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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered 4 items, they came in as much time as I would expect to ship from China to the US, but between 2 tank tops, 1 dress & a pair of 76cent earrings, the only thing I can wear are the earrings (which ultimately are now a $39 pair of earrings). Nothing has sizes in it, or any tags for that matter, so who knows if the "size" is even what I ordered or just what they had enough fabric to make. The fabrics are not "20% cotton/80% rayon" or "70% cotton/30% rayon" they seriously feel like 100% nylon- think parachute. I have been sewing for most of my life & own a formal dress shop, I know fabrics and these are the cheapest of the cheap! Save your money and spend it on a quality item that costs a bit more.
Instead of writing to the customers interested in Rosegal... I'm just going to post the EXACT email I sent to Rosegal.
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I just want to say I just FINALLY got the shirt I ordered from a month ago and its the worst fitting, worst quality of shirt I have ever ordered from someone (oh it already has holes and I haven't even worn it). I made the mistake of ordering before looking at the reviews and I will make sure to let everyone I know who is interested in ordering not to waste their time and money with y'all. The shirt I got was supposed to be for the 4th of July and due to the fact it's hideous and fits HORRIBLY, even after trying to alter it, I will have to go find something else to wear... with a week to spare (and might I remind y'all I ordered this shirt the end of MAY and got it FRIDAY(6-26-15)! THAT IS RIDICULOUS!
Thank you for wasting my money and I will make sure no one I know does the same!
A VERY displeased customer
Dear Kerri,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal.com customer service
How do I get ahold of them!?!? I called and no answer there's also no email address!?!?!? I'm missing 2 shirts from my order and want to know where they are!?! Only half my order came!
Dear Whitney,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
I placed an order two weeks ago and have had no word on my order. When I check the site it says that there is no record of me even ordering anythibg, even though the money was drafter from my account. I have sent a ticket and have not gotten a response still. I have lost weight and found their site filled with really super cute affordable clothing items that I thought when w my budget allowed again I would buy more from. But at this point I'm really Leary of purchasing from them again.
Dear Sarah,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
I ordered several items in January of 2015 and I only received one item after three months of waiting. For the benefit of the doubt, I waited for the rest of the items to arrive until I gave up and finally reached out to their customer service. I was told that to ensure the arrival of the orders, I should have purchased/paid for their delivery insurance. I was even told to go to my local post office (like I have all the time in the world) to check if my package has arrived. My Turtleneck (one out of seven items that I ordered in Winter) arrived in Spring when it is no longer useful. My Turtleneck only costs $ 12.41 but came out to $31.28 because I did not get refunded for the other items I did not receive. What a waste of my money and time. Makes me wonder if all companies based in China or anything that you order from China is unreliable and untrustworthy as Rosegal.com. Buyers beware.
Dear Annabelle,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
I ordered a small/medium romper and received like an extra large or something, it is huge. Then I ordered a white dress and it is completely see through and unwearable with strings hanging off of it. Nothing like the picture. And customer service is not friendly.
EDIT: Its funny ya'll say u get small sizes everything Ive ordered has come an extra large when Im $#*!ing tiny. Wtf
Dear Kelsey,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your orders, we have sent you an email, please check it and we will solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com customer service
It's a great combination! Good prices! The delivery time of my products was reasonable, and the products itself are great! I will buy from them again soon!
I ordered a tank top (4th themed size M) and a bikini (also M) on June 6th and paid via PayPal for the order & expedited shipping. I usually wear a 12-14 in girls. I received an email the following day that included a photo of my package. No tracking #, which I had also paid for. The package arrived 3 weeks later containing only the bikini, size S. Ugh. And it won't even fit my 13 year old! I filed a "trouble ticket" online (which says will be answered within 24 hours) last week, still no answer and it won't allow me to file another. The link no longer works. Also, I just checked PayPal, and the Merchant ID has been changed from "Rosegalc" to "Olivia". Looks like Olivia has taken our money and run. I'm going to attempt to contact PayPal and see if I can get something back. From now on I WILL ALWAYS check reviews before spending money online. If it seems too good to be true...
Dear Jen,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
I've never been so disappointed in a company and felt so scam as I have purchasing from Rosegal. First of all, it took way to long to receive my package (close to a month). Then when I finally got the package, it was disappointing. The photos online lead you to believe you are getting a quality product compared to the actual purchases you receive. Clothing is made from the cheapest material and received in such poor quality with horrible wrinkles from trying to shove everything into the cheapest packaging. When I went back to look for a return policy, there wasn't anything.
Absolutely terrible, they need to be stopped.
Dear Catie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com customer service
http://www.ripoffreport.com/c/202/stores/clothing-stores--- the only way to stop a company like this is to use these websites and report them. Im reporting them on several websites as well as to my bank
Dear Sara,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please kindly tell us your order number or your email address, we will check it and solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com customer service
I was extremely pleases with my order. I bought a bunch of jewelry and a hat from Rose Gal and everything was great quality especially for the price I paid. Customer service was quick to answer any of my questions. Shipping was fast. It was an all around great experience and I will be going back in the future.
Do not order from these people! I ordered 2 of the same dressed for my daughters to wear at a school function. They don't match and the sizes are way off. They arrived dirty, like they were sitting in a warehouse unwrapped prior to shipping. The quality of the material and construction is extremely poor. I am trying to get a refund and they are now ignoring me completely after multiple attempts to contact customer service. Im hoping to get a resolution through my credit card company I dont know what else to do. They claim that "you can shop with confidence" because the items are returnable. This has to be illegal!
Dear Lisa,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an emai, please check it and we will solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal.com customer service
Sure the clothes are cute, and cheap, but I'd rather go with a trusted seller than buy with these people ever again! First of all, the material on the clothing is really cheap and shoddily put together. The sizing obviously is asian sizing, which I knew considering the stuff comes from China, but it's completely off base from the conversion table they provide. And it costs more money to return the items than purchasing the item costs.
The most aggravating though is that I wrote honest reviews of the items I had purchased. Of which 2 were actually positive. Well out of the about 10 reviews I wrote, only those 2 with the positive reviews were posted! So the reviews are unreliable as they clearly eliminate all the negative reviews. Considering I highly rely on reviews when making my purchases, I felt this was incredibly deceitful and unethical. I'll never buy through them again.
Dear Karla,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
Rose Gal is a scam.
My order was missing half of what i paid for. The sizing is so $#*!ed up - I ordered a large to be safe and it's comparable to an XS shirt. The had hidden costs and shipping fees. Their contact / support center is terrible, I have emailed multiple times and have gotten nothing back. The quality is awful, so cheap. You can tell it's made in china. Frayed strings coming off the clothes. My short's didn't even have the hole in them from the button to do up. I am so disgusted by this company - it is a scam! Please I wish I had looked up reviews before I wasted my money of this piece of $#*! company. WARN YOUR FRIENDS TOO!
Dear Kris,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
Why did I not received my order completely. I never received the watch and bracelet I ordered. I am not very happy. I had eaxpeditead shipment and it took forever to reach me then I had 2 items missing.
Dear SUSIE,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your watch and bracelet, we still have not shipped them out, We will ship them soon, please wait.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
I ordered a swimsuit May 5th, it is now June 26th and still it has not arrived. I'm not even going to bother trying to resolve the issue after reading these reviews; it seems like it will only be a headache and won't get me anywhere. I'm lucky I only ordered one small item for $20. I'm only writing this review to add that yes, one more person has been completely ripped off by this company. Make sure to tell your friends so they aren't ripped off as well!
Dear Shawn,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
Well. I just got on Rosegal's site to place a rather large order, but after reading these comments I think that I will just go elsewhere. What a shame since the pictures of the items were so cute and so cheap. I agree that it goes to show you that you get what you pay for. Thank-you to those that gave your comments to save the rest of us from what appears to be a pure hell experience. I know that I certainly appreciate it.
Dear Kathy,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
Rosegal.com has incredible clothes and accessories and best of all, low prices.
-my first order got late to arrived, because my local postal service lost it, but it arrived indeed.
-my second order, i paid for tracking number on flat rate shipping (its cheap to pay a tracking number) and it arrived less than a month later (its understandable because almost all orders are send from China, and in my case, to Mexico)
-third time, i got an offer to pay less on expedited shipping, it takes less than a week arriving home :) (i placed order on june 1st and it arrived on june 6th)
Read tips below
Ordered 1 women's top (July 4th themed) and 2 women's swimsuits. They sent me a defective top - big red stripe missing from the back (picture the flag and take away one of the red bars... looks stupid right?). The women's swimsuits I ordered were size Large and wouldn't fit a women over the age of 12! Sent in a photo of the top through the Support Center option and got back a form letter with a link to their refund/exchange policy. No refunds on swimsuits...
Dear Ellen,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
Worst experience of my life trying to create a ticket for my 3 missing items that I PAID FOR. I have now created 3 "tickets" for customer support without a response. When I try to view my ticket status is always say. Ticket closed, or ticket not found. The two items I did receive were nothing like the picture. Total scam and rip off. DO NOT ORDER FROM THIS WEBSITE.
Dear Bri,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com customer service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cheryl,
I want to start by thanking you for notifying us about the issue.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com customer service