On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very nice...
Did not fit and returned...
Will be shopping again soon.
Easy app to shop on.
Stone missing from necklace.
Bad Necklace presentation, chain was tossed in a sandwich bag with another bag into the box
Not happy.
The effects of Covid 19 and coustermer services are still with us.
Always timely service. Quality pieces. I have order many items from Ross-Simons and love them all. Their website pictures depicting the item are accurate.
I have not yet received my order from 5/10/23 very disappointed!
My purchase was a mothers day gift. I ordered in April 27th, it came a day late, but when I follow the detailed tracking it spent days in one or more locations. Luckily I decided to call a week before to check on status since. They tracked it down and got it moving or it may have been even later. I had no communication since the order. When I purchased the item the estimated ship date allowed plenty of time to receive by Mothers Day. Heartbreaking to have to tell a special Mother, your gift is in the mail.
It was the the postal service, Ross Simmons used almost all of the time before ever shipping.
Enjoyed the earrings which took the place of the one I lost that my sister purchased for me.
I bought the bracelets as gifts. My mom and sis were very pleased with their Mother's day gifts.
The bracelet is beautiful but the ends show the wire and doesn't sit straight on your wrist, it twists a little. I wish the finish would have been done better. Overall I do love the material and it look good so I will be keeping it.
Ordered and received in a timely fashion. The ankle bracelet is as advertised.
Pleasant shopping experience
I could not expect better service. Thank you!
I was very happy to receive my order very fast and on time for Mother's Day and the jewelry was even better than the picture they had in their website.
Great sales and fantastic choices of good quality jewelry.
Special deals are so easily available.
When I received this item it looked nothing like the item shown in the picture. The necklace pendant was very small, in the picture the necklace pendant appears to look big. This was a rip off.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn of the issue with your order, this is not the experience we want for our customers. Quality and service is a priority for us. Many of our pieces are shipped in plastic bags then placed in the velvet pouch to best protect them during transit from tangling and can be removed for presentation purposes in the provided box.
Our records show two pre-paid USPS labels were provided for this return and a refund was processed upon receipt of the return. We have many representatives ready to help so our customers are not waiting long for responses. If you have any questions or need assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919.