RoverReviews 622

I have had terrible experiences with Rover pet sitters. I am respectful of their time and try to book out about a week with a pet sitter. They agreed to perform a service And after several days Reply they will be unable to perform the service or simply ghost me. I have had to cancel travel plans because they drop me at the last minute. Extremely unprofessional, uncaring, selfish. Basically walk, low quality people who have no concern for their customers other than making money at their convenience. DO NOT USE ROVER.

If you ever have a problem with billing, you will never be able to talk to someone. The sitters are wonderful, but, when my dog died, and I had to re-block for just my cat, they kept the 500+ dollars I had already paid and then made me pay again for the cat just to confirm since my dog died. Pretty heartless. Supposedly, I will get refunded for the visit I had but why can't they take the new booking out of the money I had already paid them? The most unnerving part is that they have this endless menu system that keeps you from reaching a real person. Their ratings also look really high on Google, but that's because the people they have a sitters are really good business end is terrible.

We hired what turned out to be a very dishonest pet sitter through Rover to do six 30-minute drop-in sessions. She was to stay 30 mins. Each session, which never happened BUT she sent us texts and photos making it look like she'd stayed at our house for an hour each time, probably hoping for a nice tip. Fifth visit time came and went. No pet sitter. She finally sent a text THE FOLLOWING DAY at 12:35 a.m. saying she was at our house for the previous night's dinner visit. Then she sent a duplicate photo of our dogs from her first visit 3 days prior. Had she actually arrived at 12:35 a.m., she would have set off the alarm system, which didn't happen. We reviewed our Ring doorbell footage. She never showed up for the fifth visit. She lied at the time, and then tried to lie her way out of it. Rover doesn't stand behind their service. To get a refund, I had to contact the pet sitter directly and have her sign off on the refund. I'm still waiting. I would never recommend this company to anyone.

Hired a "house sitter" through Rover. Met with her and emailed and left the same instructions at the house. She never stayed. Came home to cat vomit all over the deck, dog poop with maggots and dead plants and that is just the highlights. Oh and she managed to let my dog out of the fenced in yard. Tried to dispute the charges with my credit card company but Rover takes the position that they are not responsible for the "contactor". So why did I pay Rover?

BEWARE! Even the sweet five star home care little old lady rover sitter has a dirty secret and that is where she keeps your dog. Disgusted. Guilty. My poor shih tzu.

When I had a last minute illness, Rover kept all my money because I couldn't prove a doctor thought I was too ill to travel. Never mind that the doctor said I was too ill to work. I've had much better experiences finding through Craigslist or my local vet than a faceless corporation that only cares about their bottom line.

I was a sitter and had almost 20 positive reviews and 0 negative reviews. The owner and his two dogs had 0 reviews. After caring for his dogs, I reported a bitting incident to Rover about the dogs and they asked the owner for his side of the story. I took the liberty to report the incident to Rover to warn future sitters about the rude owner and his aggressive dogs. Rover decided to fully terminate me after MY report. This is not how a business should operate and I definitely do not recommend using them in the future.

When she saw my ring cameras in my own house she had a mental breakdown. Rover told her to put my cameras down. Which is crap that is my house not there's. She threatened to leave. Thank God I had a friend to cover the last days
I do not recommend their service

I'm currently being stalked by a sitter (Kristen Rowe) whom I used while I was living in NC last summer. This woman has been stalking me online and Rover refuses to do anything. Their customer service is absolutely horrendous. When you call and finally reach a person, they can tell you NOTHING. They say they will transfer your request to another dept and that dept will email you. It's unreal. I have now deleted my account and will never use them again.

I used rover for four years till something terrible happens, I drop off my dog on Friday and the following Sunday the sitter called me to say my dog could not walk. Then she said she did not know what happen that night but she only realized she ate something plastic and a dog toy. The thing is that my dog got even worse, started la vomiting what she ate and following got a surgery because the problem was in her neck. I never knew if she receive an impact or what was that. But when I made the claim, they wash their hands saying that it was something that usually happens to the breed of my dog. So, the insurance does not work and they do not know if dogs or cats are in safe places or reaching objects that they are not supposed to have access.

Not recommend this app at all. Not safe, not reliable

After a few years with Rover and cared for 100's of dogs they penalize pet sitters if dogs have an altercation with one another and don't care about its sitters. Very unfair practices and non professional.

They are a complete scam! I applied to be a sitter, and as soon as I created an account and added my bank information, they deducted $49 without my consent. When I called to ask why, they claimed it was an application review fee—something I never agreed to. I requested to cancel my account and get a refund, but they put me on hold forever. Their customer service is terrible, with representatives who barely speak English. No wonder their review is 1.3 on Google. Avoid Rover.com!

BEWARE Rover does not vet anyone on their site
So you could not be getting a reliable person looking after your beloved pets
BEWare

Hamilton boarding facility, not legal, under investigation by PAWS, 2 dogs died under her care and likely many more. Tried to reach out to Rover and can't email or speak directly. AI answers the chat only. No idea what the screening process is to be allowed to post a business with them. Use with caution. Go see the facilities to confirm they are legit.

First time using Rover. Little did I know last time I would see my adorable companion! Within 3 hours of the reservation, I get a call my baby was hit by a car. Rushed to the ER only to be told my angel Expired. You cannot imagine how heartbroken and devastated I felt. Mourning! Last time I see him. 😭 😭

My regular dog sitter was unavailable for my dog and I booked a 30min walk with Rover.com. I paid $25.53 which included $2.53 in fees. I usually pay $18 for 30min. Unfortunately, I had to cancel my booking with only 23hrs notice. I learned later, that the cancellation policy stated a partial refund would be given with cancellations less than 24hrs notice. I was refunded 50% of my payment for being 1hr short of their 24hr policy, which was not clearly stated prior. I will not use Rover.com again for any reason.