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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Birthday earrings
May 24, 2023

Impressed with the size of the emeralds in the earrings.
Impressed with the craftsmanship of the earring settings.

Date of experience: May 24, 2023
California
1 review
1 helpful vote
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Satisfied customer
May 24, 2023

Easy business for online orders. Tracking provided. The products are awesome

Date of experience: May 24, 2023
Texas
1 review
1 helpful vote
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3-Strand Pearl Necklace
May 24, 2023

Received my order quickly and the quality for the price was excellent. I have been pleased with everything I have ordered over the years from Ross-Simons.

Date of experience: May 24, 2023
Massachusetts
1 review
1 helpful vote
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Sterling Bracelet
May 24, 2023

Ordering was easy…efficient… received update email…received item in just a few days!

Date of experience: May 24, 2023
Tennessee
2 reviews
1 helpful vote
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Previous customer
May 24, 2023

Bought from catalog years ago and liked the quality and decided to try another
Item.

Date of experience: May 24, 2023
Connecticut
3 reviews
0 helpful votes
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My daughter and I were very pleased with them; they were a graduation gift for her.

Date of experience: May 23, 2023
Pennsylvania
1 review
1 helpful vote
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Extremely happy wife
May 24, 2023

My wife was extremely happy when she opened her present and saw the necklace I bought from your site. She showed it off to all our kids who were home to celebrate her birthday. Shopping for it in your site was very easy as I knew what I wanted to get her and was able to find it quickly by using the search function. Will definitely be back to shop and buy more jewelry.

Date of experience: May 23, 2023
Texas
1 review
1 helpful vote
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Disappointed
May 23, 2023

I've purchased many things from Ross Simons over the years and loved everything!
This time the quality was not the same. I'm so sad

Date of experience: May 23, 2023
New Mexico
2 reviews
2 helpful votes
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Looks great on her ankle!
May 23, 2023

Quality is awesome, shimmers in the sun and looks great on her ankle. Love the fact that the gold will not rub away being 14K gold and is strong. Thank you so much

Date of experience: May 23, 2023
Georgia
1 review
1 helpful vote
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I had no problems. This company always does a good job.

Date of experience: May 23, 2023
Florida
1 review
1 helpful vote
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Evening Just Perfet
May 23, 2023
Updated review

Thes drop earrings are lovely and the colors of gold and red are stunning!

Date of experience: May 23, 2023

Great Buys
May 21, 2022
Previous review

Great Buys

Date of experience: May 21, 2022
California
2 reviews
1 helpful vote
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Leaf Ring.
May 22, 2023

Sadly this Ring is far too small ( narrow) This is the first time we have received an item " not as expected" from Ross Simons.

Date of experience: May 22, 2023
North Carolina
1 review
0 helpful votes
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Barely pink
May 22, 2023

The stone color is misrepresented as being a bright pink. They are pale and ugly. I will be returning.

Date of experience: May 22, 2023
Maryland
2 reviews
3 helpful votes
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Great Shopping Experience
May 22, 2023

I always enjoy my shopping experience with Ross-Simon's!

Date of experience: May 21, 2023
California
1 review
3 helpful votes
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I love your brand & product
May 22, 2023

All packages comes on time. They always update me thru email regarding my order.

Date of experience: May 21, 2023
Massachusetts
1 review
3 helpful votes
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Ross simons
May 22, 2023

My first Ross Simons online purchase. It will not be my last! Superb

Date of experience: May 21, 2023
Louisiana
1 review
3 helpful votes
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Good Review!
May 22, 2023

My experience was positive.

I had an excellent experience.

Date of experience: May 21, 2023
Ohio
1 review
1 helpful vote
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Gift selection.
May 21, 2023

A lovely gold chain and floating opals pendant for my sister's 90th birthday. Just what she asked for.

Date of experience: May 21, 2023
New Jersey
1 review
3 helpful votes
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Beware!
June 20, 2023
Updated review

The necklace I purchased for my nice was lovely, much tinier than expected but lovely.
However, not only did it arrive tangled to the point a jeweler had to untangle but the worst part was the invoice came with the gift.
There is an option for a gift note which I included. On the invoice is typed the gift note.
How very embarrassing!

Date of experience: May 21, 2023

Nice Quality!
May 11, 2023
Previous review

Nice Quality!

Date of experience: May 11, 2023
Connecticut
1 review
2 helpful votes
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Earrings
May 21, 2023
Updated review

Easy! No hassle. Plan to order again. These were exactly what i wanted!

Date of experience: May 21, 2023

Easy!
September 28, 2022
Previous review

Easy! So easy!

Date of experience: September 28, 2022