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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I ordered the wrong size of trousers (a few pairs) and was told as it was the size I ordered, I was not eligible for a refund. The response was this, "We sent the right size according to your choice so, it is your fault as you said, sorry to inform you we couldn't refund it." I am currently awaiting a response regarding the possibility of an exchange however, they responded to me a lot quicker in the past than I have waited so far.
Seriously. I have bought so many outfits from this site and I love them all. The price is great and the quality is good too. You really can't go wrong if you pay attention to the sizing chart and measurements. I've worn a few of the outfits I've bought so far from Rose Gal and I've received many compliments! I'm so thrilled that I found this site! Also, the customer service is really friendly too. Always a bonus! I'm hooked!
I love Rosegal, but you must inform yourself before you order. First of all, the shipping can take a LONG time, so beware. I only order when I'm in no rush to receive my purchase (like 2-3 months before I plan on wearing the items. With that being said, sometimes, I'll be surprised by fast shipping. But, this in NOT the norm. Secondly, most of the sizes run a little small, so if you're in doubt, order a size up. The One Size items (xsmall-medium) usually fit me every time, but I'm a size small-medium. For individual-sized items, I usually order a large. Finally, don't expect Nordstrom's quality merchandise for these prices. I've scored many super cute deals through Rosegal, but I handwash and air dry my delicate clothes to make them last. If this is not for you, then don't order from them. I've never tried returning. I ordered a cute swimsuit and the top was too snug; I ended up giving it to a friend instead of trying to deal with the returns system. I didn't even read the reviews, but I figured it would be difficult with an international seller. Besides the swimsuit was like $14 so it was not a huge loss, and my friend loved the gift. Be realistic.
Rip off! Worst quality ever, DO NOT BUY! Still fighting with Rosegal about my return. Its been 4 months already
Clothes are cheap, run super small, and will not let you return even though they say you can. Save your time and money!
Dear Monica,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com customer service
I've contacted them 3 times and they just keep saying i'll get my order and it's my fault because i didn't pay for shipping that includes tracking. I would think if the client never receives the product that the company would reimburse them or resend the product but nope! Worst company ever!
Dear Jenn,
Thank you so much for informing us of this issue.
Your order was separated into 2 packages, they were shipped out on 2015-06-02 and 2015-06-15, generally they will arrive in around one month, but please understand this is just the estimate time. The exact shipping time is beyond our control and it depends on the courier company.
We have already sent you an email with the solutions in it, please check it. We hope we will resolve this matter together soon.
Thank you again for bringing these matters to our attention.
We regret any inconvenience or frustration that your experience has caused you.
Best Regards
Customer Service
The online ordering site of my dreams! So many choices from dresses to shoes to everything. LOVE IT! The price's are amazing. I didn't think that it would ever be possible to spend $100 and have over 8 different outfits to choose from. Their customer service is also wonderful. One of the dresses i ordered had a very small hole in it. When i got in touch with them about doing a return they gave me two options; i could keep the item and they will put money on my account to use for a new purchase or i could send the item back for a full refund. But seriously who lets you keep an item and then they pay you to keep it? Its pretty great if you ask me! Give it a try i assure that you wont be disappointed :)
I ordered cause the product and price seemed great
The size was fine and it looked the same but the material is thin, you get what you pay for. Sent from china... one other thing i researched my exact purchase online and realized that 3-4 other online clothing sites also sell the exact same dress same price...
Definitely made in factories that prob pay employees next to nothing.
This is the reason why i would not purchase again..
Please everybody SAVE YOUR MONEY and buy from somewhere else! I ordered a 4th of July tank top on June 8th and got it after the 4th. I guess it doesn't matter because it is the STRANGEST fit I have EVER seen in my entire life! I'm 5'10" athletic build and I swear to you I can wear smalls, mediums, larges and x-large depending on how stuff is made and how I want it to fit my body. Well I got a large and it is SOO SHORT and so oddly made that it wouldn't fit ANYBODY'S BODY RIGHT! NEVER BUY FROM THIS PLACE! I had to give it "1 STAR" in order to rate it, but I wouldn't even give it that! JUNK!
This is by far the biggest scam I've ever seen. Totally cheap. Made by children. You can't get ahold of anyone to return product. I ordered xtra large just to be safe and the size is an xtra small in any department store. Totally despicable. ABSOLUTELY LIVID.
Dear Sara,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I agree with several of the other reviews. If I read any of them before ordering from rosegal, I wouldn't have made the purchase. Their customer service is the worst I have ever experienced. The clothes I ordered were cheap-see through and several sizes too small. I just wanted to return my clothing and you can send your clothes back to China at your cost and they'll give you a small portion of what you paid. They wanted me to take pictures of my clothing to show it was see through so they could send it to their manufacturer then they'd get back to me. After dealing with this for almost 2 months I have no real solution. I can spend more money to send it back or keep clothes I can never wear. DO NOT BUY ANYTHING FROM THIS SITE!
Dear Jen,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please check our warranty policy: http://www.rosegal.com/warranty-return/.If the customer doesn't satisified with the product and want to return it back, he/she should provide the picture of it. After checking the issue, we will provide the compensation accordingly.
In addition, could you please provide the Order Number? Then we will check the order then solve all the issues to your satisfaction.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Always feel free to shop online, but I saw the variety of things they sell and try. I bought 3 times and everything has come to me. The clothes and shoes I bought've loved. Truth recommend for the variety and quality that sells.
I usually don't take the time to write reviews but this company has frustrated me with the lack of customer service. Please do not order from them unless you are willing to lose the money on a gamble. The shirt I ordered for my daughter did not look at all like the advertised item on the site... it was cheap quality fabric and poorly made. The image on the site appeared to be a sweater type fabric with a nice knitted hem but the item I received only had the hem serged and turned up. The fabric on the item I received looked like netting I could go fishing with.
Dear Anja,
First, I want to offer my sincerest apologies to you for the issue.
We have refunded full of the product value to you already. About more detail of the refund, we had sent an e-mail to you, please check it and reply.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ORDERED TWO DRESSES. THEY ARE HORRIBLE AND CHEAP! THE QUALITY IS DESPICABLE! I EVEN PAID EXTRA FOR EXPEDITED SHIPPING AND IT STILL TOOK OVER A MONTH TO GET TO ME. WHEN I CONTACTED THEM THROUGH EMAIL, THEY SAID THEY COULD NOT REFUND THE SHIPPING AS IT WAS PAID THROUGH A DIFFERENT COMPANY. I SAW AN ADVERTISEMENT ON FACEBOOK AND THE CLOTHING LOOKED CUTE AND SO I ORDERED. WHAT I RECEIVE WAS SO CHEAP AND TERRIBLE QUALITY, LOOKED NOTHING LIKE WHAT WAS FEATURED! I WISH I READ THE REVIEWS BEFORE ORDERING. I AM GOING TO CONTACT VISA ABOUT FRAUD! THE DRESSES ARE ABSOLUTELY HORRIBLE! SHAME ON THIS COMPANY!
LOOKS LIKE IT WAS MADE BY CHILDREN!
AGAIN, DO NOT ORDER ANYTHING FROM THEM! IT WILL BE A WASTE OF YOUR MONEY!
Dear K,
We regret any inconvenience or frustration that your experience has caused you.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-15 business days to process.
In addition, as you selected Standard Shipping and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
It is reasonable that you placed the order on June 18, it was sent out on July 8 and you received the package on July 18.
We had sent an e-mail to you and provided a better solution to resolve the issue, please check it and reply.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 4 sun dresses from this company. It took so long to receive then in the mail, I had totally forgotten that I ordered them. So I tried them on... smh these sizes are a joke. My 5 year old daughter couldn't fit them. They don't answer the phone and emailing them is a joke as well they keep replying with the same message read the warranty/return policy.
Dear crystal,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
As you selected Standard Shipping and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
It's reasonable that you placed the order on June 20, the package was sent out on June 22 and you received the package on July 6.
In addition, we offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I did receive my order on time but my Large was like an extra extra small the quality of the closest cheap but obviously you should know that because you're paying very little I won't order again because the sizes are incorrect
Dear jackie,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
In addition, please provide us your Order Number. We will provide a better solution to resolve the issue.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I was so excited when ordering from this website and couldn't wait for my items to arrive. When they did I was even more delighted. They looked exactly like the pictures, and fit perfectly. The offer size charts that help you find what size you are, and the customer service is great and fast.
Very cheap nasty clothing. Items arrive nothing like the photos.and appear to be made by children. Do not order through this site.
Dear Sharonda,
First, I want to offer my sincerest apologies to you for the issue.
We are extremely sorry to hear you are dissatisfied with the size and quality of the product.
Could you please provide us the Order Number? Then we could be able to check the issue and reslove the problem as soon as possible.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
This site totally SUCKS! Sizes don't match they take forever to send you your stuff then they send the wrong size! Like really! NEVER AGAIN! U can't contact them for or about anything! I was loving the inexpensive clothes and cute chic styles but then... TO GOOD TO BE TRUE!
Dear Christine,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please kindly provide the Order Number to us. We will deal with all the issues to your satisfaction.
In addition, because we have time difference, sometims we couldn't respond the phone in time.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I order online all the time that is how I truly shop. I did not receive one of my items and a sweater I ordered came in pieces and had hot even been put together. I could not get the company to do anything about it. I have never seen anything like this
Dear Judy,
I want to extend my sincere apologies for the problems you have experienced.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods.
We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
Could you please provide us the Order Number? We will check the missing item then provide the compensation accordingly.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lynn,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service