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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I ordered 2 dresses for my daughters. I used the site's measurement guide, which was kind of ridiculous, since my 16 year old daughter is a skinny size 6, and the site had me order an XL, and a 2X for my 20 year old daughter who wears a 10. First, the dresses look nothing like the pictures! Second, the XL is way too small, and she fits in the 2X. They are very see through. They look cotton in the pictures, but are a nylon type fabric. My husband wont let her wear them except for over a bathing suit. I did expect the 3 week wait, but the UPS tracking number they sent was fake. That being said. I only paid 8 bucks each for the dresses, so I'm not too angry.
Never again will I order from this place. It truly sucks and the clothes were cheaply made and shipped in bags with not care what so ever. They would not refund all just 15% and I still haven't received it. I lost $50.00 in this order! Never Never Never will I order from this place!
Dear Teresa,
We regret any inconvenience or frustration that your experience has caused you.
Please kindly check our warranty policy: http://www.rosegal.com/warranty-return/
We have provided the steps to return the product back.
About your quality issue, we have sent an e-mail to you and provided a better solution. Please check it and reply.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
I had a good experience with Rosegal. I ordered 2 sweaters with logos on them. They arrived on time and had no damage prior to delivery. I've washed and worn them more than a couple times and there is no color fade/logo coming off. They are amazing and way cheaper than actual stores would charge. I definitely recommend this website to anybody looking for some good clothing with a low price.
I ordered a pair of the Rosegals's pants. Not only did it not take 7-10 business days but when I received them 3+ months later they came in the wrong size. I ordered a SMALL and I received a LARGE. The large waist size causes very unatractive gathering and bulging in the crotch area. Also the size chart was 100% inaccurate. For a large the lengths is not supposed to be only 26 inches from the crotch of the pants to the end of the legs. I got them today and for 3 hours I have been trying to get ahold of costomer service. The phone number doesn't pick up and so I've emailed them 2 times. I hope I can get it resolved but seeing all these reviews is making me lose hope in this website. I wouldn't suggest purchasing anything from this site no matter how cute and cheap it is.
Dear Brenna,
We regret any inconvenience or frustration that your experience has caused you.
After reviewing your order, we found out the size of the item you ordered is L.
About the size, we had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Rosegal.com Customer Service
The online images/description and what you actually get in the mail DO NOT go hand in hand. What you see is very nice quality clothing with a helpful size chart and great descriptions. What you get is a cheap version and very poorly sewn item that sometimes looks nothing like the item you viewed online, that will likely not even fit anyway as their size chart is inaccurate. And their return options are barely options at all.
I will say I was pleased with a couple pairs of shoes I ordered though, shoes are hard to screw up.
Dear cori,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Could you please kindly provide the Order Number to us? Then we will help you solve the problem as soon as possible.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com Customer Service
Worse customer service does not have a calling number that works and have spent 3 days trying to place my order... it very time consuming and its a waste of time.
Dear Olga,
First, I want to offer my sincerest apologies to you for the issue.
As we have time difference, we couldn't answer your phone in time.
In addition, please kindly note customer can't place the order on the phone. ​
About your order we have sent an email to check the situation, please check it and reply. We will resolve all issues for you.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Rosegal.com Customer Service
Would like to either get my money back or reciwve things i paid for. Cant get in touch with company. Dont know what to.do sooooooo pissed
Dear Amber,
I want to extend my sincere apologies for the problems you have experienced.
We have checked your order and found out your packages were delivered.
We had sent an e-mail to you already, please check it and reply.If you haven't received your package, we will deal with the issue soon based on our company policy.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Best Regards
Rosegal.com Customer Service
Its been a month since I ordered my 3 items which said it would take 7-10 business days, now they are telling me 25 business days. Its been a month! Never again. Got the items they was horrible, kid like sizes, all pieces of $#*!.
Dear april,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly check our warranty policy: http://www.rosegal.com/shipping/.
It is possible that you want your package was sent via Standard Shipping but you choosed Flat Rate Shipping.
Could you please provide the corrct order number to us? Then we could be able to check more information for you then solve the problem to your satisfaction.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
This is my first time ordering from this site, hopefully they don't let me down. I've been hearing good and bad comments toward it and I'm praying it all works out because all their items are super cute and I've never seen anything like it in other stores I've been too. I shall review my experience as soon has I receive my purchases.
I ordered 2 jumpsuits in April and to this day I haven't received anything! I emailed them so many times until I got over it and wanted my money back. I payed $30 and only received $14 back... THEY RIP YOU OFF! Don't order from this website.
Dear Xochitl,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly check our warranty policy: http://www.rosegal.com/warranty-return/
After reviewing your order, we found out you haven't purchased any insurance during the check-out.
Therefore we have provide 50% of the product value to you.
Regarding your order, we have sent you an email, please check it. We have provided a better solution to solve the problem.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal.com Customer Service
I never received my order. I contacted them several times to inquire about my order. They told me my order was shipped through USPS. The only response the company gave me was to contact the US Postal Service to see if they had it. The tracking number they sent me did not exist through any Postal Service. Once I responded that I did so and that every Postal Service, UPS FedEx, USPS etc. did not have it and I wanted a refund, they did not respond. This order was placed on November 4,2014. As of today (July 12,2015), I still have not heard from the company, received a refund or my product.
Dear Patience,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Unfortunately, it appears that your order has been lost on the way.
Regarding the issue, we have sent you an email and provided the solution. Please check it and reply.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Best Regards
Rosegal.com Customer Service
Horrible, horrible, horrible. The worst I've seen in all of my online shopping experiences. Ordered 12 items in March, 3 came in May, it's now July and we are still waiting. Tried calling the *******485 number and no one picks up. It just says mail box is full. Tried sending a complaint via email and you have to sign into your account first then it kicks you out. Will keep on working on getting my money back!
Dear C,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
About the items you haven't received, we have refunded to your account already. Please check your account.
In addition, we have sent you an email, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Rosegal.com Customer Service
Placed and order for 3 shirts in June- package shipped out a few weeks later and when I recieved it there was only 1 shirt! The email stated that all of my items were in the package! Needless to say I tried calling their phone number on the site-- PHONE NUMBER FOR CUSTOMER SERVICE DOES NOT WORK- it hangs up on you! I submitted a claim ticked and am awaiting a response but from what I read so far I think I will be contacting PayPal and my credit card company!
Dear Heidi,
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please provide your Order Number to us? Then we will check the package and offer the solution to you.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Best Regards
Rosegal.com Customer Service
Rosegal.com is an awful retailer. Not only did it take 6 weeks to receive my purchase, but the quality of the items are horrible. There are strings uncut and the sewing is not straight or connected. They're sizing is also super small. I won't fit the items I purchased. They don't respond to you through the site or email. There should be a disclaimer stating they ship from China and free or cheap shipping will take extra long. Please don't waste your money.
Dear J C,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best regards
Rosegal.com customer
ROSEGAL SHOULD NOT be allowed to operate as a business, I only received half my order, the items that I did receive were not made for an adult, not even a preteen, the items that I did receive were ripped, in general PISS POOR QUALITY! They charge shipping for your returns, and they only give you a percentage of what you paid back?!.!?,?, I don't even have a return address to send it to, save your time donate whatever money you were going to spend at ROSEGAL on a charity of your choice.
Dear Rachel,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have shipped your rest items in another package, the tracking number is IB14366422387358, please wait. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards
Rosegal.com customer
Products not received, no response, money lost. DO NOT USE THEM. VERY DISSAPOINTING> Been waiting a month since SHIPMENT! No customer service...
Dear estie,
I want to extend my sincere apologies for the problems you have experienced.
We have checked your order and found you provided the wromg address.And the order was probably delivered to the wrong address. Please note customers are fully responsible for indicating the right address.
We had sent an e-mail to you to resolve the problem to you, please check it and reply.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Best Regards
Rosegal.com Customer Service
I ordered 3 shirts on 6/12/2015 and I am still waiting on them! I contacted customer service twice and never got a reply. After my items were shipped customer service replied with a 6% off code for the next time I order, which will never happen! I am very dissatisfied with this company and will NEVER order anything from them again.
Dear Emily，
We regret any inconvenience or frustration that your experience has caused you.
Before shipping, we need 5-7 business days for quanlity checking, because we want to be sure our customer will get the product within good quanlity.
Total Delivery Time = Processing Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order.
It is reasonable that you placed order on June 13 and the order was sent out on June 24.
As you selected free Flat Rate Shipping, the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Regarding your order, we have sent you an email, please check it. We will help you solve all problems to your satisfaction.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
Recently, I wrote a review about a discrepancy I had over postage. They kept offering me half refund. It has taken about a week of emails back and forth but they have finally agreed to a full refund of the postage. I wouldn't say persistence paid because it was only when I succumbed and said 'ok you win' did they agree to the full refund. Go figure?! I have yet to see whether I receive it but in the meantime I am posting this to let people know they eventually have agreed to do the right thing.
Dear eileen,
I want to extend my sincere apologies for the problems you have experienced.
Please kindly provide your Order Number then we could check the refund for you and offer a better solution.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Best Regards
Rosegal.com Customer Service
I ordered a pair of flowy knit looking colorful pants for summer. From the picture they looked great. The pants I received were made out of some rain jacket cheap material. The threads were coming out of the seams everywhere and they were sized for a 10 year old. Will never but from here again!
Dear Stephanie,
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristy，
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.It's reasonable that you received your order in 3 weeks.
Regarding the issue of size and quality, we have sent you an email, please check it and we will solve all problems for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service