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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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Trying to return a dress. Jump through there hoops sent pics ect. Reply yes u can return it. Closed complaint, no address to return it to. The link they sent does not open and when u put it in search bar returns policy comes up still with no return address
I bought 3 rompers from this site and they are horribly made, quality is the worst, I would call it a rag. They don't look anything like the picture. Rompers don't pass my hips cuz they are not elastic and I fit into all small sizes mind you! When I requested to return the item their response was astounding! They said I can keep the item and they will give me either $4 back to my paypal or $7 to my wallet! What kind of bull$#*! is that?! I am not going to keep the rompers that don't fit me! I am extremely disappointed and I want to stop any of you people that want to purchase from these people! This is fraud! I will report you to FTC if I have to!
Received part of my order (which was way too small) so I emailed to cancel the rest of my order and of course I didn't get an answer to that email. The next day I got an email saying the rest of my order was on its way (of course). And those items are way too small also. I'd rather find someone to give them to than to deal with this company again. And as everyone else has said, the quality leaves something to be desired. Wish I had looked up the reviews before ordering.
So i bought this dress from Rose gal for a wedding. I had it expedited shipping so i could have it in time. I got the dress and the quality was HORRIBLE! The fabric felt like a cheap sheet, it was actually ripped in the back, and on top of that the dress doesn't even cover my underwear! Not because the dress was too small, but because the is a slit in the dress that is supposed to come up the side of the leg but instead comes directly up the middle! Tried to send it back and demanded them to pay return shipping and they refused. Tried to call their phone number and no answer. I checked into shipping and it would cost more to ship it back then the actual dress cost. I will NEVER shop with Rosegal again and i would advise you to do the same.
So I found the website, was super excited bc I thought "OMG cute clothes for a low price" I WAS WRONG. WASTE OF TIME AND MONEY. The jean leggings, one size does not fit all. I wear a small and they barely fit me. The jeans were the most expensive thing I bought and the whole wasn't punched out for me to button them! And a pocket on my shirt is crooked! I didn't even get one of the shirts I ordered! CHEAPLY MADE! I wish I would have read the reviews before I bought clothes from there!
I have received a defective item. I have tried calling and submitting the ticket and nothing works.So frustrating. My pants are impossible to wear.
I have found some of my favorite items in my closet on Rosegal and for relatively cheap prices. Rosegal also has a lot of items that got my mother's style and it's super easy to get her a sweet little gift whenever I feel like I want to show her how much I love her.
TERRIBLE QUALITY CLOTHING! THE SIZES ARE TOO SMALL FOR ANY NORMAL PEROSN TO WEAR. THEY SHOULD PUT ON THER SITE THAT THEY ARE CHILD SIZES. I RECEIVED AN ITEM WITH STAINS ON THEM AND SENT CLEAR PICTURES AND THEY CLAIMED NOT TO SEE THE STAINS! AND THEY EXPECT ME TO PAY FOR SHIPPING ON A RETURN WHERE THE PRODUCT THEY SENT WAS DAMAGED! TERRIBLE CUSTOMER SERVICE. I WONT BE SHOPPING HERE AGAIN. THEY DIDN'T EVEN SEND MY MY ORDER IN ONE PACKAGE. I HAD TO WAIT A REALLY LONG TIE TO GET IT ALL. I STILL HAVENT RECEIVED IT ALL.
The clothes look so cute. However I got three articles of clothing that did not look good at all. The leather leggings are really cheap looking and had a whole in the crotch. The dress was a shirt and the bathing suit did not last a day. When I requested new items or a refund, I received zero response.
Dear Jessie,
Thank you for your recent review.
Regarding this issue, we have already sent you an email, please check it and reply to us.
We are extremely sorry for any inconvenience or trouble that we cause.
Best Regards
Rosegal Customer Service
Just received the dress that I ordered a month ago and I am so disappointed with what I received. See the attached to believe. This poor product is not even 1% close to what I ordered. Everything is out of shape and order. The neckline material, the color. I never even by mistake is going browse this Rosegal.com site and do not want to see this poor dress again in my life. Hope i get my money back soon (still fighting with this team).
Nothing looks like the photos. The clothes don't fit right and they're made poorly! Oh and good luck trying to return your items! They will not give you a return label, nor will you know the return shipping address. Poor customer service. So disappointed
I regularly shop at this website Rosegal.com and I am in love with their products. Great quality and also free shipping worldwide.
I highly recommend this to you.
Bought two items from them and it was a huge mistake. The items are way too small my daughter was laughing at me. She stated, " that outfit was made for a teenager, it'seems ugly, and cheap." She's 11. She was right it wasn't at all what I expected. The quality was cheap and two small.
Just ordered from this site, worst idea I ever made. Cheap material, pictures make the items look much better than they are. I am trying to get my money back. No reply, I am going to report them to the BBB.
THIS IS WORSE THAN A GOODWILL MARK DOWN. THE MATERIAL IS HORRIBLE.
THE DRESS IS NOTHING LIKE THE PICTURE.
DONT BUY FROM THEM. THEY ARE VERY MISLEADING
The items that I purchased arrived very quickly. Every item was tiny.
If the sizing chart put me at a Medium - I bought XL.
Every item that I purchased would fit a 10 year old!
I am a regular size 6 - 8, nothing fit.
Waste of Money.
Oh my goodness I hope I don't live to regret this. I just ordered quite a few items on RoseGal, hopefully I won't experience what 80% of everyone here has gone through. I will be really disappointed and angry like most people are here. Can't wait to receive my beautiful T-shirt, Top, Coat, Earrings and Watches :)
Just recieved those pretty blue pants that you think are really cute in the picture well they are not they come in kids size if not smaller and I did not receive them until 2 months later. Please buy somewhere else this is a scam and if I were most people on here I'd be suing this company.
Purchased a top a skirt and a bathing suit AND paid for the express mailing (promised 2 to 3 business days) the money came out of my account but NO CONFIRMATION EMAIL after a couple of weeks, so I go into my account and it's saying I haven't ordered a THING! I was wanting these clothes for a trip and now my trip is in a week and I am out of $70 dollars and no clothing, and no I can't give an order number because there was none given to me, just took my money and THATS IT! But rosegal if you happen to read this I'm more than happy to send you confirmation that the money was taken out UNDER YOUR WEBSITE NAME!
Please stay away from this site, my toilet paper has better quality than this clothes. I can't even use them to clean my kitchen floor that's how bad they are, it was pretty much if you ask a 3 year old to make some clothes for you.
Regarding the returning is a pain, you can only contact them by e-mail, it takes them 24 hours to reply every single question you have, and if you want to return you have to pay about 40 dollars for shipping, plus they only give you back 80% of your money back.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elisangela,
Thank you for your recent review.
We are located in China and we have time difference, recently we are updating our system, therefore, there may be some problems with it.
We have already contacted you by email with solutions, please check it and reply to us.
We are extremely sorry for any inconvenience or trouble that we cause.
Best Regards
Rosegal Customer Service