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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ORDERED A SHIRT AUGUST 6TH AND ITS STILL NOT HERE! NOW THEY TELL ME I HAVE TO WAIT UNTIL OCTOBER 6TH BEFORE THEY CAN HELP ME! THE SHIRT IS FOR SUMMER, SUMMER IS OVER! BETTER BUSINESS BUEROW?
I JUST WANT MY MONEY BACK, NOW!
I ordered over a month ago, still haven't received anything. I am trying to report this business as a scam via the Better Business Beureau but can't locate their address to submit the claim. If any disgruntled customers know how to track this information please respond. Also I will be disputing via my bank where they will further investigate this business as a scam. I have also contacted Facebook to remove this "companies" account. I online shop all the time and have NEVER had this problem with any of the companies I have ordered from. DO NOT ORDER FROM THEM!
Dear Samantha,
Thank you so much for your recent review.
We regret any inconvenience or frustration that your experience has caused you.
We would like to resolve this matter for you, however, could you please check your account and offer us the complete order number?
The order number begins with the letter Z and contains 16 digits.
Again, we would like to apologize for your shopping experience which was clearly not up not up to your expectations.
Best Regards
Customer Service
I placed my order back on 9-12-3015 I was told by email that I would get a refund never did and never got the item. It's all a scam
:(
Dear Belinda,
Thank you so much for your recent review. We really appreciate the feedback.
We are glad to inform you that your order was shipped out on 2015-09-14 and the shipping time is around one month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have also contacted you by email with more details, please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Cheap quality. The cat sweater I ordered looks nothing like the image. My skirt was fine. Jacket was crappier than the picture as well; they also didn't ship one of the shirts I paid for. It's kind of a random draw for getting something that actually looks like the picture.
Dear Kate,
First, I want to offer my sincerest apologies to you for the issue.
Could you please let us know your order number so that we can check and offer you the resolution?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
I ordered an item on 8/8 and still haven't received it. When you call there number the number doesn't ring it's just a mailbox. When I sent email about my package they wrote me back originally saying would receive by 9/10. When I didn't receive it someone responded back saying well you didn't pay for tracking but yet they sent me a tracking# and either way it doesn't take over 1 month to receive. **dont do business with this site horrible business and hard to reach them.
Dear Audra,
We regret any inconvenience or frustration that your experience has caused you.
We are located in China and we have time difference, you may not reach us beyond our business hours.
Your order was shipped out on 2015-08-10 and the normal shipping time is one month, however, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Because flat rate shipping is unregistered mail, customers need to pay for the tracking fee to get the tracking number, the number you've got is the reference number and it cannot be tracked online.
For details, we have sent you an email, please check it and reply to us.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
I'm still waiting on two items that I ordered well over a month ago, when online said it would only be a few business days
Dear Emily,
Thank you so much for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
Your order was shipped out on 2015-08-11and the normal shipping time is one month, however, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For details, we have sent you an email, please check it and reply to us.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
I spent a lot of time picking the clothes i wanted and the prices are fantastic. Both of my cards didnt work thankfully because i would have gotten the wrong size or never received my items. I hope they dont do anything with my card information. Better now. Lol.
Dear Rachel,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Not one thing I ordered fit me. The one dress that was size extra large fit my sister who is a size Medium perfectly. There are 4 items I would like to return but there are only three places to put a picture. The practice of having to lay the item down next to a measuring tape and take a picture in order to return these things is ridiculous and absurd. But then they really get you at the end because there's a four digit code you have to put in an order for the return request to go through. No matter how many different 4 digit numbers came up, and I put them in correctly, it always said I put in the wrong code number and it wouldn't go through. How very convenient. I would not recommend Rose gal ever.
Dear Patrice,
Thank you very much for your recent review.
We would like to extend our sincere apologies for the issues you have experienced.
We have already stated every detail for the steps to deal with the after sale issues on our warranty and return policy, please check here:
http://www.rosegal.com/warranty-return/
We have offered the detailed measurement chart for each item online, maybe you chose your regular size and the ones you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email and offer you the solutions, please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I bought some items from their site, I received my items after a month in USA. They where defective and the sizes were not what I were ordered.
After that when I asked for help they responded carelessly.
After 6 month I could finally refund my money.
I would say never try this company at all!
Awful customer service!
Dear yasaman,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly check our warranty policy: http://www.rosegal.com/warranty-return/. If the customer return the product back, we could refund the payment after receiving the package. Now we have refunded the payment for you.
We had sent an e-mail to you and provided a extra compensation, please check it and reply, hope we can solve this issue soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Like the heading says:
Selling goods out of an empty wagon:
They really can't supply what they advertise; If you order do it at your own peril - but take care to pay by PayPal - so that you can claim your money back. Don't use credit card and don't give them your permission to use your card.
This Chinese scam is already known to many (Rosegale and related names) but if you are new to the game - avid, avid and avoid them like the plague...
After that my comment was posted on SiteJabber, these Rosegiril scams gathered their audacity and asked for details of the order so they can "look into it".
Well as my original note posted says, I have used PayPal and asked PayPal to return my money.
I do not wish to correspond any farther with those scams and guess what:
You can't even "unsubscribe" from their e-mail list. The link they provide to 'unsubscribe' simply doesn't work. Now if THAT is not a sign of scam-web-site - than what a scam website is - I wouldn't know...
Dear Judy
Thank you very much for letting us know the issue.
We're not scam, would you please tell us your order number so that we can check it for you?
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
In response to Rosegal replying to my post! You did not help me at all nor refund my money so don't reply in here to make you look good! Paypal refunded the monies and not at your expense! You did nothing but muck me around for over a month! You are not committed to customer satisfaction or I would have received my goods in a timely manner and I would not have filed a paypal complaint! After numerous attempts from you telling me to stop the paypal complaint and you would sort it out! What rubbish! Read the other posts Rosegal, have you sorted their complaints yet?!
Dear Joann,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have checked your order and found you have received the refund about the order already.
About more details of the refund, we have sent you an email, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Why do you say an item shipped when it clearly did not when you said it did? You take money but do not ship product for over 2-3 months
I ordered 3 dresses, 2 of which were perfect! Really high quality, and exactly like the picture. One dress arrived and was a lot bigger than the measurements on the site. I got a full refund in store credit plus compensation after sending the customer service pictures of the garment next to measuring tape.
I would recommend this site, but DON'T FORGET TO CHECK THE SIZE CHART! The sizes are pretty random and they are not consistent with other sizes on the site as well. Just because one small t-shirt was good, doesn't mean the next one will be a small as well. Also, make sure you look at ALL the pictures and reviews. Pictures not on a model seem to be the more accurate ones, and sometimes the lighting changes the way the colors look.
Dear Dana,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
About the item you are not satisfied, we have refunded you on Sepmteber 27. Please kindly check your account.
Regarding your order, we have sent you an email and offer a extra compensation, please check it and reply.We will solve your problem as soon as possible.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Don't order from this company. Prices okay, but you never get the item. I ordered in June 2015 and still have not, 3 months later received the item. I could have walked over to the place and picked up the item and walked back quicker.
I ordered from Rose gal and was very satisfied with both the product and the company. I got my order within the time it said I would, and the product is exactly what I had ordered. I would order from Rose gal again.
I would give a zero star if I could. The clothes are so cheaply made, they feel like they're made of plastic. The sizes are ridiculously small. When I tried to return them, they asked me to send a picture of the clothes in the bag, then they asked me to send a picture of the clothes with a measuring tape next to them to check the size!? WTF? The size doesn't fit my body and it's not my problem to measure their own clothes. Save yourself time/money and stress. Rosegal should be put out of business! I have now sent 5 different emails to customer service trying to return two items.
Looks like Rosegal hired a bunch of people to give five stars review and another rep. To provide generic answers to all of the upset customers, it truly makes the situation worse and more irritating! Six days have passed, nobody answered my inquiry, no package, no refund, no answer, don't even got thought the measurement tricks they are playing! I place a measuring tape beside the dress I bought, took six pictures to prove the large deviation from their size chart! They made me take more pictures of the crappy wrapping plastic and claim the bar code is right therefore they have no mistake! We're talking to walls here... or they are blind?
Dear Y,
Thank you so much for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have contacted you personally to apologize and explain for what happened, please check our email and reply to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Scammy, scammy, scammy...
Stealing photos from legit clothing sellers and putting them on their website... CRIMINAL!
They "remake" the clothes and send them to you... from an address in New York!
You don't like the clothes? They demand you ship them back to China--for a huge shipping price!
They won't send you the full order, send out the same response "oh there must be a misunderstanding", etc. etc... or they won't respond at all.
I am demanding a total refund and I WON'T BE QUIET ABOUT IT!
Dear Melissa,
Thank you very much for your recent review.
We have already offered every step to solve the problem in our warranty and return policy, please check:
http://www.rosegal.com/warranty-return/
To resolve your problem, we have sent you an email with resolutions, please check it and give us feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service
I ordered $100 worth of clothes and unfortunately none of them fit me. In US sizes, I'm a L/XL so I thought to order an XXL just to be sure. Nothing fits me. The sizes are all tiny Asian sized clothes. This is unfortunate as much of their clothing is very cute! I ordered the clothes back in April, but unfortunately due to family matter and work, I wasn't able to address these issues until now. They have a 30 day return policy so I guess I'm now left with all these clothes I cannot wear. I would like to even be able to exchange for something else, as I'm sure I could find something (heck, even accessories).
As far as shipping goes, yes, it did seem to take an unusually long time to receive as well. I think that is because it's shipping from Asia as well. Be patient, I guess.
Dear Alayna,
Thank you for letting us know this problem.
We have offered the detailed measurement chart for each item online, maybe you chose your regular size and the ones you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you please offer us your order number so that we can resolve this matter for you?
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Ordered on 08-16-2015 and still waiting to recieve it. E-mailed customer service and have not heard anything back.
Dear KATHLEEN,
Thank you so much for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
Your order was shipped out on 2015-08-16 and the shipping time is around one month. However, please understand this is an estimate and for reference only. The shipping speed is outside our control and is dependent on the courier company.
For details, we have already sent you an email, please check it.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle,
We regret any inconvenience or frustration that your experience has caused you.
Your order was shipped out on 2015-08-06 and the shipping time is around 1 month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have sent you an email, pleaes check it and give us feedback.
Thank you again for bringing these matters to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations.
Best Regards
Customer Service