people's animals and lying to them as well.
My experience: Do not trust Maria! Terrible experience, was totally ripped off for 10 weeks and my poor dogs. Maria worked for me over the course of 10 weeks. She appeared to be doing what I was paying her for which was supposed to be an hour long visit around 11 and an hour visit around 2. She checked in and checked out at appropriate times and sent me pictures. However, I found out via my neighbors video cameras she was not showing up for the 11:00 visit but was still checking in and out. Also, she would stay only a short period of time when she did show up (7 min, 14 min, 18 min, 38, and 10 min to name a few). I was paying her for 2 hours per day and sometimes her total time at my house was 14 minutes. Also she wouldn't show up until 1:30,2:42,2:13,1:29, and 1:56 pm to name a few when she was supposed to be there around 11 for my puppy who is in a cage as she is young. Absolutely none of her check in and check out times matched up to when she was actually at my house. She was also caught on camera bringing other dogs into my house on multiple occasions (I have a territorial dog) as well as other people into my house. She also was caught on camera locking my older dog in my garage in the dark for 40 minutes. She let my puppy eat two pairs of my shoes while she was being paid to watch her. I was lied to for 10 weeks and as a result of using Maria my poor puppy was locked in her cage for sometimes 8 hours at a time as she would not show up but was making me think she was there by checking in and out. This was a daily occurrence, not just one time, and all proven with video camera footage.
Picture was taken from a hidden camera in garage. It shows her bringing another dog into my house if you zoom in.

Sophia visited our home, met our dog, and we showed her around and discussed how to care for our pup. We agreed on the dates and everything sounded like it was covered for our vacation in 9 days. Then, we never heard from her again. She left our house and we booked the dates through the app, sent her multiple messages and requests, to which she never responded. Finally 2 days before our vacation she told us she wouldn't be sitting for us. We were left without a sitter 2 days in advance of a holiday weekend. Incredibly inconsiderate, irresponsible and unprofessional. I wouldn't trust someone like that with my pet anyway. Thanks Sophia.

My dog's tail was injured during a stay with a Rover sitter. As soon as I noticed I informed the sitter and Gabriela from El Cerrito, CA, basically told me "I can't watch your dog 24/7". So I, being optimistic, reached out to Rover's customer service about the issue.

They didn't contact me for another 3 days and emailed me once saying the investigation had opened, and that I should contact them if I have any other information. Less than 24 hours later I got an email saying the investigation had closed and I was found at fault for my pet's injury. I provided more information and the representative told me the investigation had been closed and that I should have told the sitter that my dog chews on her tail... which she had never done in the 5 years I've had her.

What a nightmare, I thought I had found a convenient and safe way for my dog to be boarded but instead am now fearful of boarding her anywhere. It has made me change the way I live.

DO NOT USE THIS APP.

I've dealt with so many scams on Rover it's unreal. Rover encourages its sitters to PAY to promote their profile on Craigslist for more business with hesitation, I did it. I've received nothing but creepy, weird messages and I've questioned if these people were even pet owners. I'm officially fed up after this just happened to me again on the actual Rover site. Despite common belief, Rover has an EXTENSIVE application process to become a sitter on there. You have to pass MULTIPLE tests and a background check and provide all sorts of documentation. It took me about a week to get approved and I was excited after all that work to start.

The scams begin with a LENGTHY boarding request resulting in a great amount of money for the sitter. (Yes, they know how to hook you) then proceeds to them borderline harassing you about your care, your home, asking for your address, all while STILL NOT CONFIRMING THE BOOKING AND PAYING! I'm sorry. I'll entertain, meet and greet, talk on the phone to make you feel comfortable, but at some point it's time to pay and stop wasting my time. I made the biggest mistake talking to one man for almost 24 hours while he hadn't confirmed yet. It would've been $600.00 for me so I was so excited and overlooking red flags. Finally, my husband called the owners "number" no ring, no voicemail- "the GOOGLE SUBSCRIBER" is not available! A SCAM NUMBER. I was infuriated. Rover requires soooo much to become an sitter and "owners" can create an account and harass their employees.

From now on, immediately calling people that request me and hearing a VOICE. If you don't, don't entertain anyone. Some advise for aspiring rover sitters.

To Rovers defense, they followed up with me almost immediately after my complaint, told me they take it very seriously, and would remove the account if accusations were true. LOVE Rover. HATE creepy scams. Wish they would filter it.

I'm not sure why I thought Rover could provide the service I needed. I have contacted three sitters who claimed to be available for the dates I needed. One by one, I found out there was more to their stories and they simply could not be trusted. Then I looked up reviews and I read about pets that were lost and even killed. Honestly, you just don't know who you are dealing with. There might be a small percentage of legitimate sitters on the site, but good luck finding the gem. I don't think Rover does anything to protect your pet. It's just a broker. Look elsewhere, I am done!

The Rover.com idea sounds good. But when you start meeting with those sitters, you will find it is way too hard to find a good one. People who are willing to do this business usually live in a smelly dirty house/apt, either because they have their own dogs, or they host too many dogs everyday so the place is full of smell. Anyway it is far from expected. The ones that seem okay comparing with their peers increase their rate every month. I think they really need money from this business. Not what they claimed they love dogs miss dogs whatever. Considering not knowing what happens when you can't see, I decide to use a dog hotel. At least I can see my dog by my eyes.

The hired Hyten from Rover.com to walk my 3 year old American Stafford Terrier 2 times a day while I was on a business trip for a week. I met with her and walked her through everything. I even left her a $50 tip. She communicated with me every and sent pictures. I returned to Chicago a few hours earlier and let her know to still come and take my dog out, but that I would be home. She rushed to my home and had 1) gotten there, 2) walked him and (3) returned my keys all within 20 minutes. How do I know this? Because I was 20 minutes from home when I called. When I returned home, my apartment was full of urine and poop! My dog does not poop in the house. She did not do the services obviously! I contacted the company. There was nothing that they could do.It has cost me over $1000 to have my rugs and chairs cleaned and my floors cleaned and re-waxed. I will never use Rover.com again and if you use Hyten, be aware that she did not do her job and would not give back my money - not even my tip! Never use ROVER.com!

I found a sitter through Rover. We used her for over a year. In November, she left our dogs unsupervised and free to roam with her dogs. Emma was horrifically mauled and left to die in the E. R. We were 500 miles away when it happened. We found out after this she had a history of neglecting dogs. Rover failed to tell us that they pulled her off the platform after the police were contacted by her neighbors when her own dog died from heat stroke after being left outside on a hot July day with no water. Rover does NOT screen their sitters adequately, and shrugs their shoulders when a preventable tragedy like mine happens. II would give a -10 stars if I could.

My fiancé and I did not want to leave our 3 month old puppy at home alone for 12 hours, so we decided to use to app Rover. We veted the guy and looked at his 70 reviews, all stating how amazing he was. Throughout the day we only received one photo of our baby girl and it appeared she was chained up to the porch with a leash. Two hours later we received a txt advising we needed to call him. My fiancé called
Him and he advised our puppy was dead.

The sitter advised us he took another dog on a walk leaving our puppy at his house alone. When he got back from the walk he said he found her with her head stuck in the fence and she was dead. One I believe this sitter is lying. Two when we dropped her off and in his bio it advised he would never leave her alone.

When I picked our girl up she was dead. The sitter did not try to bring her to a vet. The sitter would not advise on how long he was gone from the house. Rover was contacted and the best they could do for us was suspend him from the site. The reason I am writing this is to warn dog parents and advise against using this app. The people at Rover showed little remorse to our lose.

I have asked 16 times for my miles for using American Airlines miles (2000)plus 5 miles for every dollar spent. 13 to front end clerks three to elevated clerks, promised three times for a promiosed resolution, that was 2 weeks ago.
DO NOT USE THIS TRASH COMPANY.
I will be contacting the BBB. Attorney General.
Liars and horriblle customer service. Probably people who cant get a job a walmart or the bad lot of ex-cons. DISGUSTING. No phone call back, nor, email, text nothing but lies.
The sitter was awesome, however a week later my baby died.
This company is deceitful, diashonest and liars. STAY AWAY. It will be disputed with my Credit card, the lies are so uneal, you would not believe them. STy away STAY AWAY.

I used Rover for the first time to hire a sitter for 5 days the first week of March because my boyfriend and I were going out of town.

We have a security camera in our home, which the sitter was made aware of before the booking. The sitter did not show up for over 30 hours from the time the booking was supposed to start and when she did show up, the footage shows that she stumbled to our bedroom and passed out in our bed for 4 hours and didn't even feed them. She unplugged the security camera after waking up, at which point it had almost been 2 days since our poor pets had been fed or walked. I don't know what happened the remaining days because she didn't plug the camera back in until the end of the booking as she was leaving our apartment for the last time.

I contacted Rover by phone immediately after seeing what happened (which was about 4 days after the end of the booking and I had reviewed the camera to find something entirely unrelated that I misplaced). Rover assured me that the issue would be "escalated" and that I'd be contacted the following business day by someone in the "Resolution Center". 5 days went by and I never heard back, so I submitted a new support request online. I got an auto-generated email saying I'd be followed up with, nothing again. I called, e-mailed, submitted support tickets a total of EIGHT times over a period of almost 2 months. Finally, today, one person finally e-mailed me with news that I am getting a complete refund. Rover apologized for my experience by noting the lack of communication as an "oversight".

After reading reviews to find a place to post this one, I have now seen that this company is absolute garbage. Dogs have died multiple times while under the care of their sitters, other sitters have not shown up to their bookings at all. DO NOT trust this company with the care of your pets. Absolute garbage.

My dog was killed by his Rover sitter. I paid for in home sitting and she took my blind, 12 year old dog from my home without my permission to her home where he "fell" off a 2 story balcony on to concrete. Except, he didn't fit through the railing. Rover took no accountability and offer have of the expenses of his death. The condition of taking the money they offer in their guarantee? Signing a non-disclosure so you can never warn another dog owner about the dangers of Rover.com. If you want your dog to live STAY AWAY!

See my CBS national New Story for more information:
https://www.youtube.com/watch?v=_vEfWDj0fHg&t=18s

I am from Illinois and have used Rover 2 times in the past and was very happy with the person, Bill, who was my dog/house sitter. To make the story short, while I was in Mexico in March 2019, I called and texted Bill all day and I couldn't get a hold of him. I called Rover and they have no emergency plans for anything like this. Luckily, I called my daughter who lives in the area to go to my house and check to see if Bill had been there. When she arrived, it was obvious that Bill had not showed up. My dogs had been left alone at this time for 38 hours. My daughter took the dogs to her house, Bill never did show up, he never called, he never did anything. Rover tried to handle this, but to no avail. Rover has no emergency plans in place for Rover employees. They didn't have anyone else to help us out. I was lucky that I had family to help with my Cavachon Zoey (1 yr old) and my Pomeranian Gus (11 years old), They could have died. I would never trust or recommend Rover to anyone it is too risky!