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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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DO NOT ORDER FROM Rosegal. I ordered a pair of pants and still have not received them. When I have inquired about them to trace a package, they responded and told me it was on back order and would ship out July 9th. Then without emailing again, I got a SECOND email with all the same exact wording, but it said July 17th. I have a feeling I will never see those pants. They also don't offer refunds, only credit to their site. UM- no thanks. I am going to keep trying, because of the principle of the matter. There is also a good chance I will go to my bank and out it in as fraud. I am a review girl and I am kicking myself for not reading these reviews BEFORE I spent the money.
TERRIBLE! DO NOT ORDER! The clothes do not fit appropriately. They will ship your order after you cancelled. Also, the quality of the clothes are terrible, paper thin!. YOU GET WHAT YOU PAY FOR. The buyer is responsible for return shipping (to HONG KONG, CHINA) and you only get a partial refund if the clothes do not fit.
First and last time ordering from Rosegal.com
Dear Brittany,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you to resolve the size issue, please check it and reply. We will solve all problems to your satisfaction.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service
I am very dissatisfied. I ordered three dresses. One arrived and fit, one arrived but was extremely too small, and a third, a Fourth of July dress I ordered well before the holiday never shipped out, I was not told it was going to ship out late and arrive after the holiday. I had to inquire about the dress myself as no one was going to tell me it was on backorder. If I had known that I wouldn't have ordered it. I am now going to be receiving my Fourth of July in August, initially I was offered the choice of getting a refund but then was quickly denied because it took me three days to respond over the holiday weekend. Very poor customer service to offer a refund and then deny it. The only way to inquire is through email, and clearly that is a half a world away because you don't get a response for a day or two. The aggravation and inconvenience of all of this is definitely not worth the dresses or anything else. In the future I will save my money and order from a reputable site that has good customer service and much better return policies.
Dear Megan,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding your order, we have sent you an emai and offer compensation for you. Please kindly check it, we will resolve the issue to your satisfaction.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Best Regards
Rosegal.com Customer Service
While their items look good and at an amazing price it goes to the saying you get (or don't get) what you pay for. I ordered a shirt on June 9. After contacting them it was finally shipped June 22. Today is July 9 and I am still waiting for my shirt to be delivered. It was a red white and blue for the 4th of July unfortunately it will be for 2016 (if I ever do get it)
Dear Pennie，
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment.
The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status.
If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
In addition, as you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Regarding your order, we have sent you an email, please check it.We will offer a better solution to you as a compensation.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com Customer Service
A casual summer frock I ordered from RoseGal arrived after waiting almost six weeks and endless requests for information. When I opened the package, the dress was not as pictured on the website and the material was maybe one step above the quality of a plastic grocery bag. Plus - the color and print was completely different than what was pictured. It looked like something that could be used as a kitchen table cloth in PeeWee's Playhouse. It was so hideous that I didn't bother to even try the dress on.
Unhappy with the purchase, I contacted RoseGal via their exasperating "Trouble Ticket" process for instructions to return the item. Bottom line - they would offer to refund 85% of the purchase price, plus I would have to pay to return the item to China because the item was not "defective." That was the most generous of three remedies offered by the company.
Buyers beware - much of the merchandise offered by RoseGal is shipped directly from Asia (China, Singapore, etc.). Communicating with them is aggravating due to the complicated "Trouble Ticket" process and the fact they do not have a good grasp of the English language.
I am amazed that anyone has had a positive experience with RoseGal and suspect the good reviews must be the product of RoseGal principals trying to "drum up" business. RoseGal gets a negative gazillion stars from me.
Dear Jennifer,
First, I want to offer my sincerest apologies to you for the issue.
Please kindly check our warranty policy here: http://www.sammydress.com/m-article-id-16.htm We have to deal with the product issue via some steps.
We had sent an e-mail to you and provide the solution of the problem, please check it and reply. Hope you can cooperate with us to resolve the issue efficiently.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Best Regards
Rosegal.com Customer Service
I ordered 4 dresses and 2 tank tops and in every other store I shopped at I am a small/medium. I received the clothes, they were the smallest medium I've EVER seen and literally none of it fits me. Looks like I will be donating everything. The quality of the material is terrible, cheap, and see through, and it took about 3 weeks to get it all.
Don't waste your time shopping here, the clothes were so cute online but such a disappointment when I received them. Never again.
Dear Lindsey,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
About the quality issue, we have sent you an email, please check it then we will solve the problem to your satisfaction.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Rosegal.com Customer Service
I ordered a shirt that I am sure everyone has seen all over the internet. I ordered it specifically for the fourth of July (red & white striped with blue bow on the back). I really only ordered it to wear for the 4th since I am really not into the color red. I ordered it on 6/23/15 expecting I would have it in time for then. While processing the order I realized that if I did not pay extra for shipping it could take a month to receive it. So, like a sucker I paid extra to have it shipped out sooner so that I would have it in plenty of time. However, that was NOT THE CASE! I posted a question on the site because it kept telling me that it was "processing" and I was cutting it close. I finally sent a message since I did not receive a response to the question I posted asking where it was. I received a response 48 hours later explaining that it was on back order or something and that it would be shipped out as soon as it was ready. They then gave me a couple of options I had at that point (exchange for another item or wait for it). Conveniently enough I got an email the next day telling me it was shipped out, that was on July 1st. Today is the 8th & I am still waiting! I just tracked the order and it's been sitting in Honolulu, HI since July 4th and as of the 6th is still there. I will never order from the site again due to this. It should really be more clearer that whether you pay extra for shipping or not that it's not going to come for a month. They advertise very cute clothes and would really like to order more from there, but again, because of this never will. At this rate I am skeptical if I will even like the shirt after all of this.
Dear Nicole,
I want to extend my sincere apologies for the problems you have experienced.
Before shipping, we need 5-7 business days for quanlity checking, because we want to be sure our customer will get the product within good quanlity.
Total Delivery Time = Processing Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order.
In addition, we had sent an e-mail to you already, please check it and reply.If you have any problem, we will provide a better solution to you based on our company policy.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
I do not write this review out of spite or anger, only to help others. I placed an order and paid extra for quicker shipping because I needed these items for an upcoming birthday. A week goes by with no communications whatsoever from rosegal.com and the order states that it is still processing. The only way to contact rosegal.com is through a form on the website. They say there is live chat, however I could not find any way to use as it always returned me to the form. I also tried calling the phone number only to get a recording that this party is not available and please leave a message which I did. So, I filled out the form asking why this order is still processing. I received a message back stating that one of the blouses that I order was out of stock. Dave offered me two solutions to my problem, 1. Wait a little longer and 2. Change my order. Dave did not make any mention as to why the rest of the order has not ship out considering it must be stock. I had to contact rosegal to find out about this item being "out of stock." I have asked Dave to cancel my order in full, and am currently waiting for his response. Considering this is a birthday present, I'm now going to have to find another clothing website, shop to find something similar, pay for expedited shipping, and just hope that rosegal.com will cancel my order and refund my money since my credit card has already been charged. Before ordering from rosegal, please consider trying to find a similar item elsewhere. I know that it is so inexpensive that you might be tempted to just place your order, but remember the words of Judge Marilyn Milian, "Sometimes the cheap turns out expensive."
UPDATE 7/19/2015: I did receive the items that I ordered. The sizes do indeed run very small. No receipt or packing slip included with the order to return. I still would not encourage people to shop with Rosegal.com, but I at least I did receive the items I ordered.
Dear Jodi,
We regret any inconvenience or frustration that your experience has caused you.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment.
The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status.
If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
It is reasonable that your placed the order on on July 29 and it was sent out on July 9.
Regarding the size issue, we have sent you an email, please check it and we will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Best Regards
Rosegal.com Customer Service
I have bought several items from this site and have not had a single issue. You do have to read the measurements as US sizes run different. But everything I have purchased has been quality items. If you select the free shipping it takes longer to get to you but the expedited shipping fees are cheaper than most US sites. I have turned several friends and family members onto this site and all have been very happy with the service and quality of the items they purchased. I will be a customer for years to come. Thank you Rosegal, for offering quality items at prices that I can afford! Please people you have to read the description of the item, the measurements, the processing time plus the shipping time (add those two together).
Poor products poor customer service no operating contact lost money
Dear Darlene,
We want to extend our sincere apologies for the problems you have experienced.
Please kindly provide your correct Order Number, we are willing to help you solve your problems efficiently.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com Customer Service
Order placed and have not received order as of todays date 7/7/15 Would like purchase or refund. NIkole Smith/*******@gmail.com
57BJ*******5735 Shipment Details
25-Jun-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES 35 Shipment Details
25-Jun-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES *******5735 Shipment Details
25-JBJ*******5735 Shipment Details
25-Jun-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES un-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES BJ*******5735 Shipment Details
25-Jun-2015 03:48 PM Departed Warehouse to Sort Facility.
25-Jun-2015 07:31 PM Shipment picked up.
26-Jun-2015 03:48 PM Departed Sort Facility to UNITED STATES
Dear Nikole,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
And the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Regarding your order, we have sent you an email, please check it and we will solve all the problems for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com Customer Service
Order a top specifically for 4th of July. Placed order on June 17,2015 and paid shipping for 6-8 day delivery, estimating delivery to be June 25th. They received my payment the same day as I received email confirmation of the payment. Today is July 7,2015 and my items are still not here. According to tracking they are in Hawaii - I live in Nebraska! I sent two tickets inquiring/complaining - no response. I will never order from them again! Seeking action to refund my purchase from my credit card, buyer protection. Had to purchase another outfit locally for the holiday party I attended, since my purchase from RoseGal had not arrived. DO NOT PURCHASE FROM THIS COMPANY!
Dear Toni,
We wish to take this opportunity to apologize to you for any inconvenience caused.
Before shipping, we need 5-7 business days for quanlity checking, because we want to be sure our customer will get the product within good quanlity.
Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.
Therefore, it is reasonable that your order was sent until 9 days after placing it.
In addition, paypal have refund your payment to you on July 31. Please kindly check your account.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Rosegal.com Customer Service
Absolutely terrible quality. I am trying to contact them to send everything back, but guess what? I cannot make any contact. I am considering legal action. Has anyone been successful in receiving a refund?
Lisa.
Dear Lisa,
I want to extend my sincere apologies for the problems you have experienced.
Could you please check your order number and correct it?
Regaiding this issue, we will offer a better solution to solve it as soon as possible.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal.com Customer Service
I absolutely love my dress I didn't read the reviews until after I ordered it and got scared but I paid for shipping which was next to nothing and I got it in 4 days even with the 4th of July weekend it fits perfect and I will deff be ordering again tha k you Rosegal.com for a dress I couldn't find any where else your first time orderer in Florida ♡♡
I am not pleased with this company. The clothes took a long time to ship and when I did get the first package items were missing, so I had to contact to have the second package sent. When everything arrived the clothes had strings coming off everywhere, the material was cheap and see-through, and the sizes did not fit. Now trying to return the items and get my money back has been extremely difficult.
Dear Sophia,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. Yhe delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Your order was sent out seperately on June 5 and June 16.It is normal they were delivered on June 11 and June 24.
In addition, we have provided solutions and return address to you when you asked to return products, but you didn't reply. Could you please check your ticket?
Regarding the quality issue, we have sent you an email, please check it and we will solve all problems for you soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal.com Customer Service
I placed an order over a month ago. Have not received my purchase, but yet my credit card was charged weeks ago. I have made several attempts to contact them with no response back at all. Will never purchase from them again, rip off it's not even worth the one star
Dear Michele，
I want to extend my sincere apologies for the problems you have experienced.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. Yhe delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
We had sent an e-mail to you already, please check it later.If you haven't received your package, we can resend or refund to you based on our company policy.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Best Regards
Rosegal.com Customer Service
This is a rip off company their sizes.are so small and you can not get and answer to return them I will get in touch Visa about the chargers and report them to Better Business Bureau
Dear valued customer,
First, I want to offer my sincerest apologies to you for the issue.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Besides, could you please give us your Order Number? We will then be able to solve the problem to your satisfaction.
There are still some inadequacy on your work, please give us a chance, we will do better.
Best Regards
Rosegal.com Customer Service
I was searching for swimsuits online and was attracted to rosegal for their prices. They had a few swimsuits that I absolutely loved and have been looking at other websites for the same ones (but rosegal was cheaper). I showed my boyfriend and he surprised me with 3. Two out of the 3 I liked but of those 2,1 of them didn't fit (it was way to big because he totally failed at ordering haha). Anyways, I wanted to do an exchange for 2 of them. FIRST OF ALL, I was completely confused at how their system worked. I've ordered online from many websites and have never had to send images of the items, open a ticket to get approval for the return. It was absolutely awful. Of course my boyfriend apologized because he didn't read the return policy (which is something he should've known to do but it happens). So after a span of several days (6/22 to 7/4 to be exact), I get the response saying
"Thank you for your pictures. We are sorry to tell you that we do not have the length on our website, please check this attachment.It is the size chart of Sexy Halter Hollow Out Solid Color One-Piece Women's Swimwear on our website. Here are 2 solutions in this case based on our policy and there is no need to return them.
1)Refund you 5usd to your wallet of rosegal
2) You can choose a new item which is at or below 10usd and then we will reship the item for you.
We are looking forward to your reply and thanks for your cooperation.
Best regards
Rose
Rosegal Customer Service
http://www.rosegal.com".
Honestly, I am to through with this company. I never asked for a return, and they completed disregarded the other swimsuit. I almost fell out of my chair laughing at the horrible solutions provided. The swimsuits were more than both 5 and 10 dollars. Because of my personality and my belief that he shouldn't have to pay money for something I can't even wear I am continuing to fight for my exchange (I feel bad that his surprised completely failed), but as for shopping with them again, NEVER EVER EVER! Please do not shop here!
Dear valued customer,
We are sorry for this inconvenience and empathise with your frustration of the problem.
Please check our warranty policy here: http://www.rosegal.com/warranty-return/ and kindly note products under the following categories are not covered by the warranty and cannot be exchanged or refunded: "Sale", " Swimwear", "Lingerie", "Earrings" and any discounted items.
In addition, please provide us your correct Order Number. Then we will offer a better solution to you.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
All items look cheap, bad quality, sizing is wrong. Is a total rip off! Now I'm trying to contact them to return everything and haven't got an answer..
Dear sandra，
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
In addition, we are extremely sorry to hear you are dissatisfied with the product.
Regaiding this issue we have sent you an email, please check it and we will solve all problems for you soon.
We wish to take this opportunity to apologize to you for any inconvenience caused.
Best Regards
Rosegal.com Customer Service
I've read other reviews and have come to this:. [Rosegal Rep],
Thanks for your message.
As you know, sometimes due to the weekends, there will be a little delay for us to reply your e-mail.
Also, we checked it for you and can find the details. May be you tracked it at the wrong website.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
THE HECK? Who cares if it's the weekends? Isn't there a person on patrol dealing with these orders? Here is some possibilities of there site scam:
-Con artists
-thieves
-use the money for other items
-to cheap to be true
I don't recommend this site to anyone. There are a bunch of other great stores, and why choose this one? Just stick with stores/sites you know of (and the stores/sites that make professional commercials ion TV).
Dear Valued Customer,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly give us the Order Number then we could be able to check the package status. If you haven't received your package yet, we can resend or refund to you based on our company policy.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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Dear Laura,
I want to extend my sincere apologies for the problems you have experienced.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
About the refund, we had sent an e-mail to you, please check it and reply. If you haven't received it, we will solve the problem soon.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com Customer Service