RoverReviews 622

I hired a sitter through Rover to take care of my two cats while I was away during the Christmas holiday. On Christmas Eve, the sitter sent me a text message asking me to give her a call. When I called, she gave me an odd story about having her tonsils removed, getting a rental car, and then the actual point of the entire conversation - she had lost the keys to my apartment! I called the Rover emergency line, and they suggested I call a locksmith. This really wasn't an option since a locksmith cannot just give keys to someone who does not live there, and I felt very uncomfortable giving another set of keys to this very irresponsible person. This would have also locked me out of my own apartment! Since I am new to San Antonio (husband is active duty military) I did not have anyone else I could call to help.

I ended up canceling most of my vacation plans to come home and make sure my cats were ok. Needless to say this ruined my Christmas and plans I had with family and friends.

This was my first (and last!) experience with Rover. I thought they would be able to help in the event of an emergency, but they did nothing. (They did offer me a $100 credit after this whole fiasco. No way in hell I would ever trust them again!) I'm not even sure if Rover did anything about this careless sitter. My advice - stay away from Rover and only trust someone you know or a boarding facility to take care of your animals if you will be out of town.

If you ever need to use a pet sitting service and u live in the lower Florida Key's do not, I repeat do not use Tina S. Of Summerland Key. I paid her $10 per visit plus $10 for an total of 1hr per visit and that was for 3 days at 3 visits minus one the first day. Basically I paid her $120 for 6 1 hr visits well I have security camera's located throughout my property and over the matter of those 6 visits she stayed on avg 14 minutes each time.
I would probably guess this happens to everyone or at least a majority of customers. I know it doesnt take 1 hr to feed, and play with a pet 3 times a day but if u pay for it you should expect it to happen that's the bottom line, no debating it like this moron sitter wanted to.
Just beware even if you use a service like Rover dont expect much it's always better finding someone you know or family for that matter than leaving your fur babies in other peoples hands.

Molly was lost 34 days ago. Rover printed some flyers and then stopped because their budget was used. That's it! They said to go after the sitter. Rover cares NOTHING about your pet. The more sitters they have, the more money they make. No checking sitter at all. In fact, sitter that lost our dog is still on the site with 5 star reviews!

Hire at your own risk and the risk is heartbreaking.

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It was great at first however the sitter didn't show up after my dogs were crated 8 hours plus thanksgiving eve. I couldn't get ahold of her and ROVER customer service said it's too late at night to call her? She abandoned her job and my dogs were to suffer. My husband was going to book a flight home to get to the dogs... ROVER DID NOTHING TO HOLD THE SITTER ACCOUNTABLE... when I got ahold of sitter another time to cancel she cursed me out called me a effing B***** and said she will handle the cancellation on HER time and lied abt fees etc what a NIGHTMARE

As a Rover sitter myself, whenever I speak with potential clients I always let them know what environment we have at home - I have one dog, I am not boarding or watching any other dogs, etc.

I booked with a woman who did not let me know she had any dogs. Her profile said no pets and she did not inform me she was hosting other dogs.

Though my dog gets along with other dogs - I am only comfortable with booking a reservation with an owner who has a dog because she would be able to watch her own and mine. I am not comfortable with several other strangers' dogs in the home with only one supervisor.

The day of the booking, a few hours before drop off, I inform the sitter I'll let her know when I'm on my way. She adds "I'm boarding two other dogs, they're playful and friendly."

She doesn't give more information until I ask, and she responds, "they've just been chilling all day."

1. She should have let me know before I even booked.
2. She did not give a thorough response.

I contacted the manager of Rover and she word for word said to me, "You have a responsibility to ask the sitter if she has any other dogs."
Essentially blaming me for not asking - or rather, for trusting what the sitter listed on her profile: "has no pets."

It is common courtesy and should be a standard to let the potential client know what environment they are stepping into.

The manager refused to refund me and blamed me for not asking if she had any dogs - even though her profile listed she had no dogs, and doesn't even state that she hosts multiple dogs.

I contacted another woman to re-book a reservation, and the first thing she asked me was, "Is your dog ok to play with other doggies? We are boarding one at the moment."
THAT'S how you communicate. As a sitter myself, I can 100% say it is the sitter's responsibility to let other owners know what environment they have at home. It's common sense.

OWNERS, BEWARE. There are responsible dog sitters on Rover but the system will not protect them - they only care about making money. The manger is disgusting and blamed the customer for not asking the sitter to disclose something she would have shared right off the bat.

One of the worst experience over thanksgiving weekend, the sitter was so assuring we hired her, we have cameras for our own protection, what I saw was so bad I wanted to fly back that same day to kick her out and rescue my poor dogs, we paid her to house sit, she'd show up for 20 minutes, feed the dogs the wrong amount, then leave for 15 hours overnight, then send us pictures that our dogs are so happy where I can see in the camera they were miserable, and she brought her boyfriend in the house despite our instructions that no guests are allowed, gathering more camera clips and will have a lawyer deal with them.

I pet sat over thanksgiving. I have been pet sitting for 22 years, had a friend convince me to use rover.com what a joke. There was no screening on this dog, he was aggressive towards my male dog, she did warn me not to walk him as he was "fiesty" to other dogs, he pooped and peed in my home when he was out in the yard supervised all day, not housebroken, and the rate was supposed to be 45.00 a day over thanksgiving. I got 126 dollars out of 160 so there you go the greedy bastards took all the money and I made 20 cents and hour. That might be why all the bad reviews, you get paid $#*!, but that is no excuse for not taking great care of the pets, they deserve the best. Advertise and never ever use this crap company for sitting as an owner or a pet sitter the suck

Please be aware Rover has no standard protocol to handle emergency situations such as if your house sitter just leaves the key in your mailbox and leaves your dogs in a crate with no access to food or water. I urge anyone who reads this not to feel any sense of assurance that your dogs will be cared for because you booked it through a "trustworthy site" like Rover. Look it up online. Multiple dogs have died, been injured and lawsuits are in place for this company. I would recommend you ask your vet for recommendations or neighbors or friends before ever booking with Rover. My dog, Jäger, needed medication and was left without it. I'm grateful both dogs are still alive, but what a horrible experience.

I know a lot of people are having terrible experiences and most likely don't trust rover anymore but you really have to review the employee, maybe even ask them if you can talk on the phone with them and ask them question and if they like take forever to answer or sound like they don't know what their talking about then they most likely don't have experience or even care about this job. This week I am applying to rover and I have many years of experience and not just with dogs, with many other types of animals. My name is Arianna.

I hate writing bad reviews and consider myself a level-headed person, but we had a sitter who destroyed and stole some of our property, took our dog from our home to stay at his house without asking (despite explicitly paying him to stay in our home), got incredibly aggressive to the point where we didn't feel safe having our dog in his care and had to hire someone else WHILE boarding a plane. Rover didn't refund us for property damage OR for what we paid for the service. Good luck if anything goes wrong! Absolutely awful service.

Rover.com #Rover should never be trusted. The promises "Local, loving pet care" and what I got was the opposite. My dog was so badly neglected that it's criminal animal abuse. I needed to board my dog for 28 days and when I got my 9 pound dog back he had lost 16% of his body weight. He was dehydrated and in deplorable condition. I rushed him to the vet who was horrified by his condition.

I filed a complaint with Rover as they have a guarantee to cover vet bills. Followed all of there long list of requirements to get some of the $900 in vet bills paid back and in the end they came up with a BS reason that they won't explain. That I'd have to file an appeal and blocked my emails to the person handling my claim. I have a statement from my vet stating the facts of the condition my dog was in on the day after I got him back. I have videos showing he was skin and bones and very weak, covered in fleas.

Please spread the word and don't ever use Rover.com or trust their guarantee.

I have the evidence and I don't mind sharing it.

The first sitter I used was very responsible and did a good job. The next time I needed a sitter she was not available and hasn't been available since. So I selected another sitter who seemed to have a good credentials according to her bio. I paid for two overnight stays. On each day she texted me that she got there at five and left and will be back at 9 PM. I was very upset at this as I had stressed to her that I wanted someone there at five until the next morning. When I got home I realized that she had not even stayed the night. My security cameras showed her leaving at nine and not returning until the next morning. I recommend not to use this service as the sitters are not even vetted and seem to only care about the money. Listen to the other bad reviews here! I have gone back to using accredited Pet Sitting services. You can't put a price tag on our furry companions after all.