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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I cannot comment on the quality of the items, as it shipped back in August, and I haven't received it. Once it supposively left China, the tracking information was not available. It's been 25 business days, and I know that the mail runs on saturdays too. I'm not one to ever complain, but at this point, I'm not really expecting it to arrive :(
I ordered e items the beginning of August. It is now September 18 and I have yet to receive anything. Sent in tons of tickets which I keep getting the same answer. Calling my bank on Monday and canceling my payment so these $#*!s won't get to keep my money.
Dear Stephanie,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
As you selected free Flat Rate Shipping and the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you as soon as possible.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Cheap clothes and very bad manufacturer with many damages. Buying from this company is the worst decision I had made. They even same me the wrong sizes. There is no way to get in contact with them.
Dear Aurisleidy,
Thank you for your important feedback and for letting us about your experience with us.
We are extremely sorry to hear you are dissatisfied with the product.
About the quality issue, we had sent an e-mail to you already, please check it and reply.We will resolve all the issues to your satisfaction.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I HIGHLY recommend that you NEVER shop at rosegal.com. I ordered a single dress on August 5,2015, and I was told my package would arrive within 10-25 BUSSINESS DAYS. However, it is now SEPTEMBER 18,2015 and I still have not received any package. I have sent three email complaints into this website with no response, I have also called their provided phone number several times, which each time there is an automated message saying "Not available right now" and then continues to say "storage is full" so not only is nobody EVER available to take your call, but you can't even leave a message for them to call you back because the messaging system is ALWAYS FULL for some apparent reason. DO NOT SHOP HERE. THEY WILL TAKE YOUR MONEY AND WILL NOT SEND YOU YOUR PACKAGE IN RETURN. I HAVE YET TO RECEIVE MY PACKAGE OR MY MONEY BACK AND IT IS OVER A MONTH LATER.
Dear Megan,
We regret any inconvenience or frustration that your experience has caused you.
Although the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email and provided a better solution, please check it and we will solve all the issues for you soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I figured I should write a review about Rosegal, since surprisingly it gotten so many bad reviews. I ordered 5 items on September 4th. Four of the items were sent on September 6th and one on the 11th. I received the 4 items at my doorstep on September 17th. Definitely thought it would be longer after reading some of the reviews. I ordered a size small in everything. I was a little nervous after reading the reviews that nothing would fit me. I am a very petite woman with a size 34D bra size. Everything fit me perfectly, even the zip up dress I purchased. I am not displeased with the quality of the clothing since I paid $10 or less for each piece. I was worried some of the clothes might be see through but none of them were. One of the dresses were made of a spandex type of material which did not looking very flattering on. When I tried on with a body slip looked great.
I do not normally like to wear clothes more than 2 or 3 times. With this state of mind shopping at Rosegal works perfect for me!
Very Disappointed, the clothes I received looked nothing like they advertised on the site. I have been trying to get in touch with this company to get a return slip so I can send it all back. False advertising is what i call it. Can not get anyone on the phone or to chat with me. Just frustrated.!
Dear Rita,
I want to extend my sincere apologies for the problems you have experienced.
Please kindly check our warranty policy: http://www.rosegal.com/warranty-return/. If customer wants to return the item not satisfied, he/she needs to send us photos, after checking we will solve the problem soon.
We had sent an e-mail to you and offer a compensation, please check it and reply. We will deal with the issue efficiently.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
It's been more than 3 month and my package has yet to arrive. Rosegal did refund me my money for the dress in full as promised. And also promised me points on their site to buy stuff for free. Rosegal wasn't as bad as I thought.
Dear Feli,
First, I want to offer my sincerest apologies to you for the issue.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Regarding your order, we have sent you an email, please check it and we will solve the problem to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Several weeks ago I ordered a pink top from Rosegal. It never came, but they hit my charge card for the amount. I am going to have to get the charges reversed and will never order from Rosegal again.
Kathleen
Dear Kathleen,
We regret any inconvenience or frustration that your experience has caused you.
Could you please provide your Order Number to us? Then we could be able to check your order status then deal with the issue efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Such a great site, and such amazing clothes! I ordered a red skirt and all my friends loved it. Even my boyfriend and he never likes anything :D Just check your measurements and go with it to order. You can't go wrong with rosegal!
I have been very pleased with everything I have ordered. I have made several purchases and will continue to buy from them. Everything has come within 3 weeks of ordering and everything is very cheap. I recommend this site.
I ordered 4 bathing suits from this place and they were all so SMALL. They were more like a small and I ordered a large, WTH? I compared them to my American bathing suits in the same size and WOW, false sizes for sure, I don't see how they can sell this to US customers! I ASKED TO RETURN and it was a big hassle. Take pictures of the items by a ruler? WTH? Really, what does that show,,,, they are TO SMALL! I finally got a return address, partially that was in Chinese, Is that a way to serve AMERICAN customers? Idiots!
The email they sent with the shipping address expired before I could print the damn thing. What the hell was that all about? Were they only giving me a time sensitive return address so I couldn't return this $#*!?
I emailed again and asked for the return address and it has been OVER A WEEK AND I HAVE NOT GOTTEN A RESPONSE. ALL I HAVE TO SAY IS...
BUY AMERICAN!
PISSED OFF PAULA
Dear PAULA,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
About the situation we have posted a detailed policy: http://www.rosegal.com/warranty-return/
Products under the following categories are not covered by the warranty and cannot be exchanged or refunded: "Sale", " Swimwear", "Lingerie", "Earrings" and any discounted items.
Please kindly provide your order number, we will resolve the problem for you as soon as possible.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
**UPDATE: After posting a review here, a RoseGal rep contacted me to rectify the situation and offered me a partial refund to which I said yes. After some back and forth, the rep said that they have issued the refund. The refund never came! I contacted them several times to tell them I didn't get the refund and now 6 weeks later and a couple of contact attempts from me, I have now been completely ignored. I think they just bait and switched me so that I'd run out of time to dispute the charge. I paid with PayPal and they were not helpful either.
Items are not as advertised or pictured - so in this regard it's a scam. I think they take these pictures somewhere and they attempt to copy them, poorly.
All of my items are unwearable - the stitching so poorly done, already unraveling, and only stitched once without it being knotted in the end (and mind you I buy stuff from Papaya and Forever21 which are considered low quality - Rosegal is much much worse). 3 items are already unraveling from the package, so they are unwearable. Then there's the sizing issue, I ordered 1 size larger to account for the difference in sizing and that's not enough either. NEVER AGAIN!
Dear Jennifer,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are extremely sorry to hear you are dissatisfied with the product.
About the quality issue, we have sent you an email, please check it and we will solve all the issues for you soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered a sweatshirt and tee 10 months ago and I have not received it and they aren't going to do anything other than credit me 50% of my purchase total for their store so I can be out even more money with no items... I THINK NOT! WORST COMPANY EVER!
Dear Ashley,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
About the issue we are willing to provide extra compensation for you,
Please kindly check your order number then correct it. Then we could be able to resolve the problem efficiently.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I just wanted to send out a caution about ordering anything from this store. I checked my measurements with their size charts. Unfortunately, they measured the shoulders differently than I, as a seamstress, do and I was incredibly disappointed when the clothing arrived, and it was all too small in the shoulders and arms! When I asked, they sent a picture as to how their garments are measured and it would have saved me a huge expense if it had been posted on their site before I made the mistake of ordering anything from them. Turns out nothing on the site would fit me. When I asked if I could get my money back, I was referred to the return policy, which I had read before ordering. Nothing in the policy precluded me getting my money returned but it was pretty obvious that they did not want to return my money to me. I could get a store credit or exchange (Hello! Nothing on your site will fit me!) but getting my money back was not going to happen. They did finally agree to return about 20% to my credit card (has not happened so far, but I'm not waiting with baited breath) Returning the garments to China on my dime was going to cost way more than the garments were worth anyway, but it was apparent that was not going to be an option. If you are finely built, this is the place for you. I was satisfied with the pricing and "quality" of the garments (you get what you pay for but they were better than I expected) and shipping was ok. I didn't think I was that large, but my shoulders and arms were not made for their clothing. The personnel I corresponded with were courteous and kept referring me to their return policy which I guess they thought was clearly stated. Said policy never stated that I would not be able to get my money back! Anyway, just be very sure of the size you are ordering, don't have great expectations as to the quality of what you are ordering (I felt that it was adequate), and don't expect them to listen to you and answer your questions without a lot of runaround. Once they have your money in hand, they do not want to give it up.
I have tried for several times to contact them, by phone and their damn tickets! It doesnt exist! Dont buy! They took my money, they will take yours! Now I know I shouldnt do it! Too late I guess! And i just saw some excellent comments, but probably, they were written for other "rosegal" people! OMG! This is fraud! Lets find a hacker who can resolve this!
Dear Monica,
I want to extend my sincere apologies for the problems you have experienced.
Could you please provide the order number then let us know your problem? We will help you solve all problems to your satisfaction.
As we have time difference, sometimes we can't respond the phone in time. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I ordered 2 hair extensions on Aug, 12th. They say it was shipped out on the 13th. It is now Sept. 17th and I have not received anything. I have contacted them twice. 1st time they said to wait longer. 2nd time they told me to go check with the post office. My husband orders stuff from China all the time and gets it in 7-10 days. I think I got taken for a ride. One of the extensions was a gift. I had to tell her I was sorry, her gift never came. This is a sad way to conduct a business.
Dear Debra,
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Rosegal has said they will continue to improve their website. They are also offering me more compensation which changes my opinion of the site. Also they have started to post the actual pictures of the dresses they sell so customers won't be dissappointed. All of this shows a great change in Rosegal's ideas. I will reconsidered doing buisness with them and will keep this updated. Hopefully they can get that five stars they should be getting.
Dear Riley,
We regret any inconvenience or frustration that your experience has caused you.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you and offer a compensation, please check it and reply, hope we can solve this issue soon '
We value your patronage and wish to continue serving you in the best way possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I've ordered from Rosegal a few times. Their clothes are really cute, and their prices a great. The only problem I've had is that they run small. Usually I can figure out if the sizing will work for a certain style or item. The reviews on the site are really helpful in choosing the right size.
After reading the FAQ and policies it was stated that I could cancel any pre-shipped order, seeing as how I placed the order 5 minutes prior I was 100% sure it hadn't even been processed yet... however I have submitted a ticket and have been sitting in a que for a live chat forever and I haven't had any luck hearing from ANYONE. If someone could please get back to me so I could go ahead and process the cancellation of my order that would be GREATLY appreciated.
Dear Dani,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have cancellled your order as your requirement and refunded the payment on September 18.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I purchased three items, 1 dress, 1 pants and 1 bikini. I received two emails to confirm shipping as the bikini and pants were shipped together and dress alone.
The dress arrived and it is VERY poor in quality :( nothing like what i had imagined but you do get what you pay for i guess. And OVER a month on and numerous attempts at contacting this company i STILL have not received my pants or bikini! I tracked it and it is telling me it is in the Ukraine! I live in AUSTRALIA! This is ridiculous!
Dear Sereena，
I want to extend my sincere apologies for the problems you have experienced.
Although the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
About the items you haven't received and the quality issue, we had sent an e-mail to you and provided a better sollution, please check it and reply, hope we can solve this issue soon
You are a valued customer, and we are committed to providing you with the best service possible.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear diane,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
The delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
We had sent an e-mail to you already, please check it and reply.We will deal with the issue efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service