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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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North Carolina
1 review
0 helpful votes
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I was very happy and thanks
June 17, 2022

Very happy and satisfied nice doing business with you all I am thinking about purchasing another bracelet in a different color

Date of experience: June 16, 2022
California
1 review
0 helpful votes
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Cat earrings
June 17, 2022

I got two pairs of cat earrings for my daughters. One set black and one set white pearls. My daughters LOVE them.

Date of experience: June 16, 2022
Florida
1 review
0 helpful votes
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Lovely Pieces
June 17, 2022

I ordered on behalf of my dad and we are pleased with the jewelry that we received.

Date of experience: June 16, 2022
France
1 review
0 helpful votes
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The ad graphics are much more beautiful than the ring I received. The sapphire was so dark it looked nearly black, which was disappointing. I decided to return it

Date of experience: June 16, 2022
Washington
1 review
0 helpful votes
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Lovely delicate necklace!
June 16, 2022

I bought the 14k gold chain with tiny pearls. I ordered the 16 inch chain and I absolutely love it.
Very, delicate and classic design.

Date of experience: June 16, 2022
North Carolina
1 review
0 helpful votes
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Excellent
June 16, 2022

Excellent site, good interaction. Prompt service and delivery.

Date of experience: June 16, 2022
Rhode Island
2 reviews
0 helpful votes
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Item was not what I expected.
June 16, 2022

Returning item as it was not quite what I was expecting.

Date of experience: June 16, 2022
Alabama
1 review
0 helpful votes
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Lower quality.
July 16, 2022
Updated review

Good, but not exceptional. Less refined than an identical item from years past. Disappointed, but not upset.

Date of experience: June 16, 2022

Good quality
June 8, 2022
Previous review

Good quality.

Date of experience: June 8, 2022
District of Columbia
1 review
0 helpful votes
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Beautifully Crafted
June 16, 2022

The Amber bee ring is not only beautiful but it is crafted in such a way that it will not catch on clothing.

Well done!

Date of experience: June 16, 2022
Arkansas
3 reviews
0 helpful votes
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Found on your website what I had liked in the catalogue. Sometimes it's not that easy.

Date of experience: June 16, 2022
Florida
1 review
0 helpful votes
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Starfish earrings
June 16, 2022

Looking forward to seeing my earrings. Can't wait to wear them.

Date of experience: June 16, 2022
Virginia
1 review
0 helpful votes
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Return on the way
June 16, 2022

Shopping online was easy. The product was received as stated and it looked great. Unfortunately, it was too small, I should have ordered a longer length so I returned the item and ordered the next longer length.

Date of experience: June 16, 2022
California
2 reviews
0 helpful votes
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Pretty anklet
June 16, 2022

Very easy ordering and fast. Great quality and perfect for my Maui vacation.

Date of experience: June 16, 2022
California
1 review
0 helpful votes
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Pearls beauty
June 16, 2022

I received the pearl and diamond pendant. I haven't
Wore it yet, but look forward to it.

Date of experience: June 16, 2022
Pennsylvania
1 review
0 helpful votes
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Lovely jewelry
June 16, 2022

I've ordered three lovely bracelets from you in the past and the ordering process is extremely easy and quick. As a senior citizen, I appreciate that! :)

Date of experience: June 16, 2022
Minnesota
1 review
0 helpful votes
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Great experience! My first order. Went smoothly! Shipped quickly. Beautiful rings!

Date of experience: June 16, 2022
Texas
1 review
0 helpful votes
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Easy and quick
June 16, 2022

Easy to order on line and received item one week after ordering.

Date of experience: June 16, 2022
Massachusetts
1 review
0 helpful votes
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————-//////—///-////////////////////////::::::::::

Date of experience: June 16, 2022
Florida
1 review
0 helpful votes
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Does not match picture
June 16, 2022

Picture was earrings of light blue and gold. What I received was dark blue and black! Ugh!

Date of experience: June 16, 2022
Texas
1 review
0 helpful votes
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What a piece of junk! It feels like gold painted plastic.

Date of experience: June 16, 2022