RoverReviews 622

I've done some dog sitting through rover and they are honestly the worst to work with. They take a huge cut out of what you get paid. For that reason I will usually offer to go through venmo or cash so that I can afford to give my clients a better discount. I leave it completely up to the client though, and if they prefer to go through rover I'll do that without being pushy. Most recently, however, I did a drop-in visit and rover sent the payment to the completely wrong paypal account. So when I contacted them because I hadn't received the payment they just said that they can't cancel a completed transfer and to contact paypal about it. I already had contacted paypal and all they said was that they hadn't received anything. Obviously, because it wasn't sent to the correct account. So basically rover won't own up to or do anything to fix their mistake. They've already taken out their big chunk of the payment and they're cheating me out of the money I earned. Complete trash.
I will add though, a lot of these reviews are bad reviews of the sitters themselves, which honestly would probably deter me from using rover if I was new to it. However, the sitters profile should include ratings from verified stays, and if those reviews are good then you're probably safe to move forward with having them watch your pet. Also I would always suggest doing a meet and greet, because usually you should be able to tell if the person is sketchy just by meeting them.

I recently went out to Rover.com and contacted 7 pet sitters. It was very interesting what I found out. Out of the 7, NONE of them had their own insurance nor were they bonded! I asked one woman if she had insurance, and she said she didn't feel comfortable answering that question! Now clearly, she didn't have any. I said a "Professional" pet sitter would have insurance and be bonded. I then said what if you caused some harm to my dogs... you would just say I'm sorry?
What I would tell anyone who uses this service, really think twice about it. If they are supposedly professionals, why wouldn't they have insurance and be bonded? Don't take a chance with your pet. One incident was just in the news about Rover.com and now the owner is without her dog. Don't do it!

I had a sitter watch two of my dogs about a month ago. I was uneasy having them stay with a person they didn't know but they are really good dogs and the sitter agreed to a meet & greet and that no other animals would be present. Found out after we dropped off the dogs that the sitter was housing cats, but she stated they would be "locked out of sight from the dogs in a room they could not enter." Ultimately was told after days of no response from the sitter that one of my dogs killed two cats!?! The sitter texted me the my dog "somehow opened up one fo the cages and killed the cats." I asked how were there cats present when she stated no other animals would be there and why were they not locked up in the other room as she stated. Unfortunately, the sitter "do not want to talk about it" and would offer no proof of anything. Fearing for the safety of my dogs, I did not push the subject. A day later she texted me that she had actually found the 2nd cat so my dog only killed one of her cats!?!? I had no idea what the heck was going on because she still would not offer any further information. When I got home to pick up my dogs, the sitter said they were the best dogs ever and that she would be more than happy to sit for them again. I didn't want to give her a bad rating because of her loss and decided to just not use her again. However a few days later Rover is contacting me because she put a complaint on my dogs stating they killed her cat. I shared all the texts and messages as proof with Rover that there were supposed to be no other animals present and that she basically failed to keep all the animals safe and even exaggerated the story. Rover's response was "Sorry but when a animal kills another animal regardless of the situation, that owner gets booted from the site." I was in disbelief! The sitter basically lied and failed to uphold our agreement and safety regulations and she is still allowed to sit, while I can no longer use the site? Worse yet, they would not let me leave an honest review of the sitter. Further requests for a second review of the situation has gone unanswered by Rover. I had such high hopes for this service but Rover's regulations do not support their advertising or mission. Stay away from these sitters as they can get away with anything.

Their calendar says their available but when you try to book they say they are not available. Also they are people just looking to make a buck. The take your pet and crate them all day. Some already have multiple animals of their own in an apartment and take still take on multi customers at the same time.

Not sure why they are taking 42$ out of 210$. That's a bit too much! Very unfair. Might as well start your own business and not get your working money taken.

Weeks before I was planning on going out of town for 2 days I contacted Athena through Rover.com. We had a meet and greet, she accepted the job, I felt good about it, and paid for it. The day before I was set to leave I reached out to her for confirmation, as I had not heard from her. First she tried to tell me that she was doing me a favor by coming, and that she could only come at 3pm. The time window was 6-9. Ok, so then she tells me that she always confirms the day of, instead of before, except that she knew before the day of that she was not coming in the necessary time window. She totally blew off my dogs, one of which has Canine Addison's Disease. Her excuse was that she had personal training at 6. PERSONAL TRAINING! I HAD THIS SCHEDULED FOR WEEKS! Now to Rover's part, they won't even let me leave her a review because it was only a meet and greet, and then a "cancellation". WHAT? Sadly I am/was a sitter on Rover, but I am getting off of Rover, as I don't want to be lumped with those people!

My pet was injured during a stay at a Rover.com sitters house. He jumped off the bed and suffered 3 injuries that required surgery. Rover not only denied the $620 dollar emergency vet bill from the sitter, they also denied further care my dog would need, which is surgery. They claim that my dog had a pre existing condition, eventhough he did not have any injury or condition in the 9 years he was in my care. I dropped off a healthy happy dog and picked up a crippled dog that was in pain. It is 5 Am on a Monday and I should be getting ready for work, instead, I just cleaned diarrhea and pee off my dog because he has lost function of his bowels. I will be missing work as a result of my impending visit with the surgeon that Rover already called and said was denied. This company does not care about you or your dog. Rover.com is the worst pet sitting company and should not be used if you love your dog and treat him or her like a member of your family. Please don't give this company your money and let's work hard to put them out of business!

Hi! Just boosting the poor star reviews.
Rover is Just a website that will list people who want to pet sit. I've hired and been by others this way. I do it all the time now, because I love dogs so much! My review is contingent upon the following:

1. Ask lots of questions!
2. Provide emergency contacts, prefered vet and number.
3. Read reviews, meet and greet in person and never trust a 3rd party to rebook.
4. Compare location, cost of service, and if other pets and kids will be there.
5. My heart is so sad for any owner or pet who happened to have harm done. I guarantee, if any true dog lover on Rover was a part of any injury, they would feel terrible.

I had a person letting my dog out while I was at work... before I noticed an issue with her I left a good review... I tried to remove my review but rover.com was no help... they wanted me speak to lawyer and wanted to charge me for the lawyer... the rover employee was drinking my alcohol and trying on my clothes... I didn't want to cause trouble for her I just wanted to remove my review... I will not ever use rover.com again

I'm a boarder on Rover. They keep changing their site and making it worse. Ever since they merged with "dogvacay," it keeps getting worse. They implement untested changes. When a change does work, it's like a regression (looks worse, less rich/featured.). It's like they got rid of the Rover web developer and replaced them with the dogvacay people. It's horrible. They had a nice interface 3-4 years ago. But, they just keep screwing with it, making it worse. It's like there's no inspiration there now.

I've moved to wagwalking. I encourage everyone I meed to do that.

A puppy is gone forever because if their incompetence! Our daughter booked a dog sitter from Rover to care for their puppy in the sitter's home while they were on vacation. She seemed wonderful and capable. Unfortunately, a few days into the sitting, she had to cancel due to a family emergency. The sitter found another Rover.com sitter nearby who took over care of the puppy. Now, mind you, my daughter and family are across the country while all this is happening! The second sitter let the puppy escape. It has not been found and due to recent heavy snowstorms, the puppy is presumed dead. My husband and I came in from out-of-town immediately, posted on numerous websites, distributed flyers and posted signs in the surrounding area. The second sitter is not healthy enough to be in this profession, was not able to adequately search for the puppy and did not act quickly enough to recover the puppy. I also fault the 1st sitter for not finding someone else more competent. If you can't commit to caring for an animal in a professional agreement DON'T DO IT! Our sweet little puppy is gone and Rover is NOT insured.

I joined this site in hopes to get a job as a dog walker or a pet watcher. Once I joined the site, they made me get a background check and answer a bunch of questions. I felt safe knowing that I needed a background check and assumed the same goes for the pet owners. However, I was very wrong. I got a job offer from a man wanting to find someone to walk his dogs. He then messaged me asking for my personal number. I thought this was weird since you can directly message pet owners from the site without having to give any personal information out. He then asked me what I would like my pay to be and I thought this was odd as well (since you set your price on the site). After telling the man that I was comfortable with the price he already set, he then asked me to meet him somewhere so I could meet the dogs. I thought this was ok since Rover suggest meeting with the pet owners before the job. After setting a date to meet, the man then asked if I was comfortable being paid off the site. I was not comfortable with this and I thought it was strange. I did not reply to the man for a while, however, he continued to message me asking if I received his messages and continued to try to confirm a meeting with me. As a young college girl, this made me incredibly uncomfortable. I then went on the app and declined the job, but before I could decline, I was that his account was removed due to suspicious activity. I was enraged to know that this site does not require background checks for pet owners. I do not recommend this site for anyone wishing to become a pet sitter. It is dangerous and there is no way to know whether or not the owners are real and safe people.

I joined Rover because I absolutely love animals and I wanted to help out those during the pandemic. I've run into mostly scammers on the site. I also had to deal with people that ghost. I watched a dog last month and the stay was horrendous. I had to travel the next day for an emergency. The dog and my dog did not get along. I then got a booking to help out 3 dogs that were great. I did my best to let the person know when I couldn't come. Didn't end well.

Great sitter. The app asked me to confirm my repeating appointme to. It then double booked me and raised my rates. It is now randomly generating appointments. I have had to dispute charge and also block them from charging more.

I hired a sitter off rover recently. She completely neglected our animals and left our house a disgusting mess. Worse yet, after running a background check on her, we discovered she is a convicted felon. I am shocked that Rover would allow this. Especially when they claim to require background checks for sitters to qualify for site. I am now pursuing legal action.

I have personally never used them my neighbor I have never met before used them while they were out of town this weekend. The lady took the dogs for a walk and they got away from her at night and it took 5 minutes to get them and have been walking the dogs around for about 30 minutes looking for someone and couldn't find anyone tried calling the number on the tags again and finally got in touch with them and come to find out the hired someone on rover but tell me why there were 3 people at this ladies house if they hired 1 person to care for there dogs! Another reason I only trust a few people with my dogs and my kids so Rover you get -5 stars from me!

Their pet sitter lost the keys to our apartment on Christmas eve with us out of the country. Spent all day trying to get a locksmith to make keys so we could get our pets food and water. Rover was useless and used the tactic of having every correspondence sent by different people so you could not really follow what was being said or done. They then claimed that they are a "no fault" company and we were responsible for their pet sitter losing our keys. If the claim was over $250 - then they wanted a PayPal account or visa # from us before they would review the claim. WHY, when they are responsible for this entire mess. Totally corrupt organization in my opinion.

Rover offers ZERO SUPPORT in real time emergency situations. And in reality they take zero responsibility for anything. I don't trust the sitters because I don't trust who they're working for. Even the best sitters get BURNED so terribly by this corrupt company that it would make sense that they'd lose hope after a while.

Don't do it! Some nutty woman named Arisia (or something similar) walked my dog twice. Then she blew me off and has been billing me 26.00 a day. I tried to contact the company. No phone number to contact anyone. Tried to cancel through the website. Couldn't. It said I had to have a dog and a credit card on file. I called my credit card company. They locked those crazy people from my card and credited me. BUYER BE WARE! THEY WILL STEAL FROM YOU!

When we decided to use rover.com, we told a sitter named Laura that our husky was a 7 month old puppy with VERY high energy and if you turned your back to her, she would chew on things, etc. My husband pretty much tried talking her out of watching our dog but the woman said she had lots of experience and would be fine. Our dog was there for only 2 nights while we went out of town. Our last text to her was telling her what time we would arrive. My husband went in and got our pup and brought her out to the car. She had a deep scratch on her nose that the woman told him her little dog was playing without dog and our dog got hurt so she super glued it together to stop the bleeding. When we got home, our dog wasn't active, wouldn't stand up or run and play and was not herself. Then we got a text shortly after picking her up saying she walked our dog before we got there so hopefully she would be worn out for us. Our dog was not tired from walking, that has NEVER happened, she has more energy than our kids! Our dog layed around all night barely able to open her eyes and we pretty much had to pick her up to put her in her kennel. Our dog is a beautiful Siberian husky, black and white but she has no white on her and her collar is caked in dried mud. Our dog is so dirty so it makes us wonder if she made her sleep outside and stay outside the whole time. Rover doesn't have ANY bad reviews on their site and I think it's so wrong. If our dog is still this way in the morning, I will be taking off work to take her to the vet and having them do a toxicology screen on her to see what she was given, then I will contact a lawyer. Rover obviously doesn't care who watches your fur babies. Makes me so mad that people don't know what they are getting into when they order services through them. If you are in Oklahoma and type in zip code ******* and see a Laura with 18 years of experience, I HIGHLY SUGGEST YOU SCROLL RIGHT ON PAST HER!