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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Ordered from this site, paid for 5 to 7 day shipping, 3 weeks later I am still waiting on my product and the consumer hotline number is never answered. When you can't get a hold of someone for a refund and you don't receive your product that's not only illegal but its beyond unprofessional and unconvinient. DO NOT ORDER FROM THIS SITE.
What a rip off! Scammers! If you need a return, they will only give you 10% of your money back or 20% for an exchange!
Dear emily,
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please provide us the Order Number? Then we will check the problem then provide a better solution for you.
Again, I am sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
My new favorite website! Affordable prices with free shipping. Great fashion clothing true to size and color
You market vintage style dresses which are nothing like the picture in fabric or style and you don't respond to emails regarding the problem. The buying process was a scam also by setting a postage amount and then a week later wanting $30 US more. I paid $85 US for a poor quality dress nothing like the representation and you have not responded to my emails and now the link has expired. NEVER AGAIN!
Dear Joanne,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
It's reasonable that you paid for the order on June 3 and it was sent out on June 18.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Ordered a couple of things - a shirt and a dress. They arrived at the end of the shipping window (25 business days). The dress is nice enough, except for the fact that the skirt was see-through even with the underskirt, but that's easily fixed by wearing a slip underneath. The shirt was okay, nothing special, but I really liked the print. I went in without super high expectations, so I'm not totally disappointed.
Doubt I'll order from here again. Items were kind of meh.
I've written maybe 5 reviews in my life and I actually went to the work of finding sites to comment on how terrible and illegitimate this company is. Everything comes from China and looks like a child's $1 costume from a yard sale. Absolutely, the WORST company I have EVER bought from! You have to submit help tickets and wait weeks for them to reply to get any customer service. Then, if you can convince them that the material sucks, and take pictures of all the clothing; then wait for them to reply. Then, you will be expected to pay the return shipping which will cost you anywhere from $35 to $100! I paid 65! Worthless company, and terrible merchandise, please never ever buy from this company! You'll regret it if you do!
-Danyale
Dear Danyale,
First, I want to offer my sincerest apologies to you for the issue.
Please check our warranty policy: http://www.rosegal.com/warranty-return/
If customer doesn't satisfied with our product and wants to return it back, he/she should provide the picture to us. After we checking the issue, we will provide the compensation accordingly.
Could you please provide the Order Number? We will check the order then provide a better solution to your satisfaction.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future. F you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
This is exactly why I don't shop online for clothes(first time). I ordered 4 garments I only received 3 and the three I did get are made of nylon see through crap that looks like $#*!. A 5 years probably made them! The quality? There is none! Never shop here NEVER! The good reviews are from their own people their phone is worthless and the email "TICKETS" are a bunch of Bull$#*!!
Dear Diana,
Thanks so much for your recent message.We sincerely apologize for any inconvenience that may have been caused.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
About the unship item, we have refunded the product value to your account, please kindly check it.
Regarding the quality issue, we have sent you an email, please check it and we will provide a better solution to solve the problem.
Again, I am sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I placed my order on 6/24 and just received it today 7/16, I can't believe it took 22 days! It was a no shipping cost order so I knew it would take forever so I decided to pay extra for faster shipping AND even paid extra for a tracking number which was completely useless! I got an email on 7/6 saying my order was shipped, 12 days later. Before receiving that email I had emailed customer service questioning the tracking of my package and pretty much got no where and was even told "you can cancel you order if you'd like". Instead of answering questions and satisfying customers you just offer to cancel the order... And to to it all off the quality of the product sucks pretty bad! The tops I bought look like something home made by someone with no experience. Very, very disappointed with the entire purchase. NEVER AGAIN!
Dear Maye,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
In addition, as you selected Standard Shipping and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
It's reasonable that you placed the order on June 25, the package was sent out on July 7, and you received the package on July 16.
We had sent an e-mail to you already, please check it and reply.If you are unsatisified with the product, we will provide a better solution for you.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Never received items charged to my credit card. Complaint tickets are a joke as they basically give you the run around and pretend that you didn't pay despite back up proof submitted. The phone number is a hoax and they don't list an address anywhere so you can't file a complaint with the BBB. Only responded once I filed a Paypal dispute.
Total hoax! Stay away!
Dear Elizabeth,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are so sorry for the delays in the delivery date supplier and we didn't schedule delivery.In this case we have refunded your payment to you on July 15. Please check your account.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Two weeks to receive a 3 to 7 day package, no email saying it was shipped, no response to multiple emails, half of the order not available and didn't message, email or refund it. Ya. Never again!
Dear Szarka,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you please check the order number then correct it? We will check the order then deal with all issues to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I recently reset my phone and my Google backup used my old address to autopilot the order form. I didn't realize the mistake until after I hit send. Within seconds I tried to cancel the order but I couldn't. I tried calling but no one ever answered. I ended up submitting a "ticket" 30 minutes after the order was sent in. They didn't reply within 24 hours like they promise. They didn't reply within 48 hours. At 1145pm on the 3rd day I got a response asking for my order number. I immediately sent it to the service rep. No response. 48 hours pass, no respond. On the 6th day I get a messages saying they can't find my order number in their system and to check again. I copy and paste (just like I did the first time) and sent it to the rep. No respond. The following day I get a message saying they still can't find my order number in their system and to check again. I send it to them again. The next day I get an email confirming my package was shipped and then I get a response saying that they can't help me because my package has already been shipped out. They have done nothing to help me but give me the run around. But "olivia" had no problem taking my money within SECONDS of the order going through.
Do not shop here. Run like the wind in the other direction!
Dear Jennifer,
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have sent you an email, please check it and we will provide a better slolution for you to resolve the issue.
We value your patronage and wish to continue serving you in the best way possible. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I love the dress I ordered on rosegal, perfect fit and looked lovely it was due to arrive up to 25 days later but instead arrived a week later and it was free shipping! Great value for a great product!
I do not understand why people are saying negative things about RoseGal. I love RoseGal. Cute clothing for a inexpensive prices and fast shipping. I made a purchase of 4 items. They came in two packages. Package 1 had 3 items and package 2 had the fourth item. Why I love about their shipping is when they notify you about your order being shipped they take a picture of your package and email you it. That is really cool and never seen that before. It reassured me that the package is being delivered to me. Package 1 came within a week and package 2 came 3 days after. I love RoseGal.
Where is my merchandise I paid for? I have tried numerous times to contact these people and no surprise there is no way of getting thru either email or phone. Pissed the f*** off. I want what I paid for or my money back or I will be taking action. SEND MY BELONGINGS! This beyond ridiculous and petty if this website is taking advantage of their consumer. If a negative # was optional for ratings I'd give it to rosegal without a doubt.
Dear Sarahtoga,
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
It's reasonable that you placed the order on July 2 and the package was sent out on July 21.
In addition, we have checked the paypal has refunded the payment for you on August 22. About the refund, we have sent an e-mail to you already, please check it and reply.We will deal with all issues for you.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I would STONGLY suggest you find what you are looking for on another website. I would give ZERO stars if that was an option!
I do a LOT of online ordering and occasionally have to return things, but from this site I needed to return EVERY item. We read the reviews that said order UP one size and we ordered Larges, even though we normally wear mediums.
EVERY item was still too small. (eleven items and NOTHING fit, even when ordered one size larger) The swimsuit cover-ups did not even cover our rear end, much less come to mid-thigh as pictured. I don't know how they get their pictures.
I started notifying them on June 5th that I needed a return shipping label (or instructions). I got an automated response saying I'd get another email within 24 hours, but never did. I contacted them again on June 19th, and again on the 24th of June. Each time I got a new ticket number, in an email that said don't respond to THIS email we will contact you, but NO RESPONSE ever came.
I have $169.00 worth of their items and NO WAY to return them.
PLEASE DO NOT ORDER FROM THIS COMPANY AND WASTE YOUR MONEY!
I get upset every time I see this package sitting here waiting... and I guess I am going to give it to a nearby charity so that it will do some good for SOMEONE and I can start to forget about this rip-off company.
Dear Alison,
We want to extend our sincere apologies for the problems you have experienced.
Could you please provide us the correct Order Number? Then we could be able to check the order and solve the problem as soon as possible.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
They send a piece of cloth! I am very angry I am pretty sure they are having fun with my money. They don't deserve any rating
Dear sandra,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you about the order, please check it and reply, we will deal with all issues efficiently.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I haven't really had any bad experiences with this site. I recently ordered some swimsuits from them and I got them in a little over two weeks- of course other orders have taken longer but nothing I got upset about. I also get tracking with the order that shows me when it ships out of China. Overall I have enjoyed using the site.
I ordered a bathing suit that has a strap in the back to tight the bathing suit up so it could be worn and I received it without the strap so I can't even wear the bathing suit. When I tried creating a solution ticket it just a runaround. They are not helpful at all, and so I have a bathing suit that I can't even wear. I would never order from them again. HORRIBLE customer service. Now I am going to have to go and find a bathing suit part and make it myself so that I can wear my bathing suit..
Dear Kelaila,
First, I want to offer my sincerest apologies to you for the issue.
About the quality issue, we had sent an e-mail to you and provided a better solution, please check it and reply, hope we can solve this issue soon.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 81$ worth of "Clothing" from them ( I put clothing in parenthesis cuz I have NEVER ordered clothing on line and had it show up being made of cheap a$$ tent nylon material that you can see thru). I only received HALF of my order and was SO PISSED about the product quality. Online the pics look GREAT and are super cute, so I thought Why NOT try it out? Yeah... worst mistake of my LIFE. I am currently OUT the 81$ and all they will do is continue to send me their warranty/return policy (which has nothing to do with the items I purchased. All it talks about is how you can't return intimates/swimwear) and offer an exchange/credit within their store... I want NOTHING from their store EVER AGAIN and I stated just that in my last email to them. I have yet to hear anything back from them. I actually reported them to the Better Business Bureau today that's how frustrated with them I am. gotta love their fake candid reviews they have implemented into the internet/their site. Unless you are a toddler, you most likely won't fit in any of their items, or you're trying to make a REALLY LITTLE see thru tent. Then by all means, purchase things from this company.
Dear rachel,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have received the package you returned back, and we have provided the refund to you.
About the issue, we have sent you an email, please check it. We will help you solve all problems efficiently.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Ordered a shirt and bathing suit for my granddaughter, both in large. Came yesterday and so small I don't know anyone small enough to fit in them. Very difficult to send back and not worth the time or money. Worst web site I have ever ordered from.
Dear Grace,
I want to extend my sincere apologies for the problems you have experienced.
Please check our warranty policy: http://www.rosegal.com/warranty-return/
Products under the following categories are not covered by the warranty and cannot be exchanged or refunded: "Sale", " Swimwear", "Lingerie", "Earrings" and any discounted items.
We had sent an e-mail to you about the issue, please check it and reply, we will resolve the problem to your satisfaction.
You are a valued customer, and we are committed to providing you with the best service possible. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Erin,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
It's reasonable that you placed the order on June 28 and it was sent out on July 16.
Regarding your order, we have sent you an email, please check it and we will help you solve all the problems efficiently.
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service