RoverReviews 622

My 5-star 55 reviews, first aid/cpr certified rover sitter killed our 8-year-old healthy Pomeranian. The sitter then took her to a crematorium and didn't call us until after the place was closed and hours after our baby was killed. She tampered with the body so the next day when we were able to retrieve the body and get a necroscopy it was inconclusive since she was frozen without our permission overnight. Rover.com claims the sitter did nothing wrong and is still on their site as if we didn't exist.

Rover.com "rover protection package" only covers injuries, if they kill your dog they cover nothing besides partial refund and crematory fees. So the way they wrote their terms of service it is cheaper for them to have their sitters kill your dog instead of getting it medical attention if needed. Also, according to their own terms of service, the reviews on their platform are NOT accurate or legitimate. Beware using the rover.com service. This service platform can not be trusted.

Also a couple weeks after they killed her rover.com sent us a marketing text message acting like our dead baby wanted to reuse their 5-star service. According to rover.com a "5-star" service is killing your babies please don't use them under any circumstances. This is an evil dog killing company and I'm finding out the hard way just how many dogs they have killed/harmed including my own.

BEWARE OF ANGELICA FROM VEGAS!
I wish I could give a review with 0 stars! I booked a sitter in the Las Vegas area (Angelica) she has 46 five star reviews which portrays her as a good person to leave your dog with. I'm not from Las Vegas which didn't give me time for a meet and greet. When I messaged her saying I was on my way she responded that she wanted to meet me outside of her apartment. I asked if I could go into her apartment to insure my dogs safety for the night, however she said she doesn't let people in her house. I love my dog and I would never put her in a position where I didn't know she was safe. Due to this I was forced to cancel and her policy was set as moderate which means she still gets half of the money for the booking. Even though she received my money rover still does not let you leave a review on her page because it's in the canceled category. There is no way to bring this to anyone's attention while looking at her page and she probably makes hundreds of dollars off this a year. Customer service at rover tells me there is no way for me to leave a review even though I paid this host. After this experience I can promise you I would never used rover again.

Here's the problem with this service.

If a sitter offers a "30 minute drop in" visit for $20 (as an example) and I have three cats, Rover calculates this as three separate charges equaling $60. Does the sitter 'drop in' for 90 minutes (3 x 30) each visit? Of course not, but they calculate the bill as three 30 minute visits!

Their process is completely idiotic. I deactivated my account and found someone locally who charges per visit with no extras other than weekends and holidays.

Apparently one of our dogs snapped a bit at the rover sitter. He is highly trained and all actions stated were the opposite of any of his usual behaviors. The sitter then decided to return them to our home after only 11 hours and left them unattended for over 20 hours before rover found someone to replace the orginal person. They had pooped in their crates and sat in it for who knows how long. Rover decided to put $10/120 paid back into our account only to decide to block our account a few days later and not respond. We still don't know the whole situation that occurred. The second rover said the dogs were both well behaved and none of the behavior from the first rover was sighted. Very disappointed with the people they trust to watch dogs and the quality of care as well as their horrible customer service.

We had a sitter booked for over two weeks (Kara S. From Denver in Cherry Creek) and then she cancelled on us last minute because apparently her roommate decided she didn't want a big dog in the house. I contacted customer service to leave her a bad review and was informed that it wasn't possible to do so unless she actually watched the dog. Then I asked that she be banned from the site and they informed me that she would be "monitored." So, basically this girl has ZERO responsibility to follow through on her commitment. We will never use this service again. Our trip had to be cancelled.

This is an awful company, especially as an organization that markets themselves as having a high regard for customer safety and satisfaction, and yet if there's an issue Rover states that each dog walker and sitter is an individual business and must be held responsible separately. We had our dog sitter steal our house keys and dis-activate her account and Rover's Support Team told us they cannot be held liable for her theft, but we'd have to pursue her privately via local law enforcement. This is an exceptionally odd and irresponsible response when Rover markets themselves as covering you if anything goes wrong. If in need of a dog sitter, definitely look elsewhere.

I just read the previous reviews on Rover.com and I am so glad that no harm came to my dog as a result of Ariel D.

I met with Ariel before I left for Mexico. I let her know that my full bred Pumi could be suspicious of people. I left her with a key fob to the building and instructions.

I arrived in Mexico to frantic phone calls that my dog would not let her walk him.

I tried over and over to calm her down. I let her know to take her time and just pet George and feed him and keep him safe.

I then received a phone call that she had spent 45 minutes at my place followed up with a negative review of my shy dog.

I called her back and she said that she was making me very concerned about the health and safety of my dog and that I couldn't do anything due to me being so far away. I did admit that after the frantic phone calls, text and report that I was having regrets leaving my dog. No vacation is worth putting a dog in jeopardy.

She responded that she was going to quit.

I had already paid for six days. I hadn't met with another dog walker and had no way of getting a dog fob to another pet sitter.

She knowingly put me in a terrible predicament.

I immediately started messaging Rover.com to help me with my emergency. I still have not received a message back from them. With the exception of "we have received your message".

I am sure there are great dog people on Rover.com so I do not want to say that all the pet sitters are like Ariel D. However, if you get an untrained, unprofessional dog sitter that puts your dogs safety and well being in harms way realize your on your own.

The Rover walker dropped the dog's leash, he ran into the woods at the Grand Canyon, and was eaten by animals. We found his bloody harness and leash in the woods two days later after we rushed home from our excursion to search for him. This happened on March 18,2019, on only the second dog walk. The walker is obviously not trained properly on holding onto a leash (he was a 9 pound chihuahua). Our hearts are broken and we would never use them again.

Don't use this service if you can all avoid it. The customer service team are likened to a criminal enterprise. I need to cancel a booking and did so within 48 hours. They kept half of my money and blamed the sitter on the settings she chose for cancellation. Customer service Sid I need to ask the sitter for permission to refund the entire amount. She gave that permission and then! I called customer service a k and they stated that it wasn't clear enough when she gave permission. These people are crooks and the explanation they gave me was purely semantics. They have no intention of refunding the entire amount and they blame the sitter for it. DONT USE THIS SERVICE! THEY WILL RIP YIU OFFF

I had 3 experiences with rover and each one was terrible. I'm not sure what their requirements are to be listed on their site but 3 out of 3 have been failures.

Experience #1: I'm 700 miles away. There's a major snowstorm. My dog sitter tells me she can't stay she has the leave. She leaves my dogs alone. I had to rely on neighbors who were practically strangers to take care of the dogs until I could get home 3 days later. In addition, this pet sitter is recruiting for her own pet sitting business. She recommended that we do not go through rover and I go direct with her.

Experience #2: It had a sitter tell me she's available. We had a meet and greet. She tells me she is excited to watch my dogs. She gives me a price sends me an invoice I pay it. Then tells me she wants more money. Since my trip was 2 days away I reluctantly agreed. The next day she cancels and tells me she can't do the gig. So I have one day to find a replacement dog sitter. Rover did contact me to see how they could help. I gave them my info and I never heard back from them.

Experience #3: This is part 2 of the experience listed above in number 2. So with one day left before I leave on an unexpected business trip I have a commitment from another dog sitter who said she would be available to sit for my dogs. And again, she cancels.

Fortunately after my 2 experiences I spoke with the local pet store who gave me the name of a pet sitter and I scheduled with her and everything went smooth. Plus, the pet sitter through the pet store was about a quarter of the price. Plus she was mature. She works for a vet and she was reliable.

So far my experiences with rover pet sitters is they are not responsible. I will NOT use their service again.

In my wildest dreams I could not comprehend leaving dogs unattended When the honor is hundreds of miles away or canceling at the last minute. I guess I have different work ethics than some look f these rover sitters.

Very unprofessional and whatever rover claims their guarantees are they don't deliver.

Be prepared that if any issue comes up between the pet sitter and your dog, that Rover will side with the pet sitter and block you from putting any negative reviews on the pet sitters profile. This is ensures that the pet sitters always have high reviews even when they should not be pet sitting. Plus the sitter has ALL of your information but they protect their pet sitters information from you. If you do use this service, make sure you write down the pet sitters license plate number and get a copy of their drivers license.

Our pet sitter could not handle our frightened 5 pound chihuahua and started texting us while we were hundreds of miles away saying she couldn't get him to stop barking at her and she didn't think she could do this. WHAT? We were scared she was just going to walk away from the job and not even feed him. Never never again will I trust my precious little dogs to a stranger - especially from a site like Rover that blocks dog owners from posting honest reviews.

I had been looking for a dogsitter for a long time. The site offers hundreds of sitters. It looks promising. Once you start communicating with them you find out that their calendars aren't updated so they are actually unavailable, or they won't answer your texts at all though their suppose to answer within the hour according to their webpage. They have a new landlord, a new roomate or a new pet and they are not able to look after your dog (why don't you update your profile then?) I am not sure what Rover knows about his sitters, It looks like there is no way anyone can make them be reliable and that's sad. On top of that, the search tool is not friendly - one cannot look by name, for example, and I am always surprised that at the end of the search Rover suggest other sitters, usually $20-40 more expensive than my designated range. This could be such a great tool. What a pity it performs so badly.

I had the misfortune of trusting Rover in taking care of my dog during the holidays. My dog came back changed. She had an infection in one eye, massive diarrhea, vomited, and also had zero energy for many days, almost as if they had drugged or neglected her. When I reported this fact to Rover, right after the stay, they acted concerned and promised that they would look into it and that there was some sort of guarantee. However, when the Vet determined that there was an infection, and antibiotics were needed and the bill added up to $360, Rover stated that they did not have any evidence that my dog's condition was related to the stay, and that their guarantee did not cover my dog's vet bill. My dog has never had any illness like this or close to this before. I decided to let others know that what they told me is that they have no idea what is happening during the actual boarding and that sitters are completely independent (and unchecked). They also dont have any power to tell you if anything like that has happened to other pets before. Beware, do not leave your pets with Rover, it's a total scam!

We booked four days of doggy day care. When we arrived at the agreed time, there was no answer at the address the sitter had given. The phone number Rover.Com gave was not in service. We sent a message to the sitter through Rover.Com which she never answered. We submitted a complaint which was not answered. When we were asked to review the service we said we had not received any service and wanted a refund. Rover also didn't acknowledge this and charged us the full amount.