RoverReviews 622

I have been a Sitter since 2020 and love it, I mandate Meet and Greets along i ensure pictures are sent everyday as requested by most Clients. I have been in the Pet business for 13 Years and Love and care for each and every pup that has came into my home. Please always do a meet and Greet and demand that Pictures be sent to you when using rover.com. We as sitters set our own prices, The Reason they are $45 a night or higher is because Rover takes fees out on top of our fees that we put in. As a Rover.com sitter i try to meet the Budget of each client to fit there needs and the pets. We have started providing all needs of each pet that comes in our door. Please don't paint all Sitters bad just because others do bad things, There are us who loves pets and care like myself.

The negligence of the rover sitter killed my dog. The sitter left her door open on a busy road, while my dog was off leash. He ran out her door and was hit by a car.

My dog was a husky. They are notorious for running. Anyone who has owned dogs knows not to leave them unsecure near a busy road. Especially, not a husky. She obviously didn't have enough experience with dogs to be watching them.

Do not use the sitters on this platform (Rebecca in the Boston area was responsible for my dogs death). They are not vetted appropriately, and you have no idea who will be watching your dog.

We fell for the advertising, and it cost our dog his life.

I love Rover and have used them for about 10 years for my Great Danes. I carefully screen the sitters. I go to their house for a meet and greet with my dog to meet their pets. I make sure I know how many and what kind of pets they may keep when they are keeping mine. It is MY responsibility to check out the sitter. I have only had great experiences. I highly recommend using them - but you must check them out. There are ones I checked who I would not recommend end using. I have to be the judge but I have loved who I chose.

First off I have used Rover for several years and have had a couple of good sitters but mostly problems. It takes a long search to cut through all the bad ones. They don't vet there sitters and they believe anything they tell them even if they are blatant lies. We hired a sitter for just a 24 hour period that was suppose to arrive by 10am. We were gone and i kept trying to get hold of her many ways and she wouldn't respond. By 1pm I was concerned. Rover couldn't get hold of her either. Eventually i get a text from her that her daughter had her phone and didn't know i had contacted her. When i stated what that had to do with her being there by 10 am she then changed her story and said she had a fender bender and her daughter had her phone. Discovered that was a complete lie. On top of this. I had already spoke to Rover and they stated they would get someone else to come out. In the meantime they talked to the sitter and said they cancelled the sit because she was in a accident and is was to late to help me. One minute they want to help the next they throw their hands up and say... oh Well. Nothing we can do. This is the second time this has happened with one of their sitter and they cover for them and the customer is stuck with animals at home with no one to help. If you can avoid using them please do. There are to many inconsistencies with this company and their customer service is the worse I have ever dealt with.

Booked what appeared to be a younger girl in our area. Schedule said she was available. I contacted her, and nope, turns out she works a full time job. Then said she is available on weekends. Okay, booked her for the weekend. Got a text today, a month before we are supposed to leave, and suddenly she has a family emergency that she will need to be out of town for. How nice. I found a neighborhood lady on Nextdoor. Sounds like I dodged a bullet by having the girl from Rover cancel on me. Based on what others have to say

Do not use Rover to hire a dog sitter! My wife and I did and it was a disaster. The sitter never showed up. Our poor dogs were left inside for over 8 hours. We had paid for the sitter and our room up north and we were looking forward to a night together. We never heard from the sitter so we had my wife's mom and dad go check on the pups, they were inside and no one had been there. There leashes and collars were still exactly where I had put them. A crying shame, so irresponsible. So my wife and I got back in the car and drove the 4 and 1/2 hours back home All the money for bed and breakfast, gas etc, gone to waste due to a no show sitter. We reached out to rover but no help. Cannot even warn others about this sitter I pray it does not happen to anyone else. Thanks for nothing Erin

Set up a meet & greet to see if I wanted to use this service - "sitter" did not call or show. Good to find out before I REALLY needed them or in case I was not local on a vacation.

Worst decision I ever made choosing a sitter on Rover. I took my chihuahua and German shepherd to Miriah Elizabeth's house to be watched for 4 days. An hour into her sitting my dogs she calls to say the chihuahua darted and it's gone. Little did we know they had my dog dead in their house where their pitbull and other dog was. They brought my pets belongings out instead of letting me in to collect them and I called the cops. She lied to the cops that the dog ran away. So posts alerting the public about the missing dog and then the next day we get a call that our dog was hit by a car and we can come identify it. Well it was my dog and not hit by a car but attacked. No shirt and collar which miriah said he ran away in. I took my dog home to bury him. 3 days later the stranger who apparently Iikes to pick up random dogs up off the road and searched Craigslist or marketplace for the owners…? Messaged to ask me if I knew why the dog didn't have a collar and shirt.? So now things are making more sense past the worry about my dog and finding him. They hid this. Cleaned up blood, got rid of the dogs shirt bc it was torn like his skin. They drove my dead dog to this persons place and had them contact me to get the body. I told them he had a microchip and the cop said well if you got the chip you can track him and they heard the cop say that, that's why they made sure I got the body back. This has been a terrible experience and I hope no one has to go through what my family did. They do not vet their sitters and assume no responsibility for things that happen to your animals. Rover should be shut down.

So frustrating! If you need a sitter plan on contacting 6-10 sitters AND prepare to get 6 "I'm sorry, I'm not available those days but PLEASE keep me in mind for future requests". I also get, "Yes, I'm available" then 1 day later I get "I made plans for that time period, please think of me for future". Like I would ever contact you again. Rover needs to keep track of all their sitters that say they're available but when you make a request, they are NOT! I've used them 3 times now and same aggravation each time. Dog sitters, be considerate and keep your calendar updated!

We had problems with the app in booking the service and the level of care was sub-standard. Do not use this service.

The per sitter found through Rover left my animals for 24 hours locked in a crate in the garage. Had my neighbor not alerted me it would have been a disaster.
I called Rover support that next evening to log my complaint. It went nowhere. The gal who took my call did not turn it over to the correct dept. Trust and Safety. I had to keep calling and emailing and a week later and after an hour on the phone got some satisfaction. The sitter and Rover agreed my money should be refunded. I wanted a review done with the sitter. It took another 2 weeks before Rover told me they had concluded a review with her. This was my first experience with Rover and my last. They believe the sitter over the customer and are slow to take any action.

I got a puppy in January and needed a sitter to come and let the puppy out while I was at work. I went through rover to try one and she was great. But, the next week rover sent me a message that I need ed to sign up again in order to continue re occurring. They then began to build me twice for each visit. I signed up for services to be carried out over I think it was 6 weeks. When I found out what they were doing and that there's no contacts for service and that there's no interest in anyone on rovers and to help either the sitter or myself correct this issue come I tried to cancel the services altogether. They would not let me cancel the services. In fact, 4 weeks after I tried to cancel and quit using the sitter they sent her Use a rover card which was fabricating a request from me for services. I also found out they upload all of your text messages to their app. Total violation of privacy. Again with no one willing to be contacted, they ended up ripping me off about 3:00 plus dollars. I've found a complaint with my bank and they told the bank that I never tried to cancel. I have at least 6 screenshots of my attempts to cancel where they told me they would not allow me to cancel. Stay away from rover as far as you can get. Their thieves and crooks.

Two times in the past 4 years I have tried to use Rover with 2 different dogs and both times have been stranded 2 days prior to needing them. Both times I did the meet and greet with my dog at their home and both times they convinced me to pay them directly so that Rover would not get a part of it, which I did, Well yesterday I got a text from Emilie R that she was canceling for Tuesday, I was shocked and left with no options with such short notice. I called Rover and they were of no help and didn't really seem concerned, said the sitter has this option. NEVER AGAIN will i use Rover.

We hired a doggie daycare and left specific instructions because our dog has surgery just a few days before. We arrived to pick up our dog and cat and found our cat still in the carrier we brought him in. Our Dog was running around unsupervised in the front yard without the cone we said she had to wear when she wasn't being watched. We loaded our animals and drove just a mile down the road before having to stop and give our dog water. She drank a full 16.9 ounce bottle of water. It was clear that she had been left outside all day in 90 degree heat with no access to water. Please beware of this service they seem more likely to harm your pet than care for them.

To whom this may or may not concern,

I had the worst experience as a sitter with an employee from support not setting the expectation and as a result leaving me penalized completely. I was assured that as long as my policy was updated prior to booking day it would reflect right away for anyone. However, that was not the case and as a result Im nearly out $500 that could've been made elsewhere had I not blocked my dates out for this individual who wasn't the most considerate and cancelled with no reasoning. I'm not expecting reimbursement for the entire amount but I expect something for being misinformed, for the amount of times I had to reach out during my valuable time, the subpar customer service, and I shouldn't have to hear excuses as to why you cannot locate the conversation nor help. I have several cell phone numbers, several emails, and I contact support via every method but because you couldn't locate nor properly register conversation for instances like these I'm being held liable. The supervisors refuse to take accountability and offered nothing as compensation for their terrible customer service. I've never been so disappointed with a company I pay high fees to every time to not have a support system that has my best interest. Considering we are the face of the company and in my case in a matter of two months managed to rake up tons of 5 star reviews. I feel completely unappreciated and I want to make sure everyone is aware of what happened and how it was handled. Certainly I'm not the first to feel undervalued and taken advantage of because your employees from support take no accountability nor offer actual support! For such a huge company I would've never imagined the lack of customer service being nonexistent after working so hard, prioritizing pups over our social life, and accommodating clients time and time again with their schedule changes.

I will continue spreading the word and sharing my experience under all platforms + resources until someone hears me and steps up to find a solution other than no solution for myself and to make sure others aren't victimized as well by this Rover App + "Support Team"

The sitter i hired lost my dog the literal next day, and i came home to help look and the sitter left and didnt even help like at all, and i canceled my trip to look for three days only to find my dog DEAD on the side of the $#*!ing street. My girl did NOT deserve to die in such a painful way, please to any one who sees this, your pets life is so much more important than any price at an actual boarding facility please do not make my mistake of trusting these inexperienced troglodytes who have NO clue what their doing. Thanks for leaving this hole in my heart rover. Hope this company crashes and burns, straight to the ground

I think I have written maybe 2-3 online reviews in the past 20 odd years of being on the internet. This website and service is literally less useful than my dogs poop. If you contact someone you can only contact one person or the 3-4 Rover "recommends". Why can't I curate my own list of 3-4 people at one time? I can manually retype all the information for all 4 over and over and over. Also there is no way to delete your "job" posting. So if you do start talking to someone and then they decide against it you have to start all over again. I can't even black list these people if they are non-responsive. Finally of the 5 people I have offered to watch my dog, 1 never responded, 1 after waiting a week said she couldn't do it, another after waiting a week offered her roommate instead of her, 2 others despite their calendar on Rover being open the weekend I needed them said they were actually booked and the last one never responded. This site is a joke. I guess the best thing to do is just ask your neighbor. Never again Rover, NEVER AGAIN!

Sent out four requests for a dogwalker the same day, three hours in advance. First person responded and said she was no longer with Rover. Why is she still listed then? The second was out of town. The third one answered two days later and said they were unavailable. The fourth one did not answer at all. What a hassle.