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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Colorado
1 review
0 helpful votes
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Satisfied Customer
June 18, 2022

The items that I purchased were delivered quickly and were not damaged. I also appreciate that I received free shipping to Hawaii which doesn't happen all the time with "Mainland" Companies. This was my first purchase from Ross-Simons and I would have no problem buying from them again.

Date of experience: June 18, 2022
Louisiana
1 review
0 helpful votes
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Great!
June 18, 2022

Great product for the value. Lots of great selection.

Date of experience: June 17, 2022
California
3 reviews
0 helpful votes
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Bee necklace
June 18, 2022

It was perfect. I love it. It was what I expected.

Date of experience: June 17, 2022
Georgia
1 review
0 helpful votes
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Beautiful Ring! Speedy Service!
Many compliments from friends when they see me wearing the ring.

Date of experience: June 17, 2022
Oregon
1 review
0 helpful votes
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Great
June 18, 2022

Had a good experience and love the earrings i got!

Date of experience: June 17, 2022
Texas
1 review
0 helpful votes
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Beautiful Pearls
June 17, 2022

Great. Easy and quick. R-S has always surpassed quality expectations.

Date of experience: June 17, 2022
Maryland
1 review
0 helpful votes
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The hoops are so tiny but beautiful, I love them, the stubs are a good size, they going to look good on my princess

Date of experience: June 17, 2022
Florida
1 review
0 helpful votes
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Beautiful Black Pearl
June 17, 2022

Great experience. Beautiful necklace. Love the. 30 white topaz is a nice touch. Have bought jewelry from this company before. Satisfied customer.

Date of experience: June 17, 2022
New Jersey
1 review
0 helpful votes
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Anklet
July 17, 2022

Nice but the stones are a little smaller then I thought, plus it just fit my ankle

Date of experience: June 17, 2022
Massachusetts
2 reviews
0 helpful votes
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Earrings are much smaller than expected and one has a defect.

Date of experience: June 17, 2022
Georgia
2 reviews
0 helpful votes
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Nice product, good pricing
June 17, 2022

Friendly user friendly web page, I like doing business with Ross-Simons. Good company.

Date of experience: June 17, 2022
Massachusetts
2 reviews
0 helpful votes
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Good experience thus far
June 17, 2022

Fairly navigable site, will depend upon speed of fulfillment & merch quality!

Date of experience: June 17, 2022
Massachusetts
1 review
0 helpful votes
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Little disappointed
June 17, 2022

The piece is pretty but not as vibrant as it showed on your website.

Date of experience: June 17, 2022
California
1 review
0 helpful votes
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Better than expected
June 17, 2022

My order came in super fast and what I ordered is much nicer than expected. Great quality and beautiful jewelry

Date of experience: June 17, 2022
North Carolina
1 review
0 helpful votes
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Excellent experience
June 17, 2022

Great customer service -t hey called to verify my purchase. Jewelry showed up looking just as expected. Will order again!

Date of experience: June 17, 2022
New York
1 review
0 helpful votes
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Ross-simons
June 17, 2022

Exceptional. Ross-simons always provides accurate photos of their catalog items.

Date of experience: June 17, 2022
Texas
1 review
0 helpful votes
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Fast Delivery
June 17, 2022

Item was exactly as I expected. I love my 1/2 carat earrings!

Date of experience: June 17, 2022
New York
1 review
0 helpful votes
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Excellent Quality
June 17, 2022
Updated review

Excellent quality and decent speed for shipping. My only complaint was that the "gift message" was printed on the invoice with the cost of the items, which typically is a no no.

Date of experience: June 17, 2022

Excellent!
June 10, 2022
Previous review

Excellent!

Date of experience: June 9, 2022
New Jersey
1 review
0 helpful votes
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Ordered lovely pearl earrings, fast shipping- packaged very nicely for safe delivery, the earrings are beautiful and have exceeded my expectations

Date of experience: June 17, 2022
Missouri
2 reviews
0 helpful votes
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Nice ring
June 17, 2022

The ring is pretty. Beware of using the measuring tool on the website. I ordered an 8 but the ring is too big for my ring finger. Will have to wear it on my middle finger

Date of experience: June 17, 2022