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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I was kinda skeptical at first because some of the pricing seemed too good to be true, but I was happily surprised to find that the items I bought were very decent. The shirt I got was a little fuzzy in terms of the image printed on it, but it isn't so bad that I can't wear it. I also bought a kimono that is gorgeous and pretty well made. The free shipping really sells me. The items smelled funny, kinda like smoke, but that aired out within two days. Overall, I didn't have any trouble and got what I expected for the price. Sizing was on target too.
Rosegal has great products and accessories which i have ordered many for myself and family. The images on the site are exactly what i received with no damage or misrepresentation. Shipping time is good and packaging is very secure. Customer service is prompt and helpful when i have any questions or issues. I will definitely continue to shop with Rosegal
I have bought most of my products on line for years and this Company is by far the worst service and product quality
DO NOT WASTE YOUR MONEY! I bought two bathing suits, spent $50. Both arrived damaged and with rips even stains on them. No tags, just thrown in a little bag with a sku number on them. They were so cheap that the threads were coming apart in the seams and hems. Ordered XL... it is a medium at best! Package came from China! Tried to deal with returns and got someone who barely speaks English. It took 5 days to even get a response that made sense... and what do they say? "May I advise you give to friend as gift or sell it? Then you reorder new suits and I give discount code to you". I kid you not... exact quoted sentences. To return... They want me to pay to ship them back to China and then pay to have them shipped back to me again. Or pay shipping back to China and then take a partial refund for the return. Or better yet just give away the crap defects and the. Pay them for more shoddy merchandise. Ridiculous! COMPLETE SCAM!
Dear Angel,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal.com customer service
Wish I had read the reviews before purchasing from this site. I ordered what looked like a beautiful tye dyed dress from their site and I even paid more to have it shipped faster and I really wish I hadn't because what I got was a torn up dress that reeked of smoke! I couldn't even figure out how to put it on because it was wrecked! Thankfully it was only 26 bucks but regardless I expected to be buying what was on the picture but instead got some knock off cheaply made dress that was wrecked and couldn't be worn. I got a xl and I can wear it like a shirt but a dress well it doesn't even cover my $#*!. In the picture it looked much longer then what I got. Any who terrible buy and will not be purchasing anything from them again. I would highly advise you don't either.
Dear Courtnay,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
You have to be very small frame to order their clothes. I ordered a XXL and a XXXL because I wanted a baggy look. Well this fit me like my own skin. It took a month to ship, yes it was free, but a month? In order to return it (TO CHINA) it would cost as much as one of the shirts! They told me in order to return it I should take a picture with it lying flat next to a ruler. Ummm, excuse me? This is a ridiculous site. Don't do it.
Dear Tina,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com customer service
I love the selection of clothing and the prices are almost too good to be true
Total disaster! I've ordered a swim suit based on their chart but the chart totally incorrect. Many emails back and forth but they keep insisting it is not their problem. What kind of business are they running? SCAM.
Dear Ddj,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
I ordered 2 dresses and they both had issues, but the one was catastrophe! I asked about refunding but I had to pay for shipping even though it was THEIR error. The one dress had loose bust area and the zipper down the back is not even close to center. The other dress looked like it was sent to me before they even finished it. Shipping back to China was MUCH more than what I paid for the dresses combined so I took the credit they gave me to order a pair of pants that I need for work. Looked nothing like the photo, it was made of very weird material and the button hole was not even close to being open enough for the button. Needless to say I'm never ordering from them again... Definitely a rip off
Dear Tara,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly give us your order number, we will check it and solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
I ordered 2 bathing suits from Rosegal on July 1. I have recently lost 180 pounds and I was very excited to purchase the 2 vintage style suits at such a low price. I'm usually really good about researching when I'm shopping with a new company, but this time I let my excitement get in the way. I decided to read reviews on them after I made the purchase. I was terrified! I read one good review that looked like it may have been planted. I received my bathing suits yesterday, and I'm happy to say that they are exactly what I expected! They are so cute, and they fit! They aren't the best quality in the world, but at $15 a piece, I wasn't expecting them to be. I don't usually write reviews, however, I felt compelled to say, you may not have the same bad experience as others. Overall, I am pleased. I probably won't shop with them again (I don't want to tempt fate) but I'm happy with this purchase.
After waiting for over a month for my clothes to arrive... Omg never ever in my life experience such a thing... Yes u get or u pay for it but this is incredible... Horrible fabric and design even in the worse one shop they don't sell things like this. Save your money and time is just not worth it at all.
Dear Jen,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
I have ordered many items from this web-site. Some items fit great and look exactly like the pictures. Other items appear that they would only fit a child and look like a completely different product. I have left good reviews on the web-site for items I thought fit well and were as described. I have also written negative reviews but none of those appear on the web-site and when I would try to upload a photo it never was able to be submitted. Overall, I would say if you like surprises and don't mind throwing away your money then you have nothing to lose. Otherwise, I would say you're better off spending a little more money and going somewhere else.
Dear Alison,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal.com customer service
I am 5.01 high and my weight is 165 pounds. I ordered a swimming suit XL. What they sent me doesn't fit in any American women, maybe in a child. They should use as model Chinese women that are short and don't have breast. The phone for complain is disconnect.
Dear Cida,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal.com customer service
I ORDERED MY DRESSES JUNE 28TH JUST NOW GOT THEM IN THE MAIL TODAY, ITS JULY 23RD.
THEY DO NOT FIT, THEY ARE TOO SMALL. I AM A PETITE PERSON 5'2 - 120 LBS AND THE DRESSES ARE TINY EVEN THOUGH I PUT LARGE, AND MEDIUM JUST INCASE.
THE WILL NOT ANSWER MY CALLS.
AVOID BUYING ANYTHING FROM THIS COMPANY. - HORRIBLE! $90 DOWN THE DRAIN
Dear mYLEA,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal.com customer service
I placed a order and they sent me an email saying pat for my oder and it will be shipped. I tried to call the phone number provided no answer and the mailbox is full bunch of bull... glad i only spent 16 dollars... oh and the order number wasnt found..
Dear Nichole,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal.com customer service
I ordered a dress and it looks nothing like the one on the website. It's just a cheap imitation of the original designer dress. They don't refund you the full amount either and try to get you to exchange for something else.
Dear Victoria,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to extend my sincere apologies for the problems you have experienced.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal.com customer service
They provide a really wide selection of cute trendy clothing at a VERY reasonable price. I bought a jacket from Rose Gal. It arrived in the allotted time they say on the website and they gave me free shipping! Cute and flattering style, got a small and it fits me perfectly. Got a ton of compliments, this is one of my favorite pieces of clothing now.
Placed my order on 6/24 and according to the email I received, it shipped on 6/29. It is now 7/23 and still no product. Was told that since I didn't pay for the insurance I couldn't track my order and it could take up to 45 days to receive. Afraid to get my order due to reading all the horrible reviews. I won't make the mistake again of order from them. Beware!
Dear Julie,
Thank you for taking your time to write your review. We really appreciate the feedback.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com customer service
I ordered a few items - big mistake. First of all you can't return them unless they are defective. The dress looks nothing like the picture. The swimming suit - I don't know who they base their sizes on; I am 6' 200# athletic build and I can't get the suit over my KNEES (I ordered XL). Very cheap quality and extremely disappointed.
Dear Brianne,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal.com customer service
"It wasn't the first time I ordered on Rosegal, and I'm always very satisfied by their products and their services!
I have bought some products on 03/27/2015, but the postman has lost my order, bouuuuh :'( I told it to the customer service of Rosegal, and they immediately put my money back on my wallet, so I have bought new items. I'm very satisfied by their customer service, they're very nice and always try to help us.
The payement is OK, no security problems. The items are dispatched very fast.
So, I have bought a t-shirt, a leggings, a wig and a necklace. Everything is beautiful, just like in the pictures. The sizes are OK, and the clothes are very pretty and comfortable. I really love it! I will buy again on Rosegal! "
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, please kindly give us your order nunuber or your email address, we will check it and solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com customer service