I'll give a better review*when I get my product that I ordered*on April 15th*that I never received!
I have been trying to return items since 11/6 the 1st ticket number given to me did not come with any clear instructions! So I started another ticket on 11/9 via a phone call to Rosegal. I specified I what I want to return & requested a RMA#. This is the response... in order to resolve this issue and as an exceptional gesture of good will we can offer you the following options:
A. Keep the item for a partial refund
1. Keep the item for a partial refund to Wallet
We can refund you 10 USD to your Rosegal Wallet for use on your future orders.
In addition we will reward you with extra points that you can use as discount towards your next purchase. (5 points for every 1 USD refunded).
Refunds to your Wallet will take up to 24 hours after being processed.
For more detailed information, please click on https://www.rosegal.com/m-article.htm?id=101
Learn more about points from http://user.rosegal.com/m-article-id-86.html
2. Keep the item for a partial refund to original payment account.
We can refund you 10 USD to your original payment account.
--For credit card refunds, please allow between 7-14 business days for the transaction to process. This time depends on your card issuing bank and is unfortunately beyond our control.
B. Return the item for Resend or Refund
3. Return the item to us in USA for Resend a New item
We can resend the same item in another size free of charge. For this, please provide us with the information below:
A. Your correct size.
B. Confirm your address:______________________
4. Return the item to us in USA for a product refund
We will refund you 45.37 USD once we have received your returned package.
We will offer you a prepared shipping label for your return. Kindly note that the prepaid label fee (5.99 USD) will be deducted from the final refund once we receive your items.
Now remind you I spoke with them on the phone & they know I want to return the entire order & why. I am beginning to think this is their way of getting out of a refund!
Dear Linda,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
For your issue，we have sent you the return label and return instruction.
Have you returned the items to us？
We also arranged the refund to you already.
Please kindly reply us.
We are awaiting your reply.
Rosegal Customer Service
ORDER IN APRIL 2017 AND ITS NOW THE END OF AUGUST 2017, NEVER RECEIVED MERCHANDISE AN THIS WHAT A MESSAGE THEY SEND LOOKS LIKE.
Dear Tina Gray,
We recently received your message on rosegal. Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers.
Please note your unique ticket ID: AT*******115. Our friendly Customer Support staff will review your ticket and provide a reply to you very soon. Generally, this is within 24 hours (except during weekends and public holidays).
You can conveniently review all of your previous and current support tickets:"https://support.rosegal.com/ticket/ticket/review?start_time=*******556&end_time=*******356&token=4035d*******d04bc56b6e9e*******ee&t=AT*******115".
Thank you very much for your kind patience and ongoing cooperation.
Many Thanks
Rosegal
Please do not reply to this email, it is automatically generated for each customer. Any emails sent to this address cannot be answered.
A BUNCH OF CRAP! DON'T BUY ANYTHING FROM THEM.
Dear TINA,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
AWESOME ABSOLUTELY love MY NEW SHIRT I have had many likes. Z************** order # and it is a beautiful purple
Dear jaime,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com again soon.
Rosegal Customer Service Team
I ordered 6 mermaid tail blankets on 12/28. I know that it can take a couple months to get your product, so I waited very patiently. After about two months, I received 2 mermaid tail blankets on two different days. I waited for another two weeks, but never received the other 4. I contacted them on 3/11 and asked them where my items were. They informed me that the shipping company is actually responsible for this loss which is sadly beyond their control. They told me if I mailed them $5, then I would receive my package within 10-25 business days, but they would not refund me any money because it is out of their control, and there is nothing they can do. I told me that I was not giving them any more money, and that I was going to report them to the federal trade commission, and they would give me 50% back. I was just told this, and have not received my 50% back yet, so we will see if they actually give it back or not. I should have looked at reviews first. Here is a link to the federal trade commission complaint center just in case anyone else got scammed. https://www.ftccomplaintassistant.gov/#&panel1-1
Dear Jenny,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
How do I return this
Dear sharla,
Thank you for taking the time to write your review. Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Best Regards,
Rosegal Customer Service Team
THE QUALITY OF THE CLOTHES AND PRICES AND THE SHIPPING IS PRETTY FAST TOO!
Upset
Dear Carolyn,
Thank you for recent comments.
Your order has been shipped out on July 25 and it is now on tranasport to you.
For more details, we have sent you an email with our solution, would you please check and reply it?
We look forward to hearing from you. Thank you.
Yours sincerely,
Rosegal Customer Service
Best price and excellent quality, and an amazing costumer service. Love it
You wonder why I feel so $#*!ing unwanted
Dear Sharon,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team will solve it for you. Could you please provide us your order number or email address registered on our website?
If any question, please email to [email protected] or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Dear Michele
Thank you for your comment.
We are sorry things have taken longer than expected.
Because it is international logistics, the transportation time will be longer.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service