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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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If there was a negative number to rate them, I would. The items look nothing like as pictured. The quality is horrible. They make the return process so complicated that it's virtually impossible to get your money back. Sheer crap.
Company is horrible and doesn't care about you at all. My full order hasn't arrived and what has arrived is NOTHING of what they show on their site, sizing is nothing like they chart it to be, quality is awful its all made or cheap material and best of all THEY NEVER RESPOND TO CUSTOMER INQUIRIES they actually just close your ticket and hope you don't notice!
Dear Meaghan,
I want to extend my sincere apologies for the problems you have experienced.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
In addition, we had sent an e-mail to you already, please check it and reply.We hope you could communicate with us to solve the problem efficiently.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com Customer Service
THIS COMPANY IS THE SAME AS SAMMY DRESS... DO NOT BUY FROM THEM! Read the reviews on SammyDress as well as this one, they are one in the same, they are corrupt and very poor quality.
Poor quality goods, not as stated or pictured... impossible to contact the company to return. No paperwork at all with goods. Companies like this shouldnt be allowed to trade on GB sites,
Unless they adhere to the consumer laws like Long distance selling, according trading standards..
Dear Margaret
First, we want to offer our sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please check it later.
We will try our best to help you solve the probelm to your satisfaction, please give us a chance, we will do better.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal.com Customer Service
I purchased 3 blouses, after reading some reviews I sized up 1-2 sizes from what I normally wear. My very petite co-worker who is a size 5 with no boobs tried on one of the blouses marked as 2XL and it didn't even fit her. They showed up 3 weeks or so later, the white blouse had dirt stains on the front, back and lace sleeves. All 3 blouses looked very poorly made. I'm guessing this is probably child labor and why the sizes are so small, those poors kids are making sizes that fit them! They are hassling me about the return and only offering a $10 coupon... I don't want your cheap clothes, why offer up a coupon for more crap? Unacceptable. Then I read their return policies and the hassle of returning this crap back to China. There you have it folks... this is all out of China. Cheap knock off, counterfit junk capital of the world. Save your money... and time. This is a waste of both of them.
Dear Valued Customer,
We regret any inconvenience or frustration that your experience has caused you.
Please kindly provide us the Order Number, then we will solve the problem to your satisfaction.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com Customer Service
Placed and order 3weeks ago to have it by the 4th of july and they jus sent an email saying there jus now shipping my order and I was supposed to have my things in 3-5 days I'm pissed..
Dear Valued Customer,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have searched the order number you provided in our system but didn't find anything. Please recheck and update it then we could be able to solve the problem for you.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Rosegal.com Customer Service
SO I just received a dress and some pants from them and I am pissed and disappointed they are very cheaply made like the kinda stuff you would get at the flea market definitely didn't look as advertised I am usually a smart consumer but I really messed up with this. I filed a complaint but from reading other reviews probably will get no response. I would like a full refund but shipping the items back would cost me the same as what I spent if not more. BEWARE!
Dear leah,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Regarding your problem, we have sent you an email, please check it and we will solve all the issues for you soon.
There are still some inadequacy on your work, please give us a chance, we will do better.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal.com Customer Service
The quality is very good for the price. I would recommend purchasing from Rosegal. I have purchased many items in the past few months and have been very satisfied. However items do run small so be sure to order a size or two up. Shipping has always been fast in my experience, when ordering on a Friday Saturday or Sunday, processing takes longer which delays the shipping process. Read the reviews before purchasing an item as some items are cheaply made, I have found them to be very honest and helpful when making purchases of my own. I will continue to purchase from Rosegal in the future as long as quality and prices remain the same.
So this is my third review. I had finally received my shirt after about 4 months. On the top of the shirt, the collar is all uneven and there's threads hanging from underneath the short sleeves. I still am not able to login to the site because it won't let me click where you put your email and password. I was going to send it back but at this point it's worthless because it will probably be another hassle and cost more than what I actually paid for it. So PO'd right now at this company. I will be making a complaint to the BBB. How is this company still in business?
Dear Michelle,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have checked your package has been lost on the way and we resend it to you for free. Therefore you receive the new package after 4 months.
In addition, we have sent you an email to deal with the quality issue. Please check it later.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
Ordered several pieces from this site. The clothing was cheap, of the poorest quality and I did not receive all of the items I ordered and paid for. The clothing was sown incorrectly with crooked seams. Even the bathing suit straps were lop sided. I ordered the strapless bra and it never came. There is no live chat as they claim to have. There is no contact person to speak to and they do not respond to claims within the 24 hour period as they state on the website. I would like to start a class action lawsuit against this company for fraud. BUYERS BEWARE! DO NOT SHOP ON THIS SITE!
Dear Marlo,
First, I want to offer my sincerest apologies to you for the issue.
About the unship items we have refunded to you. Please check your paypal account.
We had sent an e-mail to you about the product you are not satisfied and wish you can cooperate with us to solve the problem.
Thanks for your understanding and assistance.
Best Regards
Rosegal.com Customer Service
Will never order from Rose gal again. Ordered my suit 2 weeks before vacation... Still waiting 3 weeks later. No contact, no way to call! Have sent 3 emails with no response back... do not order from this company a total scam! They need a minus stars scale...
Dear Valued Customer,
We regret any inconvenience or frustration that your experience has caused you.
Yhe delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Best Regards
Rosegal.com Customer Service
I ordered my items 3-4 weeks before I was leaving on vacation. I ordered the items specifically to have on my travels. It took 2 weeks before I even got word that the order had shipped and I did not receive the items until after my trip. This turn around time is unacceptable. Additionally, the items were very cheap, poor quality, and one pair of pants that was advertised to be long went to mid-calf. Unacceptable. I would NEVER order from them again.
Dear Michelle,
Thanks so much for your recent message.We sincerely apologize for any inconvenience that may have been caused.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Therefore it is reasonable that your package was received in 16 days.
Regarding the items you are not satisfied, we have sent you an email, please check it and we will solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com Customer Service
Placed an order on June 17th and now it's July 1st... no order received! Submitted a "Support ticket" to question the status because it is still showing "processing"... no response! I ordered the items for a holiday occasion. Based off the reviews and the lack of response, I think I made a bad choice.
What happened to my order? Money has been taken out of my account!
Dear Valued Customer,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com Customer Service
I ordered my bathing suit for months ago and I still have not received it and I can't even get in touch with anybody. The phone number does not even work and I have emailed complains and never received any sort of feedback or reply
Dear cindy ，
We regret any inconvenience or frustration that your experience has caused you.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com Customer Service
I cannot even believe what I received. I order online all the time and expected the clothing to be a little cheap because the price was great but OMG, the worst I've ever gotten online shopping. I ordered these two dresses that I thought I was going to have to go to a play or somewhere super fancy to wear them, but I'll be lucky if I can even reuse the fabric. Sooooo freaking bad I can't believe it. Wish i read reviews first. DO NOT SHOP HERE EVERRRR!
Dear Amanda ，
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Rosegal.com Customer Service
This company is a rip off. Not only is it unorganized but the clothing is very cheap and is nothing like the pictures. The sizes are way off and the patterns in the pictures on clothing are nothing like the product received. I ordered a number of items from this company and only received half of what I paid for. Instead of sending me the rest of my order they refunded me solely on a few of the items, when they should of refunded me on shipping as well. I would not recommend ordering from this place, there are better sites and clothing out there.
Dear Jennifer，
We regret any inconvenience or frustration that your experience has caused you.
Could you plese provide us the order number then we could deal with the issue efficiently?
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this.
Our communication fell short of the usual standard and, for that, we sincerely apologize.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com Customer Service
Clothing is cheaply made. Sizes run extremely small. Clothing is made for Asian buyers of which they don't make clear unless you have an issue. Tops aren't as long as shown and the wrong color. I was charged for my order but it hasn't shipped in 8 days even though I ordered with expedited shipping. Also, they review all comments and don't post anything negative. Their positive feedback appear to be written by them as the spelling and grammar is the same as the poor grammar and spelling On their website. This company is outside of the U.S. Therefore they make it difficult to make exchanges, returns, etc. if you don't want to lose your money, don't make any purchases from Rosegal. I will be disputing my purchase with my bank.
Dear Susan,
We regret any inconvenience or frustration that your experience has caused you.
Total Delivery Time = Processing Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.
Then we will send your package via Expedited Shipping.The standard delivery time will be around 3-7 business days after dispatch.
We have refunded your payment on July 31, please check your credit card account.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Rosegal.com Customer Service
Very cute pictures of clothes at great prices - total scam! The pictures look like lovely cotton material but are really nasty nylon (tells you in small print) and sizing is unbelievably off! Very unfriendly site for complaints, they do not do full refunds and you have to pay to return to China. I made a major error that I normally don't do and that is to just be persuaded by the photos and not checking up on an unknown website - and boy am I paying for it now. Please read other reviews and see that most are saying the same thing. Keep your money and don't shop this website.
Dear Laurie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
I ordered (8) items which looked nicely made from the website. I just received them and more than half of them look like a kid made them... Fabric is horrible and they look nothing like the pictures. I expected the items to be a little cheaply made due to the fact that the prices were so cheap but i did not expect the horrible quality i received. I also am missing two of my items. I have put (2) tickets in to try to see what happened to the rest of my order this morning... We shall see how it works...
Dear Kelly,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
Recibí un mono vestido, la talla no es correcta y solo quiero que me cambien la talla tengo el envoltorio pero el tique no e si es el que debo de imprimir del correo electrónico como lo que pedí o como lo hago y donde lo envió y decir que quiero una m en vez de la s que no me viene. Gracias
Dear Amparo，
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please let us know the order number then we could deal with the issue soon.
In addition, we offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Vishi,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are extremely sorry to hear you are dissatisfied with the product. We would like to work together to resolve the issue to your satisfaction.
Regarding the quality issue, we have sent an email to you, please check it.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Rosegal.com Customer Service