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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The clothes arrived ripped and very poor quality, I'm trying to get a returns address for a refund but it's proving difficult - I would not buy from this company!
I'm still waiting for my order one month already it says it shipped but I never received it.
Dear Alicia ，
We are extremely sorry that you have not received your order yet.
Could you please provide your Order Number, then we will track your package tataus and solve your problem efficiently.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Best Regards
Rosegal.com Customer Service
I bought 7 items from this company. Recieved 4. Contacted them on why, they said I would have to wait another month. I asked for a refund, they would only do a Partial Refund on orders they Have Not Sent! Yeah. Pretty upset.
Dear Micha，
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please check our warranty policy http://www.rosegal.com/warranty-return/. About the unfilled order, we will offer full refund.
Could you please give us your Order Number, we will check your order and solve the problem to your satisfaction.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Rosegal.com Customer Service
I ordered in the middle of August and never reviewed the item. They responded to my complaint and I did everything they told me to do and still didn't get item. They then ignored the next 2 emails. I guess they are just going to keep my money and not send me anything. He request for a refund fell on deaf ears. So essentially, they will just steal from you.
Dear Kimberly,
Thank you for your important feedback and for letting us about your experience with us.
Your order has been sent out on August 19. As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
And the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
We had sent an e-mail to you already, please check it and reply. If you haven't received it, we will offer a better solution to you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal.com Customer Service
I am extremely disappointed. I first saw Rosegal's website on Facebook, and I loved all their clothing and prices, however had I known that it would take over a month (so far) to ship, I would have never ordered anything. I ordered an item on August 8th, and waited three weeks to contact customer service to ask why I have not even received any notice where my item was. I was told it would be shipped out September 5th. On August 27, I received and email stating that my order has shipped and on its way. Maybe if the tracking order was functional, at least I would know where it is, or when I will be receiving it. By the time I get this dress, (which I wanted to wear for a party two weeks ago) it will be too cold to even wear, at this rate. I will not be shopping from here again, and I will make sure that friends and family of mine will know not to waste their time doing the same.
Dear jaime,
First, I want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Therefore it is reasonable that you placed the order on August 9 and your order was sent out on August 28.
In addition, as you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
And the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
We have sent an e-mail to you and offer the solution to this issue, please check it later.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Rosegal.com Customer Service
I ordered from the website weeks ago & I haven't received anything & there is no way to get in touch with anybody. I could've ordered off aliexpress & received my things already. DO NOT ORDER FROM THIS SITE
Dear Kaitlyn,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Your order has been sent out on August 18.
As you selected free Flat Rate Shipping and didn't request tracking number during order checkout stage, there will be no tracking number to follow the delivery online.
And the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
I ordered T-shirt SEVEN weeks ago, and got mail from Rosegal that my stuff was shipped. But, still have not received it.
I tried to submit a support ticket but it tells me my order number is incorrect.
Dear Svenka,
Thank you so much for your review.
We would like to extend our sincere apologies for the issues you have experienced.
Your order was shipped out on 2015-07-28. However, it is oversea shipping, sometimes it may take a long time for the package to be delivered. The shipping speed is beyond our control and it depends on the courier company.
For details, we have already sent you an email, please check it.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
Been waiting for my order since 26 July. No idea where my order is. I don't have any trust if I will receive my order or not. When I asked my tracking number they said that there is no tracking number as I chose the free shipping option being advertised on their web. Really pissed off
ZZ**************
Dear Dolly,
Thank you for your recent review. I wish to start off by telling you that we are extremely sorry about the situation.
Your order was shipped out on 2015-07-28. However, it is oversea shipping, sometimes it may take a long time for the package to be delivered. The shipping speed is beyond our control and it depends on the courier company.
For details, we have already sent you an email, please check it.
Again, we very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service
They have since contacted me and are going to refund my money. I very much appreciate this.
I made a purchase on the 26th of July. It was supposedly shipped out on the 30th and I still have not received it. When I contacted them, they made me feel like it was my fault for using the "cheapest shipping option". They advertise free shipping! After reading all of these reviews, I have to wonder what kind of business model this is? If this many of your packages get lost, customers should know this before they make a purchase. I have no idea if my order is even going to arrive. I was told they can't do anything about it until 65 days from the time I ordered it and that I would have to contact my local post office, who of course have no idea where it is (and why would they?) I want my items! This is very frustrating!
Dear Laelizabeth,
First, I want to offer my sincerest apologies to you for the issue.
Your order was shipped out on 2015-07-28 and the shipping time is around one month. They are approximate times for reference only, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have sent you an email, please check and reply to us.
Thank you for bringing these matters to our attention.
Best Regards
Customer Service
Not only did I have to wait 5 weeks for it, which I kind of expected but is annoying none the less, but when I opened it I was horrified! Absolutely the worst shirt I have ever bought, horrific quality, material is like plastic, meant to be lace? REALLY REALLY BAD!
Dear shell,
I wish to start off by telling you that we are extremely sorry about the situation.
Would you please tell us your order number? We would like to resolve this matter for you.
Your patronage is important to us and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
I was super excited about ordering my dress for mine and my husband last military ball. What I received in the mail a couple weeks later was nothing short of disgusting. The material was wrong, didn't even look close to what I ordered. I wish I could upload pictures of how horrible it is. I WILL NEVER DO BUSINESS WITH THEM AGAIN AND STRONGLY SUGGEST YOU DON'T EITHER. If I could give a lower rating I would. They don't even deserve half a star.
Dear BRITTANY
We really cannot apologize enough for any inconveniences this may have caused you.
You're a valued customer for us and we would like to compensate you, please check our email and give us feedback.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations.
Best Regards
Customer Service
It's been 10 days and they haven't shipped the item I purchased. How can you not get this together in less than 5 days? After reading all the terrible reviews I tried to call. It's a bogus phone number. You can only submit a trouble ticket. I suspect this company is 99% Chinese based. Canceled my order. Want my money back. Fraud
Dear Amy,
Thank you for taking your time to write your review.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed to 7-15 business days, please understand that, the exact processing time is not control by us and it depends on the supplier.
We have already cancelled your order for you and you'll receive the refund in one week, please check your account later.
We have also contacted you by email, please check it.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations.
Best Regards
Customer Service
I am extremely upset about this website. I ordered my stuff almost three weeks ago, and about a week ago the website emailed me telling me my stuff was shipped out. And then yesterday they emailed me again saying they just shipped my stuff out. I spent money on this website, and was extremely pleased with the prices, but if you want more people to buy from your website, their orders should be made out right away and recieved AT LEAST within 10 days. Its been longer than that for me, and if i don't get it with in another week i am going to flip out. I could have used that money for something else by now for christ sake.
Dear Cristal,
Thank you so much for your recent review.
Your order was separated into 2 packages, they were shipped out 2015-08-30 and 2015-09-08, the shipping time is around one month. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have sent you an email, please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I ordered 3 dresses for a wedding this Saturday l. Thank god they came today, cus now I have to go dress shopping. The material these dresses are made from feel like costume material like dresse up clothes for a child. They don't look anything like the picture they advertise. When my husband gets home he will be contacting them for a refund
Dear jackie
Thank you very much for informing us of this issue, we would like to apologize for the frustration.
We have already contacted you to personally apologize and offer you the resolutions, please check our email and give us feedback.
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Rosegal just want money from us and does not ship anything! I did not receive my two pairs of earings thats I ordered! Very not impress!
Dear Josee,
First, I want to offer my sincerest apologies to you for the issue.
Your order was shipped out on 2015-08-01 and the shipping is normally around one month. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company. Please also check our email for details.
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service
I am highly suspect of any positive rating for "RoseGal". Anyone - including Rosegal can come and create false reviews. But look at the largest number of reviews are 1 star meaning stay away.
My experience with Rosegal is that it is a complete 100% scam.
After I posted here they said they would refund my $ and still send the item. Of course there has been nothing either way. There support site claims the order number does not exist.
Dear Susan,
First, I want to offer my sincerest apologies to you for the issue.
We are NOT a scam.
Your order was shipped out on 2015-08-06 and the shipping is normally around one month. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company. Please also check our email for details.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Customer Service
I ordered 2 dresses over a month ago and am still waiting! I was hoping to wear it to en event next week but guessing I am never receiving it! And the tracking says shipped to Australia... How can I find out where in Australia so I know if it's getting closer or ever going to arrive?!
Dear Jacqui,
Thank you so much for your recent review.
We would like to offer our sincerest apologies to you for the issue.
Your order was separated into 2 packages, they were shipped out on 2015-07-29 and 2015-08-01, the normal shipping time is around 1 month. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have also sent you an email with details, please check it.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
The clothes I ordered from Rosegal were separated into two shipments; the first package came and everything was way too small. I wear a size medium and had ordered a size large dress - it hardly covered my rear and was like a second skin, it was so tight. I put everything back in its original packaging to ship it back to the business, but the business still hasn't given a return shipping label. They refunded the second package of clothing that hadn't shipped yet. I'm waiting for a second and full refund because I refuse to accept store credit for clothing sizes that won't fit. (order number ZZ**************.)
Rosegal, your business practices are unethical, unbusinesslike, and morally reprehensible. Listen to your customers and learn from them!
Dear Elizabeth,
Thank you so much for your recent review.
We would like to offer our sincerest apologies to you for the issue.
We would like to resolve this matter for you, could you please offer us the complete order number? Our order number should contain 16 digits.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
Items do not match descriptions! Sizing not right! And they took my money but can't deliver on a stock! But won't give my money back instead a store credit which means nothing because I don't ever want to buy from them again! Total scam!
Dear Sonja,
First, I want to offer my sincerest apologies to you for the issue.
We have offered the detailed measurement chart for each item online, maybe you chose your regular size and the ones you chose were not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
For the unshipped item, we have applied for refund for you, please check our email for more details.
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Wow, what a scam company. Over a month has passed since i ordered and still no product. Complained and they said to expect it in another 25 days. Have communicated and just keep getting the run around.
Their prices are low for a reason, they don't deliver.
DO NOT do business with this company.
Dear Unhappy,
First, I want to offer my sincerest apologies to you for the issue.
Your order was separated into 2 packages, they were shipped out 2015-08-08 and 2015-09-05, the shipping time is around one month. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have replied to your email, please check it.
Thank you so much for bringing these matters to our attention.
Best Regards
Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear H，
We regret any inconvenience or frustration that your experience has caused you.
Please check our warranty policy: http://www.rosegal.com/warranty-return/ and we have to deal with your issue follow specific steps
We have sent you an email about the quality issue, please check it and we will deal with it efficiently.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Best Regards
Rosegal.com Customer Service